Incorrect mileage accrual on LO domestic

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Nov 22, 2018, 9:17 am

jan0809

Original Poster

Join Date: Dec 2012

Posts: 22

Incorrect mileage accrual on LO domestic

Greetings!

Recently I took 4 domestic flights with Polish Lot (LO), using my TK Gold card. All of them got wrong mileage, way below the minima advertised on TK website:
https://www.turkishairlines.com/en-p...nes/index.html

For the respective classes (attached is my RT between WAW and POZ), which are V and S, I should have received 250 and 500 miles, and not 88 and 132.

I have already inquired about this with TK "feedback" tool, but with no effect yet. I will report if I know more from them. In the meantime - can anyone advise what could be the reason for this?

Thanks in advance and regards! Jan

Nov 22, 2018, 9:23 am

Maux

Join Date: Nov 2018

Programs: TK*G

Posts: 172

I think the system update 2 days ago.
I can't see my flight table. Fortunately i see my miles...

Nov 22, 2018, 10:00 am

jan0809

Original Poster

Join Date: Dec 2012

Posts: 22

So it actualy is true that wathever they “improve”, they get it wrong..?

thanks!

awter submitting my post I can acutually see that it is a milage as per actual distance multiplied by respective accrual percentage (not taking into consideration minimum accrual rule). Hopefully they will fix it.

Nov 22, 2018, 11:12 am

gr8pirate

Join Date: Oct 2016

Location: LAX

Programs: TK M&S, LH MM, Global Entry, Hertz Gold, Sixt Platinum

Posts: 1,087

Quote:

Originally Posted by jan0809

So it actualy is true that wathever they “improve”, they get it wrong..?

One of my favorite German phrases is “kaputt reparieren” ~ to break something while attempting to fix it.

I’m sure they will eventually get it sorted.

Nov 23, 2018, 6:53 am

TPJ

Join Date: Jun 2008

Programs: TK*G (E+), IHG Plat Ambassador

Posts: 7,884

Weird - I flew KRK-WAW the other day and miles were credited correctly. Please report back, if you manager to push them to fix it.

Nov 23, 2018, 9:03 pm

grahamsue

Join Date: May 2015

Posts: 24

I have tried to claim missing miles flown in c class and getting the message that miles cannot be earned in this class. If not in this class then it will be difficult to earn any miles. Another great update achievement by Turkish Airlines
Have just discovered it is working on mobile app

Last edited by grahamsue; Nov 23, 2018 at 9:26 pm

Nov 25, 2018, 5:17 pm

SFOTraveler1984

Join Date: May 2016

Location: SFO, DUS

Programs: BA Gold (OW Emer), TK ELPL (*G), Hilton Gold, Marriott Gold, IHG Gold

Posts: 528

I have the same issue with flights on Air Canada. Three out of four flights have accrued far too little miles.
I flew in business (booking class P) which should accrue 150% miles with 750 miles minimum.
My highlight is the trip from YVR to SFO which accrued 12 (!) miles

I sent an email to TK now... will report back what happens...

Nov 26, 2018, 5:18 am

jan0809

Original Poster

Join Date: Dec 2012

Posts: 22

so this is their response....

Nov 26, 2018, 11:15 am

axxoo25

Join Date: Jun 2018

Programs: TK Elite

Posts: 246

Quote:

Originally Posted by jan0809

so this is their response....

None sense.

They sent you the mileage-page of TK instead of LO.

Write them again.

Nov 26, 2018, 11:19 am

#10

shuly

Join Date: May 2000

Location: HFA

Posts: 1,712

In my experience, working with my local CTO proved much better than the (international) call center. Especially if you have status, I would suggest that you call your nearest TK ticket office.

Shuly