Impossible to sign up for Smiles account.
Feb 1, 2019, 9:13 am
#18
Join Date: May 2016
Location: SFO, DUS
Programs: BA Gold (OW Emer), TK ELPL (*G), Hilton Gold, Marriott Gold, IHG Gold
Posts: 528
Try to sign up with the nearest town that is listed and contact them afterwards via the feedback form and ask them to amend the address.
Feb 26, 2019, 12:30 pm
#23
Join Date: Oct 2018
Location: United Kingdom
Posts: 427
What a completely ridiculous signing up process.
Town is a mandatory field yet the drop down doesn't list the choices in alphabetical order, nor can you apparently type out the name of your town as it jumps each time you press a letter, so I have to scroll manually through the list of millions of UK towns until I find mine.
Password creation is just a load of bollox as it isn't clear that it's numbers only (and even then you can't have more than 3 consecutive in a row, or the same numeral used 3 times or more).
All the while, Google Chrome is trying to suggest alpha-numeric passwords just to confuse things further.
What a bloody headache this turned out to be.
Town is a mandatory field yet the drop down doesn't list the choices in alphabetical order, nor can you apparently type out the name of your town as it jumps each time you press a letter, so I have to scroll manually through the list of millions of UK towns until I find mine.
Password creation is just a load of bollox as it isn't clear that it's numbers only (and even then you can't have more than 3 consecutive in a row, or the same numeral used 3 times or more).
All the while, Google Chrome is trying to suggest alpha-numeric passwords just to confuse things further.
What a bloody headache this turned out to be.
Feb 26, 2019, 1:32 pm
#24
Join Date: Mar 2014
Posts: 8
What a completely ridiculous signing up process.
Town is a mandatory field yet the drop down doesn't list the choices in alphabetical order, nor can you apparently type out the name of your town as it jumps each time you press a letter, so I have to scroll manually through the list of millions of UK towns until I find mine.
Password creation is just a load of bollox as it isn't clear that it's numbers only (and even then you can't have more than 3 consecutive in a row, or the same numeral used 3 times or more).
All the while, Google Chrome is trying to suggest alpha-numeric passwords just to confuse things further.
What a bloody headache this turned out to be.
Town is a mandatory field yet the drop down doesn't list the choices in alphabetical order, nor can you apparently type out the name of your town as it jumps each time you press a letter, so I have to scroll manually through the list of millions of UK towns until I find mine.
Password creation is just a load of bollox as it isn't clear that it's numbers only (and even then you can't have more than 3 consecutive in a row, or the same numeral used 3 times or more).
All the while, Google Chrome is trying to suggest alpha-numeric passwords just to confuse things further.
What a bloody headache this turned out to be.
Feb 26, 2019, 2:01 pm
#25
Join Date: Oct 2018
Location: United Kingdom
Posts: 427
Yeah I did in the end after loads of faffing around.
And that wasn't even the end of the troubles: seems when you are trying to find unclaimed travel, the stupid interface is case sensitive when entering the fare class. It's literally one bloody letter and it has to be in the right case.
And then there's the nonsense with a ticket number rather than a booking reference needed. Doesn't help that the ticket number has a space after the first 3 characters on my email confirmation (from Turkish Airlines).
I honestly want to have some serious words with the utter cretin that designed their stupid website.
By the way, I had that error message earlier - the one in your screenshot. It seems it happened to me because I hadn't entered my town. I had to spend at least a full minute scrolling through the dropdown list to find my town.
Designed by idiots.
And that wasn't even the end of the troubles: seems when you are trying to find unclaimed travel, the stupid interface is case sensitive when entering the fare class. It's literally one bloody letter and it has to be in the right case.
And then there's the nonsense with a ticket number rather than a booking reference needed. Doesn't help that the ticket number has a space after the first 3 characters on my email confirmation (from Turkish Airlines).
I honestly want to have some serious words with the utter cretin that designed their stupid website.
