Combine Elite activity - how long delay?
Sep 16, 2011, 8:06 am
#1
Original Poster
Join Date: Jan 2009
Location: Texas
Programs: UA 1k
Posts: 7
Combine Elite activity - how long delay?
I was invited to combine my elite activity a few weeks back (CO Plat sitting on 100k at the moment, MP status just "member") and went to the website but got an error (SM501 - call to fix verbage). I called and after 15 minutes or so they said they got it fixed. A bit over a week later MP still just member so I called again, again after 5-10 minutes they said the think they fixed it. A week later still Member but if I try the website again it says they are combined (this is different than linked btw).
My question is for anyone who has done this - how long did it take for your elite levels to synch up?
My question is for anyone who has done this - how long did it take for your elite levels to synch up?
Sep 16, 2011, 9:23 am
#2
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,642
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As I went up the latter on CO, UA matched me to 2P when I hit 25k 3 days after, and 1P at 50k 2 days after. The UA side at least is quick with this. When i hit 100k it will be combined activity between the two and hopefully I will be matched to 1K at the same pace
As I went up the latter on CO, UA matched me to 2P when I hit 25k 3 days after, and 1P at 50k 2 days after. The UA side at least is quick with this. When i hit 100k it will be combined activity between the two and hopefully I will be matched to 1K at the same pace
Sep 16, 2011, 9:28 am
#3
Join Date: May 2011
Posts: 5,814
I was invited to combine my elite activity a few weeks back (CO Plat sitting on 100k at the moment, MP status just "member") and went to the website but got an error (SM501 - call to fix verbage). I called and after 15 minutes or so they said they got it fixed. A bit over a week later MP still just member so I called again, again after 5-10 minutes they said the think they fixed it. A week later still Member but if I try the website again it says they are combined (this is different than linked btw).
My question is for anyone who has done this - how long did it take for your elite levels to synch up?
My question is for anyone who has done this - how long did it take for your elite levels to synch up?
Sep 17, 2011, 4:40 am
#5
Join Date: Aug 2011
Posts: 4
Mine took a week, or 5 business days. However, I had my Premier Exec with United, and did the status match for Continental.
Sitting at 76K miles, for a week, and still waiting on the bump up to Continental Platinum status. CO/UA customer Elite desk says up to 2 weeks to sync.
Sitting at 76K miles, for a week, and still waiting on the bump up to Continental Platinum status. CO/UA customer Elite desk says up to 2 weeks to sync.
Sep 17, 2011, 6:30 am
#6
Join Date: Jun 2004
Location: IAH
Programs: UA GS/MM, MR PPE/LTG, TSA Pre✓, NEXUS, APEC BTC, UKBF RT, CLEAR, DXB E-GATE
Posts: 251
I'm at 78K combined miles and still no dice, been waiting for CO Plat for 3 weeks now. The folks in the SFO RCC CO CS desk agent had no clue and told me that stat wouldn't update for combined activity till next year. 
So much for being in the know. I will likely hit 1K before the end of the year but it sucks flying on CO metal and being way down in the queue for upgrades, when I already have the status.
So much for being in the know. I will likely hit 1K before the end of the year but it sucks flying on CO metal and being way down in the queue for upgrades, when I already have the status.
Sep 17, 2011, 7:11 am
#7
Join Date: May 2011
Posts: 5,814
I'm at 78K combined miles and still no dice, been waiting for CO Plat for 3 weeks now. The folks in the SFO RCC CO CS desk agent had no clue and told me that stat wouldn't update for combined activity till next year. So much for being in the know. I will likely hit 1K before the end of the year but it sucks flying on CO metal and being way down in the queue for upgrades, when I already have the status.
So much for being in the know. I will likely hit 1K before the end of the year but it sucks flying on CO metal and being way down in the queue for upgrades, when I already have the status.
Sep 27, 2011, 12:05 am
#8
Join Date: Jan 2010
Location: Austin
Programs: AA EXP, Hyatt Glob, Hilton Diamond, Marriott Titanium, UA *S, BA Fanboy
Posts: 419
I crossed the 50K threshold (46K UA, 4K CO) last week, and have yet to see my status update. Am I correct to assume that I should see my status update on both programs in the next few days?
Also, will my status be updated on future reservations I've already booked, or will I have to call and have my FFN reentered?
Also, will my status be updated on future reservations I've already booked, or will I have to call and have my FFN reentered?
Sep 27, 2011, 8:08 am
#9
Join Date: May 2011
Posts: 5,814
I crossed the 50K threshold (46K UA, 4K CO) last week, and have yet to see my status update. Am I correct to assume that I should see my status update on both programs in the next few days?
Also, will my status be updated on future reservations I've already booked, or will I have to call and have my FFN reentered?
Also, will my status be updated on future reservations I've already booked, or will I have to call and have my FFN reentered?
Not sure about UA, but CO status should update automatically. I've had to re-enter my MP for my CO booked (and mixed itn) flights if I used my MP number though.
Sep 27, 2011, 8:53 am
#10
Join Date: May 2008
Location: BOI, ex-NTL, SYD
Programs: UA 1K, AS MVP, MR Plat Prem, HH Diamond
Posts: 127
Anyone know the phone # of the integration team?
As of yesterday morning I'm at 118 EQS with UA and 2.5 EQS with CO. That ought to be enough to get me 1K. I fly back home Thursday, it would be nice to see "1K" on the BP when I leave!
Gives me 2/3 of zero chance of an upgrade - still, that's up from 1/10 of zero ....
Anyone know the phone number to call the integration team?
Gives me 2/3 of zero chance of an upgrade - still, that's up from 1/10 of zero ....
Anyone know the phone number to call the integration team?
Sep 27, 2011, 3:58 pm
#12
Join Date: Jul 2009
Location: SFO
Programs: AA Plat, IHG Plat, HH Diamond, Hyatt Plat, Hertz Gold
Posts: 1,933
I don't think that the answer is that it takes an X number of days, but rather that there are "sweeps" that combine eqm and update status on specified days of the week. So if you're lucky, you might end up getting everything updated in a few days, but if you get caught on the wrong side of a sweep, you might be looking 1-2 weeks before everything goes through.
Sep 27, 2011, 8:16 pm
#13
Join Date: May 2011
Posts: 5,814
I don't think that the answer is that it takes an X number of days, but rather that there are "sweeps" that combine eqm and update status on specified days of the week. So if you're lucky, you might end up getting everything updated in a few days, but if you get caught on the wrong side of a sweep, you might be looking 1-2 weeks before everything goes through.
Amazes me when we live in a day where communication is (almost) required to me instant but it takes two different systems to add/update numbers for 2 weeks (which is still faster than getting a CO e-mail response).
UACO needs to invest more in the technological front-end. UACO's smartphone apps are a start ... but just a start.
Sep 27, 2011, 8:45 pm
#14
Join Date: Jun 2011
Posts: 13
Anyone know the phone number to call the integration team?
Bumped... I'm stuck in the same boat... my account still has not been linked, status matched.
Is there anyone from UA i can call. My primary account is CO and want my newly UA account status matched.
Is there anyone from UA i can call. My primary account is CO and want my newly UA account status matched.
Sep 27, 2011, 9:37 pm
#15
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,258
No public telephone number for Integration Team -- just call and ask the agent to connect you. You may be on hold for a bit but once you reach the Integration Team/Desk they are very proficient IME.