FlyerTalk Forums - How To Retrieve Lost Item at IST Turkish Airlines Domestic Terminal After Leaving Tur

Welcome to the relevant thread of retrieving lost items at IST after leaving Istanbul.

Before you post, it's strongly advised that you read the WIKI.

A reminder before you start posting:

- FlyerTalk has no responsibility if your item is stolen, damaged by the member, seized by the customs, lost during shipment, etc...

- The member has no responsibility if the item is lost, damaged, stolen, seized by customs.

- If you realize that the member who helps is a fraud, unfortunately, you would not have anything to do if your item is stolen or you have paid shipment fees to him/her. In these cases FlyerTalk and the member helping has no responsibility.

- Not all members from Turkey has the requirement to help someone, please do not PM someone until you have confirmation from him/her at this thread.

If you agree to the statements above, start reading step 1.

Step 1: Identifying if your item is found

Before you post, please e-mail or call the relevant department;

If you dropped your item in;

- Onboard a TK flight ( Domestic ) - E-mail [email protected]

- Onboard a TK flight ( International ) - E-mail [email protected]

- At the airport ( landside, domestic airside, domestic and international baggage claim hall ) - Fill out the form here

- At the airport ( international departures and transit hall, before passport control at the arrivals level ) - You need to contact Turkish Customs

Check the color of your situation and post details about your case here including the color of your situation.

When you find someone willing to help proceed to step 2

Step 2: Follow the relevant paths for the cases ( Person who needs help )

Orange Path

1- After finding someone who will to help, please PM or e-mail him/her and provide your report number ( something like BE-2019-XXXXX ) to that person and request his/her full name.

2- Then send an e-mail to the relevant e-mail address ( [email protected] ) with your passport photo page and one of the following ( boarding pass, e-ticket copy ) and write a petition letter then you approve that the member who will help pick up your item. Include the full name of the member picking up your item in your petition. Forward the answer from the relevant department to the member who will help.

3- Provide the member, your full address ( if you want it shipped ) or arrange a pickup point. If you decide your item to be shipped be aware that the member might request you to pay the shipment and customs fee ( when applicable ) so discuss how would you pay the member.

Blue Path

1- After finding someone who will to help, please PM or e-mail him/her and provide your lost and found reference number to that person and request his/her full name.
2- Then reply to the e-mail you received with your passport photo page and write that you approve that someone else would pick up your item. Include the full name of the member picking up in your e-mail. Forward the answer from the relevant department to the member who will help.
3- Provide the member, your full address ( if you want it shipped ) or arrange a pickup point. If you decide your item to be shipped be aware that the member might request you to pay the shipment and customs fee ( when applicable ) so discuss how would you pay the member.

Red Path

No one would like to deal with customs so mostly you would need to figure it on your own. If you find a member that would be happy to help, PM him/her.

Step 2: Follow the relevant paths for the cases ( Person who will help )

Orange Path

( If you decide to pick up the item after arriving from a flight, skip steps 5 to 8, instead read step 7p ).

1- Be sure to have the member's report number and provide him/her your full name so he/she could include in his/her petition.

2- Wait for the e-mail that the member would forward to you. Don't go to the airport before you have written confirmation that you have the right to pick up his/her item.

3- Don't go pick up the item before you both agree with shipping/pickup information. Exchange payment information ( IBAN, Swift, PayPal, Venmo, etc... ) if you would request money for the shipment.

4- Inform the member the cost of shipping [estimate] ( if you want the money of shipment ) and wait for the member to send the money. Then go to the airport

5- When you enter the Istanbul Airport terminal, go to the arrivals level and proceed to the relevant (Domestic/International) Information desk. Call the lost&found department from the phone over there. Someone would come to buzz you inside the baggage claim hall.

6- When entering the baggage claim hall, the police would ask for your ID ( ID, driver's license, passport ) and hold it until you leave the hall. Before you hand your ID to the police, the ground staff would take a picture of it and send it to the lost&found desk for verification.

7- When you arrive at the lost&found desk, provide the reference number to the employee, pick the item, and sign the documents. Then an agent would escort you out the hall, do not leave the hall by yourself if you are picking an item from the international lost&found office.

7p- ( If you arrive as a passenger ) When you arrive at the lost&found desk at the baggage claim hall, provide the reference number to the employee, present your ID, pick the item, and sign the documents.

8- Reclaim your ID from the police.

9- If the member has agreed his/her item to sent by UPS, proceed to the departures level and hand his/her item to UPS, pay the relevant amount of shipping and take the receipt. Provide the tracking number to the member. If you or the member prefers his/her item to be sent by local post ( PTT ) or another shipping company, or you would meet in person, you may leave the airport

10- If the member prefers shipping his/her item to sent by local post ( PTT ) or another shipping company, send the item and provide the tracking number to the member.

11- Refund the remaining money to the member if your shipping costs were lower than what he/she sent to you.

You have successfully helped someone.

Blue Path

1- Be sure to have the member's reference number and provide him/her your full name so he/she send your name to the relevant department.
2- Wait for the e-mail that the member would forward to you. Don't go to the airport before you have written confirmation that you have the right to pick up his/her item.
3- Don't go pick up the item before you both agree with shipping/pickup information. Exchange payment information ( IBAN, Swift, PayPal, Venmo, etc... ) if you would request money for the shipment.
4- Inform the member the cost of shipping [estimate] ( if you want the money of shipment ) and wait for the member to send the money. Then go to the airport
5- When you enter the Istanbul Airport terminal, go to the departures and proceed to lost&found office which is near check-in island R&S.

6- Tell the representative that you are picking up the member's item. Present your ID ( ID, driver's license, passport ) in order to pick-up your item.
7- After picking up the item, If the member has agreed his/her item to sent by UPS, proceed to the other end of the departures level and hand his/her item to UPS, pay the relevant amount of shipping and take the receipt. Provide the tracking number to the member. If you or the member prefers his/her item to be sent by local post ( PTT ) or another shipping company, or you would meet in person, you may leave the airport
8- If the member prefers shipping his/her item to sent by local post ( PTT ) or another shipping company, send the item and provide the tracking number to the member.
9- Refund the remaining money to the member if your shipping costs were lower than what he/she sent to you.

You have successfully helped someone.