Need urgent help:Turkish messed up my booking
Dec 22, 2023, 9:23 am
#1
Original Poster
Join Date: Dec 2020
Posts: 3
Need urgent help:Turkish messed up my booking
Hi,
I did a award ticket booking on TK website for TK flight Delhi to Rome via IST. The flight I had chosen was 6:55AM from Delhi to IST TK0717. After making payment I got an option to upgrade the ticket (4 passengers-incl infant) to business class at 60k miles, I opted for the same.
The sytem just upgraded one leg of booking ie from IST to Rome for 45K points and changed my Delhi to IST flight from 6:55AM TK0717 to TK717 6:25AM.
I called up customer care and explained the scenario, they were not at all supportive and didnt believe me.
Not sure what can I do now. Del to IST business class upgrade option is also not available now :-(
Requesting if someone can guide me what can be done in this case now.
I did a award ticket booking on TK website for TK flight Delhi to Rome via IST. The flight I had chosen was 6:55AM from Delhi to IST TK0717. After making payment I got an option to upgrade the ticket (4 passengers-incl infant) to business class at 60k miles, I opted for the same.
The sytem just upgraded one leg of booking ie from IST to Rome for 45K points and changed my Delhi to IST flight from 6:55AM TK0717 to TK717 6:25AM.
I called up customer care and explained the scenario, they were not at all supportive and didnt believe me.
Not sure what can I do now. Del to IST business class upgrade option is also not available now :-(
Requesting if someone can guide me what can be done in this case now.
Dec 22, 2023, 10:45 am
#2
Join Date: Oct 2012
Location: Kent, UK
Programs: M&S Elite+, BAEC Silver
Posts: 3,697
Hi,
I did a award ticket booking on TK website for TK flight Delhi to Rome via IST. The flight I had chosen was 6:55AM from Delhi to IST TK0717. After making payment I got an option to upgrade the ticket (4 passengers-incl infant) to business class at 60k miles, I opted for the same.
The sytem just upgraded one leg of booking ie from IST to Rome for 45K points and changed my Delhi to IST flight from 6:55AM TK0717 to TK717 6:25AM.
I called up customer care and explained the scenario, they were not at all supportive and didnt believe me.
Not sure what can I do now. Del to IST business class upgrade option is also not available now :-(
Requesting if someone can guide me what can be done in this case now.
I did a award ticket booking on TK website for TK flight Delhi to Rome via IST. The flight I had chosen was 6:55AM from Delhi to IST TK0717. After making payment I got an option to upgrade the ticket (4 passengers-incl infant) to business class at 60k miles, I opted for the same.
The sytem just upgraded one leg of booking ie from IST to Rome for 45K points and changed my Delhi to IST flight from 6:55AM TK0717 to TK717 6:25AM.
I called up customer care and explained the scenario, they were not at all supportive and didnt believe me.
Not sure what can I do now. Del to IST business class upgrade option is also not available now :-(
Requesting if someone can guide me what can be done in this case now.
