Is anyone else having the same difficulties I'm encountering w/TWA? Recent experience includes "lost" upgrades,(I'm Elite 1 and called 3 days ahead, they told me it was upgraded and gave me a seat # but when I got to SAN it had vanished this past February)bad reroutings (Transworld One FF seat JFK-Barcelona this April, after dropping the route, meant a 7 hour layover in Lisbon and coach flights from Lisbon to Barcelona and back - no offer to rebook on another route -no offer to refund some miles because of incredibly long flight times and coach service on TAP but we couldn't/wouldn't cancel as we were meeting a cruise) and six weeks to get an award certificate (supposed to be Fedexed but couldn't as "Fedex can't pick up.") Huh?

I like the upgrades but so much else seems in terminal decline that I wonder if I should be building my mileage somewhere else. Agree? Disagree?