Crediting miles
May 26, 2010, 9:20 am
#1
Original Poster
Join Date: Jul 2009
Posts: 11
Crediting miles
I am desparately trying to get TA to credit a couple of Star A flights to my Miles & Smiles. I have submitted all the required information and ticket stubbs (originals posted), as requested.
I have followed up with countless telephone calls & emails. I have now resorted to the airline with whom I have flown to email confirmation of boarding, to TA.
I realised by joining TA frequent flyer program, I may have to push and prod them to get things done, but I had no idea it would be to this level.
Is this a similar experience to all of you.... or am I missing a trick to get these flights credited to my account?
Thanks for your help!
I have followed up with countless telephone calls & emails. I have now resorted to the airline with whom I have flown to email confirmation of boarding, to TA.
I realised by joining TA frequent flyer program, I may have to push and prod them to get things done, but I had no idea it would be to this level.
Is this a similar experience to all of you.... or am I missing a trick to get these flights credited to my account?
Thanks for your help!
May 27, 2010, 6:56 am
#2
Original Poster
Join Date: Jul 2009
Posts: 11
I wondered if this situation exists becasue I am yet to fly TA, and they are not happy to credit me the Star A flights, and afraid I am joining M&Smiles due to lenient status possibilities?
Are there ANY fully English speaking staff at Miles & Smiles?
PLEASE someone with a similar experience or solution advise me. PLEASE !
Are there ANY fully English speaking staff at Miles & Smiles?
PLEASE someone with a similar experience or solution advise me. PLEASE !
May 27, 2010, 11:21 am
#3
Join Date: Jul 2006
Location: SIN
Programs: TK, SQ, TG, NW, PCR, MR, SPG
Posts: 571
You might have given the wrong membership number, how does it reflect on your boarding pass and PNR? Is it:
TK123456789 (correct)
or
TKTK123456789 (wrong)
Jun 22, 2010, 3:51 am
#6
Original Poster
Join Date: Jul 2009
Posts: 11
Thanks to the replies to date.
And so my saga continues...
With regards to having my TK membership number printed on my boarding pass, this is not present on the ticket stubbs. Is this an issue?
Please excuse my ignorance, but what is a PNR?
Is it worth me trying to escalate the issue to some Senior Management level?
I have never been rude to any staff member, when calling etc... so doubt my name has been black marked!
I think I am almost done trying with TK. I am prepared to try and push one more time, if anyone has any ideas.... PLEASE !!!!
Thanks again.
Yours in desparation!
Chris
And so my saga continues...
With regards to having my TK membership number printed on my boarding pass, this is not present on the ticket stubbs. Is this an issue?
Please excuse my ignorance, but what is a PNR?
Is it worth me trying to escalate the issue to some Senior Management level?
I have never been rude to any staff member, when calling etc... so doubt my name has been black marked!
I think I am almost done trying with TK. I am prepared to try and push one more time, if anyone has any ideas.... PLEASE !!!!
Thanks again.
Yours in desparation!
Chris
Jun 22, 2010, 4:14 am
#7
Join Date: Jan 2010
Posts: 926
There is usually a remark on the bottom of the boarding pass that indicates your FF programme (TK Q etc.).
I had a similar situation once with an SQ flight. I called their local office and they helped me out.
The only thing that comes to my mind, assuming that you have the copies of the originals, is to contact the airline you have flown and your local TK office. Plus may be a fax of the copies together with a letter explaining your situation to M&S in IST. Good luck
I had a similar situation once with an SQ flight. I called their local office and they helped me out.
The only thing that comes to my mind, assuming that you have the copies of the originals, is to contact the airline you have flown and your local TK office. Plus may be a fax of the copies together with a letter explaining your situation to M&S in IST. Good luck
Jun 29, 2010, 6:55 am
#8
Original Poster
Join Date: Jul 2009
Posts: 11
Hallalujah................. Thought I should update to let you know that I have FINALLY seen my Miles credited to my account. Was really going to give up the battle and conceed!
After many months of calling and emailing... they finally have done it!
After many months of calling and emailing... they finally have done it!