March 3rd, 2012 System Integration Master Thread (PSS)
Mar 2, 2012, 11:53 am
#61
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
Mar 2, 2012, 1:24 pm
#63
FlyerTalk Evangelist
Join Date: Dec 2009
Location: HaMerkaz/Exit 145
Programs: UA, LY, BA, AA
Posts: 13,167
You got me curious as to how an airline could skirt a TSA rule. I find this on LY's website, have you experienced anything different? Seems like flights departing Israel are the only ones t-27
"From Israel - Express Check-In is available between 27 and 3 hours before flight departure time.
To Israel - Express Check-In is available between 24 and 3 hours before flight departure time.
Check-in for flights after Sabbath or holidays can be completed before the start of the Sabbath or holiday."
Maybe a religious exemption on holidays only?
"From Israel - Express Check-In is available between 27 and 3 hours before flight departure time.
To Israel - Express Check-In is available between 24 and 3 hours before flight departure time.
Check-in for flights after Sabbath or holidays can be completed before the start of the Sabbath or holiday."
Maybe a religious exemption on holidays only?
Regarding LY, it has nothing to do with religious exemptions, because the T-27 until T-3 applies for all flights, not just ex-TLV flights, and not just to flights departing right after the Sabbath or Jewish holidays.
The exemption is that for flights departing after Sabbath or Jewish holidays, OLCI (Express Check-In) can be completed before Sabbath/holiday, even if it's more than T-27.
Mar 2, 2012, 2:12 pm
#64
Join Date: Jul 2011
Programs: UA 1K, SPG Platinum, Hyatt Diamond, Hilton Platinum, Marriott Platinum
Posts: 568
Hi Shannon, I notice that 2 flights early to mid last month did not post to my
account - an LH flight and an LH codeshare on SA. Rather than disturbing the good folks at UA yet I have wondered if such credits are being held until the system has gone through the migration. Good luck tonight!
account - an LH flight and an LH codeshare on SA. Rather than disturbing the good folks at UA yet I have wondered if such credits are being held until the system has gone through the migration. Good luck tonight!
Mar 2, 2012, 2:38 pm
#65
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
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Good luck everyone.
It is going to be messy for sure.
AFAIK - every airlines has not been successfully immune from chaos.
It is going to be messy for sure.
AFAIK - every airlines has not been successfully immune from chaos.
Mar 2, 2012, 2:39 pm
#66
Join Date: Oct 2011
Location: Omaha
Programs: UAGLD, HH SILV, IHG PLAT, NAT.EXEC Elite,
Posts: 77
uhh ohh
Hi Shannon, I notice that 2 flights early to mid last month did not post to my
account - an LH flight and an LH codeshare on SA. Rather than disturbing the good folks at UA yet I have wondered if such credits are being held until the system has gone through the migration. Good luck tonight!
account - an LH flight and an LH codeshare on SA. Rather than disturbing the good folks at UA yet I have wondered if such credits are being held until the system has gone through the migration. Good luck tonight!
Mar 2, 2012, 4:13 pm
#67
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
PMUA issued e-certs... how/when can be used?
I have a United issued e-cert that expires on 3/26, so I will need to use it very soon. Will it be able to be used on the new united.com? When, and how? ... at the payment page where CO certs can be entered?
Mar 2, 2012, 5:18 pm
#68
Join Date: Mar 2005
Location: TUS and any place close to a lav
Programs: UA 1.6MM
Posts: 5,423
Hi Shannon,
On the current UA website, there is a way to exclude yourself from the Complimentary Upgrade List. You can even choose individual segments in which to be excluded. So, if there's only "crappy" F seats remaining on the BOS-ORD part of a BOS-ORD-PHX trip, you can remove yourself from the upgrade list for BOS-ORD but remain on the list for ORD-PHX
Will there be such a capability on the new system?
Thanks.
On the current UA website, there is a way to exclude yourself from the Complimentary Upgrade List. You can even choose individual segments in which to be excluded. So, if there's only "crappy" F seats remaining on the BOS-ORD part of a BOS-ORD-PHX trip, you can remove yourself from the upgrade list for BOS-ORD but remain on the list for ORD-PHX
Will there be such a capability on the new system?
Thanks.
Mar 2, 2012, 5:52 pm
#69
Join Date: Jun 2005
Posts: 4,645
UAInsider, thank you very much for being here to answer our questions. Can you describe how upgrade priority will work in the new system?
Specifically -
1. If an upgrade clears before the departure management window, what is the priority in relation to: time of booking, status, fare amount, fare class, upgrade instrument type (i.e. miles vs. SWU), and
2. If an upgrade clears within departure management window, what is the priority in relation to: time of check-in, time of booking, status, fare amount, fare class, upgrade instrument type (i.e. miles vs. SWU)
Some additional questions:
a. If there are two PAX on 1 PNR and 1 PAX has low/no status, how does that affect things?
b. Do these rules apply the same to a UA metal vs. a CO metal and same on an itinerary that combines UA and CO metal?
c. Can we now use 1 instrument to book an upgrade on an itinerary that combines UA and CO metal? If one segment clears but the other segment doesn't clear until DM window, does it still work? With the "old" system, this scenario required two instruments.
I'm a long-time UA flyer, but I have noticed some very strange things about CO that concern me greatly -
1. It seems like priority is given based on time of check-in for upgrades within departure management, and this means that a member with no status whatsoever can jump ahead of a 1K/GS just by checking in early.
2. It seems like with CO that the instrument type (miles, UDG, CRU, SWU, etc.) has a much greater role in determining priority than it did with UA.
