Enhancements coming - Pre-Departure Beverages...September 2011
Nov 3, 2011, 9:50 pm
#301
Join Date: Aug 2008
Location: DEN
Programs: Recovering after 7 years of UA 1K, Still UA Silver (Which means nothing), Marriott Lifetime Plat Pre
Posts: 1,950
11/3 593 BOS-DEN FA never offered any PFB at all, not even water or OJ, never left the galley the entire boarding procedure, sat town as soon as the safety video ended and waited 30 min after takeoff to start service. After she actually started, service was great.
This was the same FA who told me a few weeks ago that I was lucky if I got offered water, that they didn't have the time or staff to provide PDBs and that they do not get paid until the door shuts so she is doing all this work for free.
I reported her by name last time and was told her service director would be informed of the new policy. Apparently nothing changed.
This was the same FA who told me a few weeks ago that I was lucky if I got offered water, that they didn't have the time or staff to provide PDBs and that they do not get paid until the door shuts so she is doing all this work for free.
I reported her by name last time and was told her service director would be informed of the new policy. Apparently nothing changed.
Nov 3, 2011, 11:20 pm
#302
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
11/3 593 BOS-DEN FA never offered any PFB at all, not even water or OJ, never left the galley the entire boarding procedure, sat town as soon as the safety video ended and waited 30 min after takeoff to start service. After she actually started, service was great.
This was the same FA who told me a few weeks ago that I was lucky if I got offered water, that they didn't have the time or staff to provide PDBs and that they do not get paid until the door shuts so she is doing all this work for free.
I reported her by name last time and was told her service director would be informed of the new policy. Apparently nothing changed.
This was the same FA who told me a few weeks ago that I was lucky if I got offered water, that they didn't have the time or staff to provide PDBs and that they do not get paid until the door shuts so she is doing all this work for free.
I reported her by name last time and was told her service director would be informed of the new policy. Apparently nothing changed.
Reply to their response with the new data. It will get added to the case.
Nov 3, 2011, 11:42 pm
#303
Join Date: Feb 2011
Location: "And I'm in Colorado, when I'm not in some hotel..."
Programs: UA Global Services, IHC Plantinum, HHonors Diamond, Emerald Elite
Posts: 102
Last 2 flights from DEN to LAS was offered and received a PDB on a mix of UA and CO. Flying home in the morning (On CO) so we will see.
Nov 4, 2011, 3:33 am
#304
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,977
Flight 942 - ORD-CDG.
FA came by with tray of OJ, H2O and sparkling wine and asked if I would like one of those or anything else to drink.
Ordered a Diet Coke and it was deliverd with a smile. ^
FA came by with tray of OJ, H2O and sparkling wine and asked if I would like one of those or anything else to drink.
Ordered a Diet Coke and it was deliverd with a smile. ^
Nov 7, 2011, 3:24 am
#305
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,160
Several flights over the weekend.
Only one flight FA asked if I would like a drink before takeoff and this was without a tray of OJ/Water in his hand.
Two other flights, FA offered water/OJ on tray. After asking if a G&T was available, was told "No". Flight was very ordinary, no delays, no rush to board, etc.
Is anyone actually sending emails to 1K voice about this? While it is nice to have some consistency and get a PDB of choice, I feel pretty silly sending an email when this is the only issue encountered on the flight.
Only one flight FA asked if I would like a drink before takeoff and this was without a tray of OJ/Water in his hand.
Two other flights, FA offered water/OJ on tray. After asking if a G&T was available, was told "No". Flight was very ordinary, no delays, no rush to board, etc.
Is anyone actually sending emails to 1K voice about this? While it is nice to have some consistency and get a PDB of choice, I feel pretty silly sending an email when this is the only issue encountered on the flight.
Nov 7, 2011, 9:14 am
#306
Join Date: Jan 2006
Location: BOS
Programs: AA EXP, UA 1K
Posts: 1,078
11/3 593 BOS-DEN FA never offered any PFB at all, not even water or OJ, never left the galley the entire boarding procedure, sat town as soon as the safety video ended and waited 30 min after takeoff to start service. After she actually started, service was great.
This was the same FA who told me a few weeks ago that I was lucky if I got offered water, that they didn't have the time or staff to provide PDBs and that they do not get paid until the door shuts so she is doing all this work for free.
I reported her by name last time and was told her service director would be informed of the new policy. Apparently nothing changed.
This was the same FA who told me a few weeks ago that I was lucky if I got offered water, that they didn't have the time or staff to provide PDBs and that they do not get paid until the door shuts so she is doing all this work for free.
I reported her by name last time and was told her service director would be informed of the new policy. Apparently nothing changed.
