Am I alone?
Jul 12, 2000 | 8:00 am
#1
Original Poster
Join Date: Jul 2000
Location: Boston, MA
Programs: Starwood Platinum, AA 2 mm EXP, Citibank Platinum...
Posts: 668
Am I alone?
Is anyone else having the same difficulties I'm encountering w/TWA? Recent experience includes "lost" upgrades,(I'm Elite 1 and called 3 days ahead, they told me it was upgraded and gave me a seat # but when I got to SAN it had vanished this past February)bad reroutings (Transworld One FF seat JFK-Barcelona this April, after dropping the route, meant a 7 hour layover in Lisbon and coach flights from Lisbon to Barcelona and back - no offer to rebook on another route -no offer to refund some miles because of incredibly long flight times and coach service on TAP but we couldn't/wouldn't cancel as we were meeting a cruise) and six weeks to get an award certificate (supposed to be Fedexed but couldn't as "Fedex can't pick up.") Huh?
I like the upgrades but so much else seems in terminal decline that I wonder if I should be building my mileage somewhere else. Agree? Disagree?
I like the upgrades but so much else seems in terminal decline that I wonder if I should be building my mileage somewhere else. Agree? Disagree?
Jul 12, 2000 | 12:49 pm
#2
Join Date: Feb 2000
Location: New York NY
Posts: 134
Bostom-
Flew with TWA for several years at Elite level - had some great flights and many upgrades - even became friends w/FA's on the europe flights, but... TWA has no real routes out of DC, everything goes thru St Louie and when TWA cancelled Madrid, Barcelona, and Rome I left - Contacted another airline that had the routes I wanted, sent proof of my status and was comped, built up some points thru a mileage run, creditcards/MCI-Sprint/FTD/etc... and have stuck with US Airways (Blah on United). So there ya go - You could very well have the same problems with another airline - Happy Trails!
MG
Flew with TWA for several years at Elite level - had some great flights and many upgrades - even became friends w/FA's on the europe flights, but... TWA has no real routes out of DC, everything goes thru St Louie and when TWA cancelled Madrid, Barcelona, and Rome I left - Contacted another airline that had the routes I wanted, sent proof of my status and was comped, built up some points thru a mileage run, creditcards/MCI-Sprint/FTD/etc... and have stuck with US Airways (Blah on United). So there ya go - You could very well have the same problems with another airline - Happy Trails!
MG
Jul 12, 2000 | 4:33 pm
#3
Suspended
Join Date: Nov 1999
Posts: 24,150
Love it or leave it. I left(although I was @ Platinum level).
Jul 12, 2000 | 7:43 pm
#4
Join Date: Jul 1999
Programs: AA 1MM/Gold, Marriott Gold
Posts: 1,293
Bostom,
Why are you using award certs? I've done all my award booking over the phone- no problems at all.
As far as upgrades, the automated system can be spotty at times. I usually call to make sure that it has cleared in the system. I've never had an upgrade disappear on me.
Why are you using award certs? I've done all my award booking over the phone- no problems at all.
As far as upgrades, the automated system can be spotty at times. I usually call to make sure that it has cleared in the system. I've never had an upgrade disappear on me.
Jul 13, 2000 | 8:09 am
#5
Original Poster
Join Date: Jul 2000
Location: Boston, MA
Programs: Starwood Platinum, AA 2 mm EXP, Citibank Platinum...
Posts: 668
Needed a certificate to give as a gift. You're right - had no problems with the one time I needed a flight (for myself) w/miles.
Originally posted by socalterp:
Bostom,
Why are you using award certs? I've done all my award booking over the phone- no problems at all.
As far as upgrades, the automated system can be spotty at times. I usually call to make sure that it has cleared in the system. I've never had an upgrade disappear on me.
Bostom,
Why are you using award certs? I've done all my award booking over the phone- no problems at all.
As far as upgrades, the automated system can be spotty at times. I usually call to make sure that it has cleared in the system. I've never had an upgrade disappear on me.
Jul 14, 2000 | 7:52 am
#6
Original Member
Join Date: May 1998
Location: **ATL**/PHX/MIA/LAX/HKG
Programs: AA-EXP/DL-Diamond/UA-100K/Hyatt-Globalist/Hilton-Diamond/Marriott-Titanium - Many more....
Posts: 546
Never lost an upgrade nor had a problem with an award seat. Only good experiences. There have been a few cancelled flights in the past and upgrades were not cross carrier (flew coach) but what do you expect when transferring to OAL. I have had similar experiences with Delta and Northwest.