Oct 7, 2019, 9:35 pm
Last edit by: ISTFlyer
Welcome to the relevant thread of retrieving lost items at IST after leaving Istanbul.
Before you post, it's strongly advised that you read the WIKI.
A reminder before you start posting:
- FlyerTalk has no responsibility if your item is stolen, damaged by the member, seized by the customs, lost during shipment, etc...
- The member has no responsibility if the item is lost, damaged, stolen, seized by customs.
- If you realize that the member who helps is a fraud, unfortunately, you would not have anything to do if your item is stolen or you have paid shipment fees to him/her. In these cases FlyerTalk and the member helping has no responsibility.
- Not all members from Turkey has the requirement to help someone, please do not PM someone until you have confirmation from him/her at this thread.
If you agree to the statements above, start reading step 1.
Step 1: Identifying if your item is found
Before you post, please e-mail or call the relevant department;
If you dropped your item in;
- Onboard a TK flight ( Domestic ) - E-mail [email protected]
- Onboard a TK flight ( International ) - E-mail [email protected]
- At the airport ( landside, domestic airside, domestic and international baggage claim hall ) - Fill out the form here
- At the airport ( international departures and transit hall, before passport control at the arrivals level ) - You need to contact Turkish Customs
Check the color of your situation and post details about your case here including the color of your situation.
When you find someone willing to help proceed to step 2
Step 2: Follow the relevant paths for the cases ( Person who needs help )
Orange Path
1- After finding someone who will to help, please PM or e-mail him/her and provide your report number ( something like BE-2019-XXXXX ) to that person and request his/her full name.
2- Then send an e-mail to the relevant e-mail address ( [email protected] ) with your passport photo page and one of the following ( boarding pass, e-ticket copy ) and write a petition letter then you approve that the member who will help pick up your item. Include the full name of the member picking up your item in your petition. Forward the answer from the relevant department to the member who will help.
3- Provide the member, your full address ( if you want it shipped ) or arrange a pickup point. If you decide your item to be shipped be aware that the member might request you to pay the shipment and customs fee ( when applicable ) so discuss how would you pay the member.
Blue Path
1- After finding someone who will to help, please PM or e-mail him/her and provide your lost and found reference number to that person and request his/her full name.
2- Then reply to the e-mail you received with your passport photo page and write that you approve that someone else would pick up your item. Include the full name of the member picking up in your e-mail. Forward the answer from the relevant department to the member who will help.
3- Provide the member, your full address ( if you want it shipped ) or arrange a pickup point. If you decide your item to be shipped be aware that the member might request you to pay the shipment and customs fee ( when applicable ) so discuss how would you pay the member.
2- Then reply to the e-mail you received with your passport photo page and write that you approve that someone else would pick up your item. Include the full name of the member picking up in your e-mail. Forward the answer from the relevant department to the member who will help.
3- Provide the member, your full address ( if you want it shipped ) or arrange a pickup point. If you decide your item to be shipped be aware that the member might request you to pay the shipment and customs fee ( when applicable ) so discuss how would you pay the member.
Red Path
No one would like to deal with customs so mostly you would need to figure it on your own. If you find a member that would be happy to help, PM him/her.
Step 2: Follow the relevant paths for the cases ( Person who will help )
Orange Path
( If you decide to pick up the item after arriving from a flight, skip steps 5 to 8, instead read step 7p ).
1- Be sure to have the member's report number and provide him/her your full name so he/she could include in his/her petition.
2- Wait for the e-mail that the member would forward to you. Don't go to the airport before you have written confirmation that you have the right to pick up his/her item.
3- Don't go pick up the item before you both agree with shipping/pickup information. Exchange payment information ( IBAN, Swift, PayPal, Venmo, etc... ) if you would request money for the shipment.
4- Inform the member the cost of shipping [estimate] ( if you want the money of shipment ) and wait for the member to send the money. Then go to the airport
5- When you enter the Istanbul Airport terminal, go to the arrivals level and proceed to the relevant (Domestic/International) Information desk. Call the lost&found department from the phone over there. Someone would come to buzz you inside the baggage claim hall.
