Heathrow Airport seven-hour queues 'inhumane' at arrivals
Sep 14, 2021, 7:58 am
#91
Join Date: Apr 2010
Location: LAX
Programs: AA EP, MUCCI, Proudly BA Blue,.
Posts: 888
Landed Sept 11 at 3:15 pm. No one available to work the ramp, so we didn’t deplane until around 3:40. No lines - cruised right up to the e-gates. E-gates had a very high failure rate - both my husband and I failed, but the stewards told us to try different machines rather than sending us to the very long failure line. Luckily we both had better success at the second machines. Little tip that the steward gave me - remove your mask entirely (don’t have it hanging off one one ear). That, plus a new machine, did the trick.
I think it’s all highly variable - we landed early, ahead of a few large long haul BA flights. Others later in the day who were stuck amongst those flights may not have been as lucky.
I think it’s all highly variable - we landed early, ahead of a few large long haul BA flights. Others later in the day who were stuck amongst those flights may not have been as lucky.
Sep 21, 2021, 3:19 am
#92
Join Date: Jan 2010
Location: RBKC
Programs: AA EXP and Eurostar Carte Blanche
Posts: 3,851
Just after 9 am this morning, a Tuesday, I waited between 5 and 10 minutes for the e-gates at T5. There was a bit more shouting than usual but other than that fairly efficient and organised.
Nov 10, 2021, 9:19 am
#93
Join Date: May 2014
Posts: 7,237
Sadly the source is particularly tabloid-y, but it seems that the e-Gates have failed again today.
[...]
The Home Office has acknowledged a technical fault but has not yet confirmed whether the fault is the same one which led to outages on September 24 and October 6,
Heathrow and Stansted: TWO-hour long airport queues as Border Force e-Gates break down again - MyLondon
Heathrow and Stansted: TWO-hour long airport queues as Border Force e-Gates break down again
It's the third time a technical fault has brought down the e-Gates in three months[...]
The Home Office has acknowledged a technical fault but has not yet confirmed whether the fault is the same one which led to outages on September 24 and October 6,
Jan 29, 2022, 3:19 pm
#96
Join Date: Apr 2017
Programs: BA Silver
Posts: 1,387