Nov 7, 2011, 9:43 am
#307
FlyerTalk Evangelist
Join Date: Jun 2003
Location: DEN
Programs: UA MM Plat; AA MM Gold; HHonors Diamond
Posts: 15,866
Now that I have had extensive experience on UA for the last year, it's apparent that CO FAs are much more customer-oriented than the UA FAs. I'm starting to think that with UA front-line employees (flight crews as well as FAs) it's all about "us vs them (UA management)" (see also Hell, Summer of). I never got/get that impression from the CO agents/FAs in my 10 years of flying CO almost exclusively. The only benefit that UA has offered me is an almost 100% UDU rate as a 1K. Oops, that's a Continental thing, isn't it 
Nov 10, 2011, 11:11 am
#308
Join Date: Jan 2010
Location: Aussie in ORD
Programs: Marriott Plat, Ua Gold, GE.. Sucker for punishment
Posts: 4,237
ORD-DEN UA235 Nov 6th
Three class 777
PDB's offered in business: "Would you like a drink?"
Beginning of a very nice flight (positive feedback left with UA)
Three class 777
PDB's offered in business: "Would you like a drink?" Beginning of a very nice flight (positive feedback left with UA)
Nov 10, 2011, 4:42 pm
#309
Join Date: Jul 2005
Location: RIC
Programs: UA 1K MM
Posts: 3,387
Interesting response from 1KVoice about the inconsistency of PDBs of choice:
I have contacting our In-flight team and to clarify, their standard procedure during pre-departure First Class passengers are offered orange juice or water. Other beverages are upon passengers request as our Flight Attendants are required to ask "Is there anything that I can get for you?"
I have contacting our In-flight team and to clarify, their standard procedure during pre-departure First Class passengers are offered orange juice or water. Other beverages are upon passengers request as our Flight Attendants are required to ask "Is there anything that I can get for you?"
Nov 11, 2011, 6:57 am
#310
Join Date: Aug 2008
Location: DEN
Programs: Recovering after 7 years of UA 1K, Still UA Silver (Which means nothing), Marriott Lifetime Plat Pre
Posts: 1,950
Interesting response from 1KVoice about the inconsistency of PDBs of choice:
I have contacting our In-flight team and to clarify, their standard procedure during pre-departure First Class passengers are offered orange juice or water. Other beverages are upon passengers request as our Flight Attendants are required to ask "Is there anything that I can get for you?"
I have contacting our In-flight team and to clarify, their standard procedure during pre-departure First Class passengers are offered orange juice or water. Other beverages are upon passengers request as our Flight Attendants are required to ask "Is there anything that I can get for you?"
Also, I did write in about the same flight attendant who repeatedly refused to serve any PDB and argued about it citing they are not paid on several of my flights. I got a reply assuring her direct supervisor would be made again, and that it would not happen again.
Last night on BOS-DEN she was there again, I was not upgraded, but I was in row 7 and saw her serve a tray of water only and she continued to refuse requests.
Nov 11, 2011, 10:10 am
#311
Join Date: Aug 2001
Location: BNE/OOL temporarily-permanently at CAK/PIT
Programs: UA*1K & UA Club, National Ex. Elite, Hertz Pres. Circ., Amex Plat., CLEAR
Posts: 1,703
11/7 UA 715 SFO-PIT, was offered pre-departure beverage of my choice. I chose water with no ice, and the F/A remembered through the rest of the flight I prefer no ice in my water.
However, the flight seemed to have one of the best UA F/As I've encountered. Very attentive service, gave blue cards to the 1Ks in front of me whose IFE refused to tune channel 1 (despite the generally gripey and chatty nature of one of them), and did me a special favour (needed to give my United MPE credit card to my wife whose turn it was to sit in couch so she could B-o-B).
That flight reminded me of the classy airline United used to be.
However, the flight seemed to have one of the best UA F/As I've encountered. Very attentive service, gave blue cards to the 1Ks in front of me whose IFE refused to tune channel 1 (despite the generally gripey and chatty nature of one of them), and did me a special favour (needed to give my United MPE credit card to my wife whose turn it was to sit in couch so she could B-o-B).
That flight reminded me of the classy airline United used to be.
Nov 11, 2011, 2:34 pm
#312
Join Date: Sep 2011
Programs: AAdvantage Gold
Posts: 87
UA 3729 ELP-ORD CR7
Was offered a PDB of my choice ! Pretty good for UAX F as I was expecting nothing before departure.
UA994 ORD-IAD ,
Only Water and OJ!
UA903 IAD-DEN
PDB of choice was offered.
Not bad...
Was offered a PDB of my choice ! Pretty good for UAX F as I was expecting nothing before departure.
UA994 ORD-IAD ,
Only Water and OJ!
UA903 IAD-DEN
PDB of choice was offered.
Not bad...
Nov 11, 2011, 2:50 pm
#313
Join Date: Jan 2010
Location: Aussie in ORD
Programs: Marriott Plat, Ua Gold, GE.. Sucker for punishment
Posts: 4,237
Den->ORD 884 today, offered water or "anything else" asked for a heniekin, attendant replied with "you will have to drink it quickly" but was given said beer... Very pleased!
In fact it was the beginning of a pleasant flight!
In fact it was the beginning of a pleasant flight!
Nov 11, 2011, 6:35 pm
#314
Join Date: Jul 2005
Location: RIC
Programs: UA 1K MM
Posts: 3,387
How is that "not bad" ... only 2 of your 3 flights had crews that followed protocol? Only 1 of the 2 mainline flights.
Nov 11, 2011, 9:28 pm
#315
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,977
Asked for a Diet Coke and she went immediately back and brought me one.