FriendlySkies

Since they're issued by UA, calling CO won't do much good.

OP, they're supposed to now work on CO, but some agents may not have heard the new rules. I'd suggest you call UA, hold your ticket with CO segs, and then go to the airport and have it ticketed. It will be on UA ticket stock (016), instead of COs (005), but you should be able to take care of business with one agent. If the agent says no, politely ask for a supervisor.

o mikros

Used UA VDB Type B voucher to book segment with UAX, UA, and CO segments. CSR "Fred" from Bangalore insisted that I could not use the vouchers for an itin with a CO-operated segment. Vouchers state explicitly "UA/UAX only." Upon repeated insisting, "Fred" placed the reservation on hold and let me pay at the airport, where a UAX outstation ticket counter processed my voucher+residual on CC without batting an eyelid.

Off topic: Chatting with agent who mentioned how overwhelming all the new "training" that's thrown at them daily is. When I asked what would make her life the easiest, she talked about her dread of switching everything to CO SHARES. I found this particularly interesting, given that the same contract staff at this station handle both UA and CO express so she was speaking from experience, not from a fear of the unknown.

emcampbe

I just used the $50 e-cert from my UA Select Visa on a mixed UAX/CO/UA itin. .bomb couldn't process my reservation properly, though the voucher itself wasn't really the problem. With or without voucher, my simple CVG-EWR round-trip, with a connection in ORD each way, couldn't be done online. The options I wanted, even though they are perfectly valid connections, weren't showing up when searching as an RT with or without the e-cert number. Using multi-city, couldn't build the connection myself with the e-cert (gave me an error when searching), but was fine without it.

Took ~ an hour with web support to get it booked, the first half of which the agent tried to repeat booking it through the web site, despite me telling him several times during that period the right segments won't show, and he'd need to do it on the backend system they have. Finally, that happened, and needed to speak to a supervisor to actually get it all ticketed, but never got an argument about segments being CO (despite a specific UA/UAX only requirement on the e-cert).

ColoBill1

This past week I also successfully used two $100 bump vouchers to ticket a combo UA/CO intinerary at COS.

Hint: Originally tried to use a $150 ecert to ticket, but when the 1K reservations agent contacted Web Support to apply the ecert, WS claimed that the ecert had already been used. I knew that was not the case, as I closely track my ecerts. Had to then wait two days to call 1K customer service yesterday to find out why I was being told this.

Turns out that I had apparently input that ecert number into United.com several times when trying to ticket a multi-segment trip some time back, but the website spit out an error message and wouldn't allow use. Customer service stated that unsuccessfully inputting an ecert into the website several times will (often?) result in it showing up as "already used". I was then provided with a new $150 ecert, good for another year, since this one was to expire on 8 December, which was my return date. Thanks CS!

FlightNurse

Next time you have one of those voucher, just call UA and tell them what you are doing, they will wave the booking fee since thier system can not handle those vouchers.. I have used two of then in the past and both times had no issue calling UA..

mmack

I have $250 coupons from United. Can I book a sfo-lhr flight on UA metal through CO web site and use the UA coupons?
Can I do this on-line or do I need to call the 1K dask? Or call CO? It sounds like UA coupons are ok to use on CO now.

RobOnLI

If you want UA flights and have UA certs you need to do this through UA. CO doesn't factor in unless the CO-coded flights are cheaper (definitely possible). Either way, UA needs to book the ticket for you.

Call UA and do the transaction and they won't charge you a phone service fee since you're using vouchers. Otherwise, you can do it online assuming it's an e-cert. If it's paper coupons you can only book it over the phone and then mail the coupons in or bring them to your nearest airport.

-RM

GBadger

Can someone please update on what the current situation is regarding CO issued vouchers? Can they be used on both UA and CO metal?

o mikros

Yes. Book the ticket as you would on CO.com (the CO website can now find all UA-operated flights also marketed by UA), but on the payment page select the "Redeem a travel certificate" option. Enter the code and PIN and it will apply the amount to your bill.

GBadger

sweet-- thanks. Go Badgers .

o mikros

I might live in MSN now, but AUS is where my heart is. Hook 'em!

stupidzbu

for clarification :

I have 2 sets of $400 UA vouchers.

1) if I want to combine them to have $800 buy a fully refundable/ no change fee $400 flight, cancel it, and then use the type b + credit towards an itinerary I desire. correct?

2) if I want to fly CM from lax to mvd, would I then buy 2 fully refundable fares, cancel, and book a. CM flight on UA codeshare?

channa

CO does not have the capability to combine two unused tickets against a new one. So if you're going to do this, hurry up and do it in the next couple weeks while we're still on UA's more flexible systems.

stupidzbu

so buy 2 fully refundable tickets, cancel them then use both ecerts on UA to book the cm flight.

stupidzbu

So I called UA premier exec line and asked

"I need to book a refundable fare that I might have to change or cancel. I got $400 worth of 'Type B' travel credit. If I use that to buy a refundable fare and I need to cancel, what happens to the credit?"

2 agents told me that I lose the vouchers.

I then read the face of the voucher that says "non-transferable, non-refundable" etc

I ask because I don't want to buy a useless ticket, then try to cancel and get screwed out of this $400 voucher.

EDIT:

confirmed that if I buy a refundable ticket and request a monetary refund, then I lose the voucher. But, if I buy a refundable ticket and use it towards another ticket, I keep the full value.

problem solved... now to find a $400 refundable ticket

EDIT #2:

After searching for the lowest unrestricted fare, I found CO SEA - SFO is a $415 fare in economy, as close to $400 as you can get. On UA the same route is $322

SEA - PDX is a $265 fare unrestricted

Everything else is retarded-ly expensive. These are, of course, one-way fares