Impossible to sign up for Smiles account.
Nov 12, 2017, 5:37 am
#1
Original Poster
Join Date: Sep 2014
Posts: 134
Impossible to sign up for Smiles account.
Upon trying to register, and having entered 90% of the information required, the password field won't accept keystrokes. It seems to scroll up to the City and Area fields, still highlighted in red. The only selection in the Area field is "Other". What am I doing wrong? Typing in a password is non-responsive (ie. no *'s show nor the password entered).
Thanks for any help!!
Thanks for any help!!
Nov 12, 2017, 6:08 am
#2
Join Date: Sep 2017
Programs: TK E+, RJ S, AZ E
Posts: 1,869
Upon trying to register, and having entered 90% of the information required, the password field won't accept keystrokes. It seems to scroll up to the City and Area fields, still highlighted in red. The only selection in the Area field is "Other". What am I doing wrong? Typing in a password is non-responsive (ie. no *'s show nor the password entered).
Thanks for any help!!
Thanks for any help!!
Nov 12, 2017, 6:15 am
#3
Original Poster
Join Date: Sep 2014
Posts: 134
Nov 12, 2017, 6:17 am
#4
Original Poster
Join Date: Sep 2014
Posts: 134
Well, of course that link doesn't work because its a pop-up to enter information. Using this base site:
https://p.turkishairlines.com/en-es/...SAAEgIjo_D_BwE
https://p.turkishairlines.com/en-es/...SAAEgIjo_D_BwE
Nov 12, 2017, 6:17 am
#5
Original Poster
Join Date: Sep 2014
Posts: 134
Nov 12, 2017, 6:20 am
#6
Original Poster
Join Date: Sep 2014
Posts: 134
Same issue with EN-US
https://p.turkishairlines.com/en-us/miles-and-smiles/
https://p.turkishairlines.com/en-us/miles-and-smiles/
Nov 12, 2017, 6:43 am
#7
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,033
Try the old version of the TK website.
You can also gift 500 miles to someone if you let them refer you. Send me a PM if interested.
You can also gift 500 miles to someone if you let them refer you. Send me a PM if interested.
Nov 12, 2017, 6:43 am
#8
Join Date: Sep 2017
Programs: TK E+, RJ S, AZ E
Posts: 1,869
Same issue with EN-US
https://p.turkishairlines.com/en-us/miles-and-smiles/
https://p.turkishairlines.com/en-us/miles-and-smiles/
Nov 14, 2017, 9:57 am
#9
Join Date: Jul 2013
Location: JNB
Programs: Flying Blue, Miles and Smiles, Hhonors, ICHotels
Posts: 1,307
Also spent a few weeks trying to update my password. As mentioned earlier, the new website is functioning, but not perfect.
On the upside though, once my password was reset and I could access my account, I managed to redeem miles for a (very expensive), ticket.
So, keep plugging away.
On the upside though, once my password was reset and I could access my account, I managed to redeem miles for a (very expensive), ticket.
So, keep plugging away.
Jun 13, 2018, 11:37 am
#12
Join Date: Aug 2009
Posts: 1,088
I finally figured that out myself, but that's an insane policy. You can have far more variations using alpha/numberic passwords that just numeric. And they should clearly say that the PassWORD cannot use any letters, only numbers.
The whole website is like it's in a third world country. Oh... wait....
Try to sign in to check your flight or maybe change your seat. You can't use you're Confirmation number. You have to use your Ticket Number. Who makes a note of their ticket number when they make a reservation. I had to go back through a few months of emails to find the original UA receipt. Was actually surprised that the TK site accepted a UA ticket number.
The site is certainlly not very intuitive or user friendly.
The whole website is like it's in a third world country. Oh... wait....
Try to sign in to check your flight or maybe change your seat. You can't use you're Confirmation number. You have to use your Ticket Number. Who makes a note of their ticket number when they make a reservation. I had to go back through a few months of emails to find the original UA receipt. Was actually surprised that the TK site accepted a UA ticket number.
The site is certainlly not very intuitive or user friendly.
Jun 30, 2018, 12:50 pm
#13
Join Date: Jul 2010
Posts: 1,223
I finally figured that out myself, but that's an insane policy. You can have far more variations using alpha/numberic passwords that just numeric. And they should clearly say that the PassWORD cannot use any letters, only numbers.
The whole website is like it's in a third world country. Oh... wait....
Try to sign in to check your flight or maybe change your seat. You can't use you're Confirmation number. You have to use your Ticket Number. Who makes a note of their ticket number when they make a reservation. I had to go back through a few months of emails to find the original UA receipt. Was actually surprised that the TK site accepted a UA ticket number.
The site is certainlly not very intuitive or user friendly.
The whole website is like it's in a third world country. Oh... wait....
Try to sign in to check your flight or maybe change your seat. You can't use you're Confirmation number. You have to use your Ticket Number. Who makes a note of their ticket number when they make a reservation. I had to go back through a few months of emails to find the original UA receipt. Was actually surprised that the TK site accepted a UA ticket number.
The site is certainlly not very intuitive or user friendly.
What a terrible policy
Jul 2, 2018, 10:26 am
#14
Join Date: Jan 2017
Posts: 790
Jul 2, 2018, 10:27 am
#15
Join Date: Jul 2018
Posts: 6
I can't even login...
Whenever I try to login to my account it says that I'm actually already logged in and all I need to do is to refresh the page to see my member area.
Still I refresh the page and I'm not logged in at all.
Tried to clear my cache and cookies, tried different browsers, nothing.
I guess there's something wrong with my account itself, some database entry that got corrupted or something.
Tried to contact Turkish Airlines support on Facebook and through their official form and nothing, not even a reply.
Is anyone having the same problem?
Still I refresh the page and I'm not logged in at all.
Tried to clear my cache and cookies, tried different browsers, nothing.
I guess there's something wrong with my account itself, some database entry that got corrupted or something.
Tried to contact Turkish Airlines support on Facebook and through their official form and nothing, not even a reply.
Is anyone having the same problem?