Please Improve the New Boarding Passes.
Feb 9, 2012, 5:54 am
#1
Original Poster
Join Date: Oct 2008
Programs: UA 1K and 1 Million Miles, Marriott Plat Premier and LT Plat, Hertz Pres Circle
Posts: 456
Please Improve the New Boarding Passes.
PLEASE return the number of miles the flight is to the new boarding passes. Also, please make the departing and arriving cities BIGGER -- it's confussing when you have multiple boarding passes.
Feb 9, 2012, 8:58 am
#4
Join Date: Dec 2008
Location: PEK, AUS, WAS, HKG
Programs: CX Gold
Posts: 1,123
Yeah, I'm CO Gold, and my BP says Boarding Group 2 today. Maybe they are doing something similar to AA and DL, that no more pre-boarding, but assigning a group # to everyone?
Also, it says "Premier Access" on the pdf version of the BP, but during the check-in process, "Elite Access" was displayed on every page.
This is the first time I'm printing a CO BP for flights departing Beijing, but the following airport-specific reminder on the BP is very attentive: "Customers departing on flights from Beijing, China, (PEK) are advised that matches and lighters are not allowed in carry-on or checked bags."
Also, it says "Premier Access" on the pdf version of the BP, but during the check-in process, "Elite Access" was displayed on every page.
This is the first time I'm printing a CO BP for flights departing Beijing, but the following airport-specific reminder on the BP is very attentive: "Customers departing on flights from Beijing, China, (PEK) are advised that matches and lighters are not allowed in carry-on or checked bags."
Last edited by lixiaojuventus; Feb 9, 2012 at 9:04 am
Feb 9, 2012, 9:13 am
#5
Join Date: Jun 2010
Location: Dallas, TX
Programs: AA EXP, SPG Ambassador/Plat, Hyatt Diamond
Posts: 590
Yeah, I'm CO Gold, and my BP says Boarding Group 2 today. Maybe they are doing something similar to AA and DL, that no more pre-boarding, but assigning a group # to everyone?
Also, it says "Premier Access" on the pdf version of the BP, but during the check-in process, "Elite Access" was displayed on every page.
This is the first time I'm printing a CO BP for flights departing Beijing, but the following airport-specific reminder on the BP is very attentive: "Customers departing on flights from Beijing, China, (PEK) are advised that matches and lighters are not allowed in carry-on or checked bags."
Also, it says "Premier Access" on the pdf version of the BP, but during the check-in process, "Elite Access" was displayed on every page.
This is the first time I'm printing a CO BP for flights departing Beijing, but the following airport-specific reminder on the BP is very attentive: "Customers departing on flights from Beijing, China, (PEK) are advised that matches and lighters are not allowed in carry-on or checked bags."
Here is the text of the post by UA Insider.
Hi Everyone, I wanted to give you a heads up on a change that you’ll soon see to the boarding process when traveling on flights operated by our Continental subsidiary. These changes will set the stage for us to move to a common process in March. Here are some highlights of what to expect:
Until we’re on a single system in March, the boarding process on flights operated by our United and Continental subsidiaries will remain different. For example, Boarding Group 4 on each carrier represents a different set of customers. Changes to flights operated by our Continental subsidiary will begin later this month.
Shannon Kelly
Director, Customer Insights
United Airlines
- “Boarding Groups” will appear on each boarding pass. With the exception of Global Services and Presidential Platinum Elite customers, all customers will be invited to board by the Boarding Group on their boarding pass.
- Some customers will be invited to pre-board. We’ll invite customers with disabilities, as well as Global Services, Presidential Platinum Elite and uniformed military personnel to board first.
- There will be eight Boarding Groups. After pre-boarding, we’ll continue to board by group number which includes the following:
- Boarding Group 1: Premium cabin, 1K and Platinum Elite customers
- Boarding Group 2: Gold Elite, Premier Executive and Star Alliance Gold
- Boarding Group 3: Silver Elite, Premier and Star Alliance Silver
- Boarding Group 4: Presidential Plus cardmembers
- Boarding Group 5: Mileage Plus Explorer and OnePass Plus cardmembers
- Boarding Groups 6-8: General boarding
Note: between Groups 5 and 6 we’ll invite families traveling with children under four
Shannon Kelly
Director, Customer Insights
United Airlines
Feb 9, 2012, 9:47 am
#7
Join Date: Jun 2010
Location: Dallas, TX
Programs: AA EXP, SPG Ambassador/Plat, Hyatt Diamond
Posts: 590
Feb 9, 2012, 9:52 am
#8
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Already being discussed here. http://www.flyertalk.com/forum/unite...merged-74.html.
Here is the text of the post by UA Insider.
Here is the text of the post by UA Insider.
In an ideal world, evey single BP would contain a Zone # and that's the order in which boarding would occur. Not sure I need a BP to confirm my status to me.
Feb 9, 2012, 10:04 am
#9
Join Date: Dec 2008
Location: PEK, AUS, WAS, HKG
Programs: CX Gold
Posts: 1,123
This makes a great deal of sense. Under the old system, there were as many as 4 announcements before they got to Zone 1. I can't fault people who are told that the aircraft boards by Zone and who have a "1" on their ticket from thinking that they will board first, only to find that they are blocking the boarding area because they are the 4th in sequence to board.
In an ideal world, evey single BP would contain a Zone # and that's the order in which boarding would occur. Not sure I need a BP to confirm my status to me.
In an ideal world, evey single BP would contain a Zone # and that's the order in which boarding would occur. Not sure I need a BP to confirm my status to me.
Feb 9, 2012, 10:11 am
#10
FlyerTalk Evangelist
Join Date: Dec 2009
Location: HaMerkaz/Exit 145
Programs: UA, LY, BA, AA
Posts: 13,167
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Feb 9, 2012, 1:43 pm
#13
Join Date: Mar 2005
Location: DEN
Programs: UA1K
Posts: 4,044
putting the miles on the BP serves no purpose. and i'm assuming you mean the CO boarding passes with the cities. UA is easy to read, imo.
Feb 9, 2012, 1:52 pm
#15
Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 6,442