Miles for canceled flight?
Jul 26, 2014, 11:49 pm
#1
Original Poster
Join Date: May 2000
Location: HFA
Posts: 1,712
Miles for canceled flight?
Hi,
I was booked on a TK flight that was canceled; they re-booked me on another airline. Am I still entitled to miles for my original itinerary? If I am, what would be the best way to request them? My experience with leaving messages on their on-line customer service form is not great.
Thanks a lot,
Shuly
I was booked on a TK flight that was canceled; they re-booked me on another airline. Am I still entitled to miles for my original itinerary? If I am, what would be the best way to request them? My experience with leaving messages on their on-line customer service form is not great.
Thanks a lot,
Shuly
Jul 27, 2014, 12:59 am
#2
Original Poster
Join Date: May 2000
Location: HFA
Posts: 1,712
Answering my own question: I went to my Miles and Smiles account and chose "claim missing miles" (under "Mile"). Entered the details of my two canceled flights, and the miles were immediately credited to my account! Unbelievable.
I must say I have boarding cards for these two segments; I don't know whether this would have worked had the flights been canceled a few days earlier. But it seems that if one is checked in for a flight that is subsequently canceled, one can claim the miles immediately.
Shuly
I must say I have boarding cards for these two segments; I don't know whether this would have worked had the flights been canceled a few days earlier. But it seems that if one is checked in for a flight that is subsequently canceled, one can claim the miles immediately.
Shuly
Jul 27, 2014, 7:19 pm
#3
Join Date: Aug 2000
Location: ZRH / YUL
Programs: UA, TK, Starwood > Marriott, Hilton, Accor
Posts: 7,295
That's impressive and good to know. While most FFPs will credit miles for cases of involuntary reroutes (i.e. flight gets cancelled and they put you on another airline), in most programs I have had such cases with it takes a lot of documentation and sweat to get the miles.
Good to see that TK is quick & simple for once.
Good to see that TK is quick & simple for once.
Aug 2, 2014, 3:27 am
#6
Original Poster
Join Date: May 2000
Location: HFA
Posts: 1,712
Shuly
Aug 24, 2014, 2:33 am
#7
Original Poster
Join Date: May 2000
Location: HFA
Posts: 1,712
Update
Update: The miles were deducted from my account. There was no notice, of course. I'm now trying to get a person to look into it, but finding a person at Miles and Smiles Customer Service is not an easy task...
Shuly
Shuly
Answering my own question: I went to my Miles and Smiles account and chose "claim missing miles" (under "Mile"). Entered the details of my two canceled flights, and the miles were immediately credited to my account! Unbelievable.
I must say I have boarding cards for these two segments; I don't know whether this would have worked had the flights been canceled a few days earlier. But it seems that if one is checked in for a flight that is subsequently canceled, one can claim the miles immediately.
Shuly
I must say I have boarding cards for these two segments; I don't know whether this would have worked had the flights been canceled a few days earlier. But it seems that if one is checked in for a flight that is subsequently canceled, one can claim the miles immediately.
Shuly
Aug 24, 2014, 11:47 pm
#8
Join Date: Jan 2003
Location: HEL
Programs: *G, used to be with TK but left due to their corruption and political ties
Posts: 4,406
Please let me know if you manage to solve it, I need to solve mine as well.
Last edited by Gnopps; Aug 24, 2014 at 11:54 pm
Aug 26, 2014, 3:40 am
#9
Original Poster
Join Date: May 2000
Location: HFA
Posts: 1,712
Problem solved
All in all, a very satisfactory (if not straight-forward) solution.
Shuly
Feb 21, 2015, 7:41 am
#10
Join Date: Aug 2000
Location: ZRH / YUL
Programs: UA, TK, Starwood > Marriott, Hilton, Accor
Posts: 7,295
Due to the snow-induced meltdown in IST on 18/FEB, I am now in the same situation as the OP. The one cancelled flight in question is the one making me Elite+, so I am quite keen on these miles.
The automated retro-claim form did not work for me, so I used the online contact form to request mileage credit. I've attached 1) boarding pass for cancelled flight 2) screen shot of cancellation 3) original ticket.
Will see how it goes...
The automated retro-claim form did not work for me, so I used the online contact form to request mileage credit. I've attached 1) boarding pass for cancelled flight 2) screen shot of cancellation 3) original ticket.
Will see how it goes...
Mar 10, 2015, 6:00 am
#11
Join Date: Aug 2000
Location: ZRH / YUL
Programs: UA, TK, Starwood > Marriott, Hilton, Accor
Posts: 7,295
So, 2 1/2 weeks after submitting a request for my cancelled flight, I got the following response from TK:
. 
Not happy with this attitude - I will now definitely demand a refund for the unused coupon.
According to Miles&Smiles program rules if the flight is not flown, it is not possible to claim your miles.
Not happy with this attitude - I will now definitely demand a refund for the unused coupon.