6- When entering the baggage claim hall, the police would ask for your ID ( ID, driver's license, passport ) and hold it until you leave the hall. Before you hand your ID to the police, the ground staff would take a picture of it and send it to the lost&found desk for verification.
7- When you arrive at the lost&found desk, provide the reference number to the employee, pick the item, and sign the documents. Then an agent would escort you out the hall, do not leave the hall by yourself if you are picking an item from the international lost&found office.
7p- ( If you arrive as a passenger ) When you arrive at the lost&found desk at the baggage claim hall, provide the reference number to the employee, present your ID, pick the item, and sign the documents.
8- Reclaim your ID from the police.
9- If the member has agreed his/her item to sent by UPS, proceed to the departures level and hand his/her item to UPS, pay the relevant amount of shipping and take the receipt. Provide the tracking number to the member. If you or the member prefers his/her item to be sent by local post ( PTT ) or another shipping company, or you would meet in person, you may leave the airport
10- If the member prefers shipping his/her item to sent by local post ( PTT ) or another shipping company, send the item and provide the tracking number to the member.
11- Refund the remaining money to the member if your shipping costs were lower than what he/she sent to you.
You have successfully helped someone.
Blue Path
1- Be sure to have the member's reference number and provide him/her your full name so he/she send your name to the relevant department.
2- Wait for the e-mail that the member would forward to you. Don't go to the airport before you have written confirmation that you have the right to pick up his/her item.
3- Don't go pick up the item before you both agree with shipping/pickup information. Exchange payment information ( IBAN, Swift, PayPal, Venmo, etc... ) if you would request money for the shipment.
4- Inform the member the cost of shipping [estimate] ( if you want the money of shipment ) and wait for the member to send the money. Then go to the airport
5- When you enter the Istanbul Airport terminal, go to the departures and proceed to lost&found office which is near check-in island R&S.
2- Wait for the e-mail that the member would forward to you. Don't go to the airport before you have written confirmation that you have the right to pick up his/her item.
3- Don't go pick up the item before you both agree with shipping/pickup information. Exchange payment information ( IBAN, Swift, PayPal, Venmo, etc... ) if you would request money for the shipment.
4- Inform the member the cost of shipping [estimate] ( if you want the money of shipment ) and wait for the member to send the money. Then go to the airport
5- When you enter the Istanbul Airport terminal, go to the departures and proceed to lost&found office which is near check-in island R&S.
6- Tell the representative that you are picking up the member's item. Present your ID ( ID, driver's license, passport ) in order to pick-up your item.
7- After picking up the item, If the member has agreed his/her item to sent by UPS, proceed to the other end of the departures level and hand his/her item to UPS, pay the relevant amount of shipping and take the receipt. Provide the tracking number to the member. If you or the member prefers his/her item to be sent by local post ( PTT ) or another shipping company, or you would meet in person, you may leave the airport
8- If the member prefers shipping his/her item to sent by local post ( PTT ) or another shipping company, send the item and provide the tracking number to the member.
9- Refund the remaining money to the member if your shipping costs were lower than what he/she sent to you.
You have successfully helped someone.
7- After picking up the item, If the member has agreed his/her item to sent by UPS, proceed to the other end of the departures level and hand his/her item to UPS, pay the relevant amount of shipping and take the receipt. Provide the tracking number to the member. If you or the member prefers his/her item to be sent by local post ( PTT ) or another shipping company, or you would meet in person, you may leave the airport
8- If the member prefers shipping his/her item to sent by local post ( PTT ) or another shipping company, send the item and provide the tracking number to the member.
9- Refund the remaining money to the member if your shipping costs were lower than what he/she sent to you.
You have successfully helped someone.
How To Retrieve Lost Item at IST Turkish Airlines Domestic Terminal After Leaving Tur
Mar 24, 2019, 6:51 pm
#46
Join Date: Apr 2000
Location: IST, TR
Programs: TK*G EP
Posts: 487
Dear Rozy,
Even though I've never met you before, I write this in a hope of.....
