Will the 1K Desk/Call Center survive?
Feb 12, 2012, 1:43 pm
#1
Original Poster
Join Date: Apr 2011
Location: KC
Programs: AA EXP-HH Dia-MR Titanium /LT-Plat
Posts: 55
Will the 1K Desk/Call Center survive?
Just curious if there has been any announcement on this yet. I reviewed UA Insiders posts on the merger updates. I have read a lot about the programs and associated benefits but very little about what happens behind the scenes and the merging of the customer service centers.
Anyone know of any posts that address this?
Thanks
Anyone know of any posts that address this?
Thanks
Feb 12, 2012, 1:48 pm
#2
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,170
Don't think we know yet - frankly I'm more concerned about the level and responsiveness of service provided by MP surviving, as opposed to the albatross known as the OPSC.
Feb 12, 2012, 1:55 pm
#3
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
On the Preview site where you can reprint your card, it shows the CO Elite phone number (though they use numbers instead of 866-what it spells).
Of course the number the 1K uses is a better number since it's 800 and ends with 000, so it probably costs them an extra $100 a year, so no wonder they appear to be going with the CO number.
If they use CO's IVR system, that will be another disappointment, as it's horrible.
Of course the number the 1K uses is a better number since it's 800 and ends with 000, so it probably costs them an extra $100 a year, so no wonder they appear to be going with the CO number.
If they use CO's IVR system, that will be another disappointment, as it's horrible.
Feb 12, 2012, 2:08 pm
#4
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
Hey, with that $100, you could buy a minute of $misek's time and tell him what you think of him!
Feb 12, 2012, 2:32 pm
#5
Original Poster
Join Date: Apr 2011
Location: KC
Programs: AA EXP-HH Dia-MR Titanium /LT-Plat
Posts: 55
On the Preview site where you can reprint your card, it shows the CO Elite phone number (though they use numbers instead of 866-what it spells).
Of course the number the 1K uses is a better number since it's 800 and ends with 000, so it probably costs them an extra $100 a year, so no wonder they appear to be going with the CO number.
If they use CO's IVR system, that will be another disappointment, as it's horrible.
Of course the number the 1K uses is a better number since it's 800 and ends with 000, so it probably costs them an extra $100 a year, so no wonder they appear to be going with the CO number.
If they use CO's IVR system, that will be another disappointment, as it's horrible.
So on the pss site I found 2 pieces of interesting info. I found what you were describing, the CO elite desk # when printing a duplicate card but I also found on the elite benefits site that it states the 1K 1 call line as a benefit
Perhaps we will have to wait until 3/3 for definitive answers. I much prefer the 1K line where it recognizes me and I don't have to speak to Simon for 5 minutes and listen to his long drawn out message.
Feb 12, 2012, 3:20 pm
#6
Join Date: Nov 2010
Location: NYC
Programs: AA EXP, Hilton GLD, Marriott Plat, NEXUS/GE
Posts: 2,872
So on the pss site I found 2 pieces of interesting info. I found what you were describing, the CO elite desk # when printing a duplicate card but I also found on the elite benefits site that it states the 1K 1 call line as a benefit
Perhaps we will have to wait until 3/3 for definitive answers. I much prefer the 1K line where it recognizes me and I don't have to speak to Simon for 5 minutes and listen to his long drawn out message.
Perhaps we will have to wait until 3/3 for definitive answers. I much prefer the 1K line where it recognizes me and I don't have to speak to Simon for 5 minutes and listen to his long drawn out message.
Feb 12, 2012, 4:29 pm
#8
Join Date: May 2011
Posts: 5,814
On the onepassmergerupdates.com site, it lists this:
http://www.onepassmergerupdates.com/...2MPStatusChart
1K 1Call dedicated line
Feb 12, 2012, 5:51 pm
#10
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Called today to purchase a ticket. Seemed like a very different experience.
No mention at all of status with the airline. Agent was not exactly rude but not really pleasant. There was a lot of background noise, chatter, etc. Phone was answered (after a couple minute wait) with "how can I help you".
The agent was functionally fine. It was a pretty simple call (cost for a W fare with specific route, confirm NC space was available for the TPAC legs, issue the ticket), but did not seem at all like a call to the 1K line. (Except for the multiple attempts to get me a rental car at a discount
)
Just a data point.....
No mention at all of status with the airline. Agent was not exactly rude but not really pleasant. There was a lot of background noise, chatter, etc. Phone was answered (after a couple minute wait) with "how can I help you".
The agent was functionally fine. It was a pretty simple call (cost for a W fare with specific route, confirm NC space was available for the TPAC legs, issue the ticket), but did not seem at all like a call to the 1K line. (Except for the multiple attempts to get me a rental car at a discount
)Just a data point.....
Feb 12, 2012, 6:59 pm
#12
Join Date: Jan 2009
Location: IAD
Programs: UA 1K, Marriott Rewards - LTPP
Posts: 4,240
There has NEVER been a 1hr wait on the CO elite line, even during the blizzard and hurricane last year in EWR. But thanks for stopping by.
Feb 12, 2012, 7:19 pm
#13
Join Date: Dec 2010
Location: ORD
Programs: UA 1K/MM, MC Life Plat, HH Gold
Posts: 722
Such a strong statement that many people might even believe it to be true, except maybe those of us who have experienced such a wait firsthand.
Feb 12, 2012, 7:19 pm
#14
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,170
I had one a month or so ago. Others have reported ones of similar lengths the past few days. Do you think we all misdialed/misspoke our OP #s, or are you calling all of us liars?
Feb 12, 2012, 7:24 pm
#15
Join Date: Aug 2009
Location: Honolulu, HI
Programs: UA 1K 1MM, AA Exec Plat
Posts: 1,240
There has NEVER been a 1hr wait on the CO elite line, even during the blizzard and hurricane last year in EWR. But thanks for stopping by.