TK availability on *A partners
Jun 18, 2019, 8:13 pm
#16
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
As for SQ, I can only surmise that this is a conscious decision based on where they have decided to locate Turkey for award chart purposes...
Jun 18, 2019, 8:31 pm
#17
Original Poster
Join Date: Oct 2011
Posts: 3,838
DPS-IST-EU
Aug 11, 2019, 9:56 am
#18
Join Date: Aug 2017
Programs: FLYINGBLUE Gold QRPC Gold OMAN SINDBAD Gold
Posts: 408
LM just didn't update TK destination to DPS
Aug 17, 2019, 8:17 am
#19
Join Date: Jul 2005
Posts: 796
Does anyone know the relationship of TK/SK? I am trying to book an SK SFO-CPH which I see on UA and AC, but after 2 calls to the TK call center they can't see it.
I can accept if its not available through TK, but what makes me uneasy is that the 2 different agents had quite different search results...which makes me think they are not very well trained at accessing *A inventory and I would hate to miss out just because they didn't know how to search properly...
Any advice? Call a third time and if not ok, just give up?!
I can accept if its not available through TK, but what makes me uneasy is that the 2 different agents had quite different search results...which makes me think they are not very well trained at accessing *A inventory and I would hate to miss out just because they didn't know how to search properly...
Any advice? Call a third time and if not ok, just give up?!
Aug 17, 2019, 12:09 pm
#20
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Aug 17, 2019, 5:03 pm
#21
Join Date: Jul 2005
Posts: 796
I guess it is being blocked on TK's side?
Aug 18, 2019, 1:35 am
#22
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
that seems to the advice everyone is giving, but my local office is closed on the weekend and by now I have made 3 calls to the 1-800 number and even when I give them the specific flight number and date, they don't even see the flight in the system, as if the flight doesn't exist.
I guess it is being blocked on TK's side?
I guess it is being blocked on TK's side?
As I've mentioned earlier to other members in this thread or at the "Everything about booking *A awards" thread the TK hotline is operated by a third party company and it doesn't make difference if you call the 1-800 number, the UK number or the Turkish number. All calls are being pooled to the same place.
It may be blocked by on TK's side for hotline agents, especially for flights that have TK availability. Their main goal is that they don't want to pay SK, instead, they want you to take a long detour from IST instead.
Still my best advise is going in person to the sales office, as it always worked for me.
It may be blocked by on TK's side for hotline agents, especially for flights that have TK availability. Their main goal is that they don't want to pay SK, instead, they want you to take a long detour from IST instead.
Still my best advise is going in person to the sales office, as it always worked for me.
Aug 18, 2019, 2:51 am
#23
Join Date: Jul 2005
Posts: 796
As I've mentioned earlier to other members in this thread or at the "Everything about booking *A awards" thread the TK hotline is operated by a third party company and it doesn't make difference if you call the 1-800 number, the UK number or the Turkish number. All calls are being pooled to the same place.
It may be blocked by on TK's side for hotline agents, especially for flights that have TK availability. Their main goal is that they don't want to pay SK, instead, they want you to take a long detour from IST instead.
Still my best advise is going in person to the sales office, as it always worked for me.
It may be blocked by on TK's side for hotline agents, especially for flights that have TK availability. Their main goal is that they don't want to pay SK, instead, they want you to take a long detour from IST instead.
Still my best advise is going in person to the sales office, as it always worked for me.
will try to get to a ticket office, but not easy! I’m in Switzerland at the moment, Geneva airport ticket counter will do? Or do they have sub-contracted ground staff from a handling company who have even less idea how to book a partner award?!
just an observation: when I call the call center in the afternoon European time, the agents all have Russian accents and when I call at night, they sound Turkish...does TK have an English language call center in Russia?!
Aug 18, 2019, 2:58 am
#24
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
thanks for your advice!
will try to get to a ticket office, but not easy! I’m in Switzerland at the moment, Geneva airport ticket counter will do? Or do they have sub-contracted ground staff from a handling company who have even less idea how to book a partner award?!
just an observation: when I call the call center in the afternoon European time, the agents all have Russian accents and when I call at night, they sound Turkish...does TK have an English language call center in Russia?!
By the way, if I'm not wrong they have several contracted call center offices all around the world. They also have one in one of the Latin American countries as well.
I always call the Turkish version so I am not sure which call center is at duty which part of the day.
Aug 18, 2019, 7:02 am
#25
Join Date: Jul 2005
Posts: 796
I'm not sure about the GVA Airport office whether if they would have sub-contracted employees or actual TK ones. It depends on the airport if they have sub-contracted employees or not. City offices always have TK employees.
By the way, if I'm not wrong they have several contracted call center offices all around the world. They also have one in one of the Latin American countries as well.
I always call the Turkish version so I am not sure which call center is at duty which part of the day.
By the way, if I'm not wrong they have several contracted call center offices all around the world. They also have one in one of the Latin American countries as well.
I always call the Turkish version so I am not sure which call center is at duty which part of the day.