....
If you can help this situation, I can wait, I'm extraordinarily patient.
Thanks for reading this. I hope to hear from you.
@rozy
Even though I've never met you before, I write this in a hope of.....
....
If you can help this situation, I can wait, I'm extraordinarily patient.
Thanks for reading this. I hope to hear from you.
@rozy
I may be able to help.
[email protected]
Apr 10, 2019, 7:01 am
#47
Join Date: Apr 2019
Posts: 2
Ms. Rosy is Savior.
I tried to write down here for asking help to Ms.Rozy without an expectation. because this article was posted few month ago.
But Ms.Rozy got my message, and she helped me. Despite It wasn't easy to get lost item from Lost&found office at IST, She did her best.
and finally I got tracking number of shipping.
It's an incredible, How I met her!! I'm very Lucky. Ms.Rozy is Savior, Thank you for all your help Ms Rozy. I really can't thank her enough!!!!!!!
Apr 10, 2019, 7:22 am
#48
Join Date: Apr 2019
Posts: 2
Actually, I tried to write down for asking help to Ms.Rozy without an expectation, because this article was posted about an year ago.
BUT! She got my message, and She was willing to help me. Despite It wasn't easy to get my Item from lost&found office at IST, She did her best for it.
Finally, I got tracking number of shipping from her today. How Incredible!! How I met her! I'm very Lucky.
Thank you Ms.Rozy. I can't stop to say Thank you.I really can't thank her enough!!!
BUT! She got my message, and She was willing to help me. Despite It wasn't easy to get my Item from lost&found office at IST, She did her best for it.
Finally, I got tracking number of shipping from her today. How Incredible!! How I met her! I'm very Lucky.
Thank you Ms.Rozy. I can't stop to say Thank you.I really can't thank her enough!!!
Apr 10, 2019, 2:40 pm
#49
Join Date: Apr 2000
Location: IST, TR
Programs: TK*G EP
Posts: 487
Actually, I tried to write down for asking help to Ms.Rozy without an expectation, because this article was posted about an year ago.
BUT! She got my message, and She was willing to help me. Despite It wasn't easy to get my Item from lost&found office at IST, She did her best for it.
Finally, I got tracking number of shipping from her today. How Incredible!! How I met her! I'm very Lucky.
Thank you Ms.Rozy. I can't stop to say Thank you.I really can't thank her enough!!!
BUT! She got my message, and She was willing to help me. Despite It wasn't easy to get my Item from lost&found office at IST, She did her best for it.
Finally, I got tracking number of shipping from her today. How Incredible!! How I met her! I'm very Lucky.
Thank you Ms.Rozy. I can't stop to say Thank you.I really can't thank her enough!!!
Apr 18, 2019, 10:09 am
#50
Join Date: Apr 2019
Posts: 2
Hello @rozy.
@rozy.
@rozy
I was travelling to IST airport on 4/17/19. From IAD United sates to IST and 4 hour layover then departed from there at 8:40 pm to go to Lahore Pakistan. I used Turkish Airline and lost my I phone 6 black case on charge at the Terminal A8 Turkish airline. I was sending email to the old airport and got a hold of new airport lost and found. I am told that since I am a international passenger my lost item is not available in the IFA lost and found office instead it can be in customs. What do I do? Can you please help me. I will pay for shipping. I live in United states. I have very precious baby pictures of my son in there for 4 years.
Please help.
Zaryab
@rozy.
@rozy
I was travelling to IST airport on 4/17/19. From IAD United sates to IST and 4 hour layover then departed from there at 8:40 pm to go to Lahore Pakistan. I used Turkish Airline and lost my I phone 6 black case on charge at the Terminal A8 Turkish airline. I was sending email to the old airport and got a hold of new airport lost and found. I am told that since I am a international passenger my lost item is not available in the IFA lost and found office instead it can be in customs. What do I do? Can you please help me. I will pay for shipping. I live in United states. I have very precious baby pictures of my son in there for 4 years.
