f0zzyNUE

they might have changed the rebooking policies or aligned them with day of travel delay of flights handling.
free of charge reroute/rebook on international tickets allowed only on delays (probably also schedule changes) of more than 5 hours according to their current passenger rights publication.

kaspars

Sorry but I think you are mixing up revenue and non-revenue tix. Please see the discussion and OP title: we are discussing Award ticket situations...

f0zzyNUE

involuntary handling is irrespective which kind of ticket you have.
once you have a valid ticket may it be revenue or award airlines cannot put different standards on the transportation contracts they have when they need to handle irregularities.

f0zzyNUE

answer from Turkish airlines regarding rebooking of award tickets upon schedule change/cancellation.

kaspars

Yes, we all know it. The thing is they are restricting the options for this move. Again, see my post above.

kahuna613

I also had a flight cancelation that was just announced for April. I booked a saver business award just before the devaluation for DUB-IST-CND, and they have canceled IST-CND which is a late evening flight. This flight operates the following morning (but otherwise is only 4 times a week and this option would require me to overnight in Istanbul). Can I just request to replace the flight with IST-OTP which operates at the same time as the original flight? I guess they won’t compensate me for the ground transportation from Bucharest to Constanta if so?

in the app, all of the alternate options are listed as full. I find this SO annoying that they can just not operate the flight if they don’t seem it profitable enough and I am left out to dry.

Will I have more luck if i got to the Turkish office in the airport vs calling or emailing?

dkc192

If you can call or email the TK office in OTP or DUB, I would try that as a first recourse before physically heading to the airport or ticket office.

kaspars

Email would not help...you need to go there or call them. Or call the call center. Changing departure/arrival airports in the same region is possible - but not sure what the chance of success will be, and no compensation for additional travel costs due to this change would be possible as per my understanding. Please report back to know how it all ended.

aabbcc

Just sharing my recent experience:

We were notified earlier this week that there was a schedule change for our upcoming business award flight from LAX-IST in about 3 weeks. The departure time was pushed back by 35 minutes so that our connection time to IST-KTM shortened to 90 minutes. The evening LAX-IST flight is often delayed, and if we missed the connection, we would have to wait 3 days for the next IST-KTM flight as it's only 4x weekly.

The app offered a few possible departures 2-3 days before our original flight, but luckily I saw another thread here where the OP changed their flights through the app and ended up downgraded to economy as the app doesn't display the class when selecting an alternative flight.

I sent an email to the LAX reservation office to ask if we could be moved to the afternoon LAX-IST departure (no business I space available). They responded within a day and said they would need to send a request to headquarters. A few hours later, they emailed back that it was approved and to confirm the change. Surprisingly, the whole process was painless and completed within a day.

kahuna613

I went to the ticket counter at OTP yesterday. They initially tried to tell me the IST-OTP segment (operated on an A330) was completely sold
out in both cabins. Once I showed them that was not the case, they managed to change the reservation but said they are waiting on a response from Istanbul and I should get an email yesterday evening. The reservation now shows both the old flight and the new flight , but no email and doesn’t seem that the ticket was reissued. Guess I will wait a bit more then go back.

kaspars

They did a provisional booking for the new flights, it shows but does not mean they have changed the reservation. Their back office shall approve that, and that might take even weeks in my experience, and your regular calls to the call center to verify status update, as you will not see if the new flights are yet approved or not. So be patient. Eventually it will work out - I hope...

kahuna613

Thanks I forwarded the email correspondence with the Bucharest office to the Dublin office and they replied within a few hours that they have forwarded the request for approval to HQ. we shall see…