Access to E+ Seating on UA Flight
Oct 30, 2011 | 7:31 am
#1
Original Poster
Join Date: Jun 2009
Posts: 23
Access to E+ Seating on UA Flight
I just booked a r/t through the CO Elite Desk 800# for me, my wife and and our 2 small kids. The outbound flight is operated by UA and the return flight is by CO. For the return flight, the CO person put all 4 of us in the CO "plus" seating based on my Silver status. For the outbound, since it is a UA flight, the CO person did not have access to UA's seat map and told me to call UA directly.
UA is telling me only me and 1 companion can get E+ seats now, not all 4 of us as per CO rules, and to ask at the airport for upgrade on day of flight.
I thought the CO and UA rules have merged so that I was treated the same regardless of which status and which plane. Who's right here?
UA is telling me only me and 1 companion can get E+ seats now, not all 4 of us as per CO rules, and to ask at the airport for upgrade on day of flight.
I thought the CO and UA rules have merged so that I was treated the same regardless of which status and which plane. Who's right here?
Oct 30, 2011 | 7:38 am
#2
FlyerTalk Evangelist
Join Date: May 2006
Location: SEA or BGR, Lower Earth Orbit
Programs: UA 1K
Posts: 17,295
It is always metal based. UA 2p (equivalent to your silver status) can only bring one person in to e+. You can ask nicely and hope that the gate agent will do that for you, however, they are under no obligation to do so.
Oct 30, 2011 | 11:10 am
#5
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Purchase E+
Given that you are travelling with small kids, I would not risk waiting to the gate. Depending on the flight, there may be no E+ by that time. Better to purchase the E+ supplement for the kids and have all 4 of you together or don't purchase and have them move the 2 of you back to E- (or figure out whether there may be seats in E+ and E- close enough for comfort.
Remember, E+ doesn't do much for small kids because all it does is give you extra pitch.
Remember, E+ doesn't do much for small kids because all it does is give you extra pitch.
Oct 30, 2011 | 1:24 pm
#7
FlyerTalk Evangelist
Join Date: Jun 2002
Location: ORD, HKG
Programs: UA*G, AA Emerald, HHonors Diamond, Hyatt globalist
Posts: 10,555
E+ on CO won't start install til next year.
Oct 30, 2011 | 4:29 pm
#8
Join Date: Apr 2011
Location: CHI / SFO
Programs: UA*G, AC*S, Marriott LTP, National Exec
Posts: 3,893