Please help.
Zaryab
Apr 18, 2019, 11:09 am
#51
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Hello @rozy.
@rozy.
@rozy
I was travelling to IST airport on 4/17/19. From IAD United sates to IST and 4 hour layover then departed from there at 8:40 pm to go to Lahore Pakistan. I used Turkish Airline and lost my I phone 6 black case on charge at the Terminal A8 Turkish airline. I was sending email to the old airport and got a hold of new airport lost and found. I am told that since I am a international passenger my lost item is not available in the IFA lost and found office instead it can be in customs. What do I do? Can you please help me. I will pay for shipping. I live in United states. I have very precious baby pictures of my son in there for 4 years.
Please help.
Zaryab
@rozy.
@rozy
I was travelling to IST airport on 4/17/19. From IAD United sates to IST and 4 hour layover then departed from there at 8:40 pm to go to Lahore Pakistan. I used Turkish Airline and lost my I phone 6 black case on charge at the Terminal A8 Turkish airline. I was sending email to the old airport and got a hold of new airport lost and found. I am told that since I am a international passenger my lost item is not available in the IFA lost and found office instead it can be in customs. What do I do? Can you please help me. I will pay for shipping. I live in United states. I have very precious baby pictures of my son in there for 4 years.
Please help.
Zaryab
In addition does Find my iPhone show the location of your phone?
Apr 18, 2019, 11:13 am
#52
Join Date: Apr 2019
Posts: 2
Thank you for writinf back. Customs no one is answering. I keep calling. I have sent you an email as well on your yahoo account. Let me lknow if you received that and we can communicate via there and I can provide more information whatever u need.
Zaryab
Zaryab
Apr 18, 2019, 11:24 am
#53
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Last edited by ISTFlyer; Jul 24, 2019 at 11:05 pm
Apr 18, 2019, 4:24 pm
#54
Join Date: Apr 2000
Location: IST, TR
Programs: TK*G EP
Posts: 487
Hello @rozy.
@rozy.
@rozy
I was travelling to IST airport on 4/17/19. From IAD United sates to IST and 4 hour layover then departed from there at 8:40 pm to go to Lahore Pakistan. I used Turkish Airline and lost my I phone 6 black case on charge at the Terminal A8 Turkish airline. I was sending email to the old airport and got a hold of new airport lost and found. I am told that since I am a international passenger my lost item is not available in the IFA lost and found office instead it can be in customs. What do I do? Can you please help me. I will pay for shipping. I live in United states. I have very precious baby pictures of my son in there for 4 years.
Please help.
Zaryab
@rozy.
@rozy
I was travelling to IST airport on 4/17/19. From IAD United sates to IST and 4 hour layover then departed from there at 8:40 pm to go to Lahore Pakistan. I used Turkish Airline and lost my I phone 6 black case on charge at the Terminal A8 Turkish airline. I was sending email to the old airport and got a hold of new airport lost and found. I am told that since I am a international passenger my lost item is not available in the IFA lost and found office instead it can be in customs. What do I do? Can you please help me. I will pay for shipping. I live in United states. I have very precious baby pictures of my son in there for 4 years.
Please help.
Zaryab
May 23, 2019, 2:34 pm
#55
Join Date: May 2019
Posts: 3
May 23, 2019, 5:02 pm
#56
Join Date: Apr 2000
Location: IST, TR
Programs: TK*G EP
Posts: 487
I will fly IST-FCO on Saturday. I can **try** to pick it up and **try** to post from Guernsey or some other port of my cruise. If I cannot post from the any port, I can post from Istanbul after Jun 7th. Please let me know till Saturday morning.
Last edited by rozy; May 23, 2019 at 5:44 pm
May 23, 2019, 5:10 pm
#57
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
I am out of town for a bit. Rozy would be more helpful in this case.
May 24, 2019, 3:57 pm
#58
Join Date: Apr 2000
Location: IST, TR
Programs: TK*G EP
Posts: 487
No reponse till now. I will be at the airport in eight hours time. Let me now if you want my help.