By the way, I had that error message earlier - the one in your screenshot. It seems it happened to me because I hadn't entered my town. I had to spend at least a full minute scrolling through the dropdown list to find my town.
Designed by idiots.
Feb 26, 2019, 8:40 pm
#26
Join Date: Mar 2014
Posts: 8
Yeah I did in the end after loads of faffing around.
And that wasn't even the end of the troubles: seems when you are trying to find unclaimed travel, the stupid interface is case sensitive when entering the fare class. It's literally one bloody letter and it has to be in the right case.
And then there's the nonsense with a ticket number rather than a booking reference needed. Doesn't help that the ticket number has a space after the first 3 characters on my email confirmation (from Turkish Airlines).
I honestly want to have some serious words with the utter cretin that designed their stupid website.
By the way, I had that error message earlier - the one in your screenshot. It seems it happened to me because I hadn't entered my town. I had to spend at least a full minute scrolling through the dropdown list to find my town.
Designed by idiots.
And that wasn't even the end of the troubles: seems when you are trying to find unclaimed travel, the stupid interface is case sensitive when entering the fare class. It's literally one bloody letter and it has to be in the right case.
And then there's the nonsense with a ticket number rather than a booking reference needed. Doesn't help that the ticket number has a space after the first 3 characters on my email confirmation (from Turkish Airlines).
I honestly want to have some serious words with the utter cretin that designed their stupid website.
By the way, I had that error message earlier - the one in your screenshot. It seems it happened to me because I hadn't entered my town. I had to spend at least a full minute scrolling through the dropdown list to find my town.
Designed by idiots.
Last edited by seysearles; Feb 26, 2019 at 9:01 pm
Jun 9, 2019, 5:23 pm
#27
Join Date: Jun 2019
Programs: Miles&Smiles
Posts: 1
Same happens to me Impossible to Log in
I complete 100% registration on. Smiles&Miles. Appears to be I am a member if I want to register again because I never received a member number or mail from them. So.....how do I get to them?
Pleaseeeeeeeeeeeeeeeeeeeeeee send me aa mail or my member number
I tried to login with my mail, and with my phone but nothing works!
Pleaseeeeeeeeeeeeeeeeeeeeeee send me aa mail or my member number
I tried to login with my mail, and with my phone but nothing works!
Last edited by Florencia Julieta; Jun 9, 2019 at 5:31 pm
Jun 11, 2019, 1:39 am
#28
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,600
I complete 100% registration on. Smiles&Miles. Appears to be I am a member if I want to register again because I never received a member number or mail from them. So.....how do I get to them?
Pleaseeeeeeeeeeeeeeeeeeeeeee send me aa mail or my member number
I tried to login with my mail, and with my phone but nothing works!
Pleaseeeeeeeeeeeeeeeeeeeeeee send me aa mail or my member number
I tried to login with my mail, and with my phone but nothing works!
Jun 11, 2019, 8:03 am
#29
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
I complete 100% registration on. Smiles&Miles. Appears to be I am a member if I want to register again because I never received a member number or mail from them. So.....how do I get to them?
Pleaseeeeeeeeeeeeeeeeeeeeeee send me aa mail or my member number
I tried to login with my mail, and with my phone but nothing works!
Pleaseeeeeeeeeeeeeeeeeeeeeee send me aa mail or my member number
I tried to login with my mail, and with my phone but nothing works!
This is not an official resource for Turkish Airlines so probably no one would be able to view your account here.
However, try clicking "I have forgotten my password" which would reset the password of your account and you would be able to create a new password and login to your account.
Jun 17, 2019, 11:11 am
#30
Join Date: Aug 2017
Programs: FLYINGBLUE Gold QRPC Gold OMAN SINDBAD Gold
Posts: 408
I m currently trying to create a Miles and Smiles account, what a headache !!
You cannot type your city, nowhere is written that password must be numerical only!!
Turkish Airlines seems to have a very bad IT ability
You cannot type your city, nowhere is written that password must be numerical only!!
Turkish Airlines seems to have a very bad IT ability