Flight cancelled, Reroute options
Sep 7, 2020, 12:18 pm
#1
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Flight cancelled, Reroute options
Hello
My final flight ( 1 of 4 flights on the itenary) has been my cancelled IST-EDI and I have been rerouted on a flight in 5 days after that flight.
I have asked TK to reroute me IST-LHR on TK and then BA LHR-EDI.
Has anyone been successful getting rerouted with other airlines?
My final flight ( 1 of 4 flights on the itenary) has been my cancelled IST-EDI and I have been rerouted on a flight in 5 days after that flight.
I have asked TK to reroute me IST-LHR on TK and then BA LHR-EDI.
Has anyone been successful getting rerouted with other airlines?
Sep 7, 2020, 1:12 pm
#2
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Highly unlikely that TK will reroute you onto BA via LHR. A decent chance that TK would do so via FRA onto LH (a *A partner). You could certainly ask, but I would be prepared with the *A alternatives.
One consideration would be to price out a new ticket including the BA segment. If it is roughly the same or even cheaper, take a refund on the original ticket and purchase the new one.
One consideration would be to price out a new ticket including the BA segment. If it is roughly the same or even cheaper, take a refund on the original ticket and purchase the new one.
Sep 7, 2020, 1:57 pm
#3
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I agree. The chance that TK will reroute onto BA is close to zero as this is not IRROPS. You can try to convince TK to rebook via FRA. If not successful ask to be rebooked to LHR and book/buy LHR-EDI on your own.
Sep 7, 2020, 3:09 pm
#4
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Unless there is an IRROPS situation and your travel is within the next 15 days, there is no way that TK would rebook you to another airline.
Sep 7, 2020, 5:29 pm
#5
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My travel is in 14 days time, I have spoke to TK and they are happy to reroute me to LHR, Birmingham, Manchester but need the London office to route me TK to LHR and then BA to Edi
I will have a look at Frankfurt, see if its an option
I will have a look at Frankfurt, see if its an option
Sep 7, 2020, 5:36 pm
#6
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However, if you have success contacting a sales office, they would help you and rebook you on another airline.
Sep 7, 2020, 5:43 pm
#7
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Thanks, I have emailed the sales office in London but can't seem to find a number for them anywhere.
Within 15 days have I got more chance of TK putting me on a BA flight from LHR to Edi.
There is no LH or *Alliance flights to Edi that would work with my timing
Within 15 days have I got more chance of TK putting me on a BA flight from LHR to Edi.
There is no LH or *Alliance flights to Edi that would work with my timing
Sep 7, 2020, 6:39 pm
#8
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You could contact another office as well. It doesn't need to be the London office.
Sep 8, 2020, 1:24 am
#9
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But as others have mentioned, a sales office can help you out. If you are near one, you might be able to drop by and sort it out in person.
Sep 8, 2020, 3:19 am
#10
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I will give them a call to see what they say. I am near to Edi airport but unfortunately that office is closed due to Covid.
It's more on the principle, I can get changed to Manchester but then need to fork out another £25 for a train back up... Where it was Turkish who cancelled my initial flight and a flight in 5 days is time is no good to man nor beast!
It's more on the principle, I can get changed to Manchester but then need to fork out another £25 for a train back up... Where it was Turkish who cancelled my initial flight and a flight in 5 days is time is no good to man nor beast!
Sep 8, 2020, 5:07 am
#11
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It wouldn't really matter if you have been notified outside of the 14-day period where EC261 obligations change. You can't just ignore airline emails until you are within 14 days...
But as others have mentioned, a sales office can help you out. If you are near one, you might be able to drop by and sort it out in person.
But as others have mentioned, a sales office can help you out. If you are near one, you might be able to drop by and sort it out in person.
And, yes, you are correct that stopping by at a sales office in person is the best way to figure out issues rather than calling the contact center multiple times and emailing sales offices continuously.
Sep 8, 2020, 6:48 am
#12
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Even if EC 261/2004 did apply, you have been notified outside the 14 day window.
At this point, ask yourself whether heading to a sales office in person is going to exceed the cost of the train ticket in terms of driving and your time.
At this point, ask yourself whether heading to a sales office in person is going to exceed the cost of the train ticket in terms of driving and your time.
Sep 8, 2020, 7:07 am
#13
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The Edinburgh sales officd is closed unfortunately. I'm going to leave till tomorrow, if get an email reply from the London office or from the Customer service form I filled in online amazing. If not I will change my final flight to Manchester and get a train back up to Edinburgh
Sep 8, 2020, 8:59 am
#15
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I didn't see any indication where the OP mentioned that he has been notified outside the 14-day window.