Candlelight dinner high above the clouds : new Do&Co concept
Nov 25, 2013, 1:52 am
#32
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,905
I was unimpressed with this meal service IST-IAD. It was incredibly complex with long waits between table setup and service and between courses. While the food was fine, if not spectacular, the drinks service was abominable, because they were spending so much time and effort to get the food out, the drinks were ignored. If you wanted another glass, or to change drinks, you had to ask. Flight attendants would remove glasses without offering a refill. Without significant proactivity on the part of the passenger, it was easily possible that you would eat your main course with no glass on your table at all. Some of this may be training, but I think a lot of it is time. On other European airlines, there was a drinks service with each course, without question.
Nov 25, 2013, 11:17 am
#33
Join Date: May 2004
Programs: BA blue, LH Senator, KQ (FB) gold
Posts: 8,215
Nov 27, 2013, 7:03 pm
#36
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
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I was unimpressed with this meal service IST-IAD. It was incredibly complex with long waits between table setup and service and between courses. While the food was fine, if not spectacular, the drinks service was abominable, because they were spending so much time and effort to get the food out, the drinks were ignored. If you wanted another glass, or to change drinks, you had to ask. Flight attendants would remove glasses without offering a refill. Without significant proactivity on the part of the passenger, it was easily possible that you would eat your main course with no glass on your table at all. Some of this may be training, but I think a lot of it is time. On other European airlines, there was a drinks service with each course, without question.
Is this new service pattern just for late-night flights or for all flights? Do they still have the appetizer cart or will the appetizer be pre-plated now?
On a side note, has anyone noticed how DO & CO almost never changes the menu items. The appetizers havent changed in the past 3-4 years. Many of the entree items are just repeatedly cycled through. I understand meals being cycled for a year or two, but with such a high catering service...do they not come up with new dishes...ever?
Nov 28, 2013, 4:29 am
#37
FlyerTalk Evangelist
Original Poster
Join Date: May 2006
Location: TUN
Programs: TK E+
Posts: 11,230
Standard practice with TK...I have never been offered a refill unless I request it.
Is this new service pattern just for late-night flights or for all flights? Do they still have the appetizer cart or will the appetizer be pre-plated now?
On a side note, has anyone noticed how DO & CO almost never changes the menu items. The appetizers havent changed in the past 3-4 years. Many of the entree items are just repeatedly cycled through. I understand meals being cycled for a year or two, but with such a high catering service...do they not come up with new dishes...ever?
Is this new service pattern just for late-night flights or for all flights? Do they still have the appetizer cart or will the appetizer be pre-plated now?
On a side note, has anyone noticed how DO & CO almost never changes the menu items. The appetizers havent changed in the past 3-4 years. Many of the entree items are just repeatedly cycled through. I understand meals being cycled for a year or two, but with such a high catering service...do they not come up with new dishes...ever?
Nov 28, 2013, 5:16 am
#38
Suspended
Join Date: Dec 2006
Location: 10 months VLC, 2 months everywhere else
Programs: *A
Posts: 3,770
I was unimpressed with this meal service IST-IAD. It was incredibly complex with long waits between table setup and service and between courses. While the food was fine, if not spectacular, the drinks service was abominable, because they were spending so much time and effort to get the food out, the drinks were ignored. If you wanted another glass, or to change drinks, you had to ask. Flight attendants would remove glasses without offering a refill. Without significant proactivity on the part of the passenger, it was easily possible that you would eat your main course with no glass on your table at all. Some of this may be training, but I think a lot of it is time. On other European airlines, there was a drinks service with each course, without question.
The only people that are apparently impressed with this "candlelight" gimmick are certain bloggers and my 6 year old daughter.
Nov 30, 2013, 4:10 pm
#39
Suspended
Join Date: Apr 2013
Posts: 704
Same here. My last four legs with TK had terrible service. Messed up my requests 6 times out of the 8 meals were served. The breakfast menu we carefully filled in and never got our smoothies until we asked for them, etc...
The only people that are apparently impressed with this "candlelight" gimmick are certain bloggers and my 6 year old daughter.
The only people that are apparently impressed with this "candlelight" gimmick are certain bloggers and my 6 year old daughter.
Dec 1, 2013, 9:51 am
#40
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,983
I always ask for smoothies for breakfast and never receive them. Training with TK is very poor, which is sad for such an impressive lounge and seating product (on some aircraft).
