FlyerTalk Forums - View Single Post - Flight cancelled, Reroute options
Thread: Flight cancelled, Reroute options
View Single Post
Old Sep 8, 2020 | 5:07 am
  #11  
ISTFlyer
FlyerTalk Evangelist
 
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Originally Posted by craigthemif
It wouldn't really matter if you have been notified outside of the 14-day period where EC261 obligations change. You can't just ignore airline emails until you are within 14 days...

But as others have mentioned, a sales office can help you out. If you are near one, you might be able to drop by and sort it out in person.
I guess IST-EDI is affected so EC261/2004 does not apply but Turkish SHGM regulations do.
And, yes, you are correct that stopping by at a sales office in person is the best way to figure out issues rather than calling the contact center multiple times and emailing sales offices continuously.
ISTFlyer is offline  
Reply