travels007

I went to the TK airport ticket office yesterday and paid $25 to get ticket reissued for Feb 2023. Got a new ticket number and flight was showing up in my Turkish airlines app. I check again today and now both the Turkish airlines and United Airlines apps show 3 flights on my itinerary! There is one flight for Sept 2022 and two flights for the same day in Feb 2023. Who should I be talking to now? Turkish or United and what should I ask them? This is becoming such a mess.

Confirmation number hasn’t changed

gogooo

Well done You dont need to call anyone you are set for your Feb 2023 dates Try removing and then adding the trip on your apps.

SK AAR

I agree. Give it some time/to let the dust settle. Did you try to look up the itinerary on the TK web?

Confirmation No. should be the same/ is not suppose to change. What matters is the ticket No. Try to enter the ticket No. on Saudi webpage to see the segments in the ticket. SAUDIA | Book Flights | Hotels | Holidays Packages

pwd847

I looked up exact UA flight numbers and transferred 15000 miles to my account before calling the TK 800 number. Explained I wanted to book an award flight for 2 people both one ways. The phone agent took about 15 minutes to come back and tell me that TK doesn't operate flights on IND-SAN route, and that there are other airlines that do, but she can't book those airlines. I asked if me giving her exact flight numbers would help and she said no. She told me to call a ticket office. I did and the recording that played said to call the TK 800 number to book tickets with miles....

I was given a 312 number to call for the Chicago ticket office. Is this who I should be calling?

pwd847

I called all of the US based ticketing offices and none of them answered...

I'm on call #4 to the 800 number.

northinsouth

I have had better luck emailing them in the US.

pwd847

Which email address and exactly which ticket center does that address go to?

What information do I include?
Name
DOB
Date
Flight numbers?

But then I suppose I'd be concerned about them charging me 15000 points instead of 7500 because there is a layover and I have exactly 15000 points in my account.

travels007

I ended up going back to the airport again to talk to the sales office at TK. It was the same agent who reissued the ticket so it was easier to explain. She ended up cancelling the extra flights in the TK system but the United airlines website still showed 3 flights. I went over to the United Airlines check in desk and they deleted the Sept 2022 date but was not able to do anything for the duplicate Feb 2023 date because it was too far out. They suggested to wait and see. After waiting about a day, both United and TK apps show one flight in Feb 2023 finally. I also checked my ticket number on the Saudia website and it shows one flight in Feb 2023.

The only thing off now is that when I request a receipt from United Airlines, it still shows two Feb 2023 dates but this is just a receipt, so it should be ok right?

gogooo

UA has nothing to do with the ticket. Just relax and enjoy the flight

PeaSouper

Around the end of 2021, to use up some expiring Miles and Smiles points, I booked a reward ticket on Air Canada. Flight was in May 2022. At the time, all good, I had an AC PNR as well as the TK one, all the flights showed up as expected on both sites.

About a week before the trip, I had to pull the plug on it, so rather than lose the miles, I rescheduled to the earliest available award dates I could find on the same route, which was October 2022. I called up TK, they changed the dates for me, told me there would be a $25 USD fee for it. I had to pay that fee a day later on a different phone call, but the payment went through and I got an email confirming the change and it showed the new dates that I was meant to travel.

The first sign that something was wrong was emails from Air Canada to check in for my original flights in May. Viewing the booking at AC using their PNR still showed the original May dates. But I had a look on TK's site and it showed the October dates, so I figured something just hadn't synced up.

Yesterday I opened the itinerary on AC and it shows the May flights as having been flown. I opened the itinerary on TK and it doesn't show any segments at all. I rang up TK and they told me that the segments for October had been deleted, and that I now have an "open itinerary". As far as I knew I had done everything correctly, paid my $25, so what happened? The guy from TK said to file some feedback and they could get this fixed for me, but I've had a look at available award seats on AC and they aren't there for the dates I want to fly anymore, so I'm doubtful that TK will be able to get this sorted out.

pwd847

Email worked. Thanks!

But in the meantime the flight I wanted changed to nonsaver. Oh well.

The paperwork they have you fill out is pretty difficult to understand.

PeaSouper

Following up on my own saga a couple of posts ago, Turkish Airlines are claiming that my flights on Air Canada have been cancelled. However, they haven't been, as I can still book them for cash today.

milypan

Booked a *A award on UA for my in-laws departing tomorrow (Sep 13), and they can't fly it. I've tried canceling or changing over the phone 8-10 times with TK, with no luck. Unfortunately I haven't had time to go to the airport ticket office to change it.

Does it make any sense to call UA and tell them we will no show? I don't know if there's any way to preserve the value until after Sep 13 so that I have time to go change or redeposit the ticket.

SK AAR

You can rebook or cancel the TK award even after travel date. No-show is no issue for TK.

milypan

Thanks! I did notice in their T&Cs that the mileage redeposit fee for a *A award no-show is no different than the standard *A award redeposit fee, but nice to hear that confirmed.