I'd very much appreciate the most clear and precise answer to these questions so I can plan accordingly.
Good luck with the cut-over!
Mitch
Specifically -
1. If an upgrade clears before the departure management window, what is the priority in relation to: time of booking, status, fare amount, fare class, upgrade instrument type (i.e. miles vs. SWU), and
2. If an upgrade clears within departure management window, what is the priority in relation to: time of check-in, time of booking, status, fare amount, fare class, upgrade instrument type (i.e. miles vs. SWU)
Some additional questions:
a. If there are two PAX on 1 PNR and 1 PAX has low/no status, how does that affect things?
b. Do these rules apply the same to a UA metal vs. a CO metal and same on an itinerary that combines UA and CO metal?
c. Can we now use 1 instrument to book an upgrade on an itinerary that combines UA and CO metal? If one segment clears but the other segment doesn't clear until DM window, does it still work? With the "old" system, this scenario required two instruments.
I'm a long-time UA flyer, but I have noticed some very strange things about CO that concern me greatly -
1. It seems like priority is given based on time of check-in for upgrades within departure management, and this means that a member with no status whatsoever can jump ahead of a 1K/GS just by checking in early.
2. It seems like with CO that the instrument type (miles, UDG, CRU, SWU, etc.) has a much greater role in determining priority than it did with UA.
I'd very much appreciate the most clear and precise answer to these questions so I can plan accordingly.
Good luck with the cut-over!
Mitch
Mar 2, 2012, 6:52 pm
#70
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,969
Back on the topic of this thread... I'm seeing some funkiness with Continental.com now - unable to see history and there's now a new area that is supposed to display MP Historical Data. Also a lot of other data looks to be missing.
Last edited by bmvaughn; Mar 2, 2012 at 6:59 pm
Mar 2, 2012, 8:20 pm
#71
Senior Moderator
Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA Plat/2MM [23-yr. 1K, now emeritus] clawing way back to WN-A List; MR LT Titanium; HY Whateverist.
Posts: 12,396
Moderator note as to the purpose of this thread.
Members, this thread is designed to document and map any cut-over system integration issues so that United knows about them and can reply as time permits and so all our members with travel this weekend can be served better.
Let's please keep the posts to those important integration issues such as website functionality, check-in, seating issues, bag checking, departure and flight issues and related.
In just a few hours, I'll rebuild in its own thread, an interesting but lengthy off-topic discussion here about upgrades, which has been temporarily deleted.
Thanks for your understanding. Ocn Vw 1K, Moderator.
Let's please keep the posts to those important integration issues such as website functionality, check-in, seating issues, bag checking, departure and flight issues and related.
In just a few hours, I'll rebuild in its own thread, an interesting but lengthy off-topic discussion here about upgrades, which has been temporarily deleted.
Thanks for your understanding. Ocn Vw 1K, Moderator.
Mar 2, 2012, 8:42 pm
#72
Join Date: Dec 2003
Location: LAS, SAT, IAH
Programs: Flying Nut
Posts: 6,365
I have asked my supervisor and they dont know. Somethink that it will be the same process for the old vouchers and the new ones will be CO style ones and thus no need for in person sales.
Mar 2, 2012, 10:03 pm
#73
Company Representative, United Airlines
Original Poster
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Hi Shannon, Thanks for all the helpful info. I just checked in for my SFO-IAD redeye (3/2) departure, and IAD-BDL connection (3/3) 8:20 am departure. Both BP's were issued by Apollo. SFO-IAD leaves before 11 pm PT, so I imagine there will be no problem w/ the Apollo BP? Would I need (or would it be helpful) to simply use my iPhone or a kiosk when I land in IAD after 5am ET to "Re-issue" a BP from the SHARES system? Or should I simply keep my Apollo issued BP and head to the gate?
The upgrades for neither of these flights have cleared and I want to make sure I don't lose upgrade priority etc. etc. Will I lose check-in upgrade priority when I re-check on the connector ?(although Y class row 3 on the CR7 is great )
The upgrades for neither of these flights have cleared and I want to make sure I don't lose upgrade priority etc. etc. Will I lose check-in upgrade priority when I re-check on the connector ?(although Y class row 3 on the CR7 is great
)Shannon
Mar 2, 2012, 11:45 pm
#74
Join Date: Aug 2008
Location: Always on the move
Programs: Something lifetime here and there
Posts: 1,867
UPDATE
Current situation with UA as of 01:30 EST....
Weather impact
"While we do not expect weather to interfere with the cutover process, we expect rain to turn into snow Friday evening around ORD. Therefore, we canceled 65 United Express and 12 mainline segments to minimize "creeping delays" that could extend operations past the start of the quiet period."
Time for me to get some shut eye before flying home....good luck to all tomorrow....
Weather impact
"While we do not expect weather to interfere with the cutover process, we expect rain to turn into snow Friday evening around ORD. Therefore, we canceled 65 United Express and 12 mainline segments to minimize "creeping delays" that could extend operations past the start of the quiet period."
Time for me to get some shut eye before flying home....good luck to all tomorrow....
Last edited by goingbananas; Mar 2, 2012 at 11:51 pm
Mar 2, 2012, 11:46 pm
#75
Join Date: May 2006
Programs: United GS, Marriott Plat, Hilton Gold, SPG Gold, AMEX PLAT
Posts: 65
No boarding passes in FRA
Last flight out on old system from FRA was ORD. From that point forward, they are planing to do everything manually. Manual boarding card at the departure gate -- they are saying no seat changes, no upgrade processing. Let's hope the new system comes back up!