Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Jul 6, 2013, 6:41 am
#7216
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
The guys at the CBP are quite tough these days with nexus members:
http://www.cbp.gov/xp/cgov/newsroom/...6282013_11.xml
http://www.cbp.gov/xp/cgov/newsroom/...6282013_11.xml
Jul 6, 2013, 9:22 am
#7217
Join Date: Jul 2010
Location: WAS
Programs: UA Silver, Marriott Titanium, Nexus, GE
Posts: 2,123
Keep your Canadian pot in Canada and your American pot in America. I have no issues with people smoking pot at all, but it is quite stupid to drive it across borders.
Jul 6, 2013, 9:25 am
#7218
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,659
Jul 6, 2013, 10:36 am
#7219
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
This guy tried to smuggle drugs across the border. I'm worried today because I'm bringing a large quantity of Smarties down south (you can't buy them there!!!), and I'm sure I'll have to answer some question with a "yes" on the GE machine.
Jul 6, 2013, 11:02 am
#7220
Join Date: Jul 2013
Location: USA & Canada
Posts: 6
Since US and Canada share information, the cancellation letter is probably on its way if my GE is flagged. My NEXUS will just be a matter of time.
Jul 6, 2013, 11:32 am
#7221
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
Yeah, I'm not sure how this is CPB being tough with NEXUS members.
This guy tried to smuggle drugs across the border. I'm worried today because I'm bringing a large quantity of Smarties down south (you can't buy them there!!!), and I'm sure I'll have to answer some question with a "yes" on the GE machine.
This guy tried to smuggle drugs across the border. I'm worried today because I'm bringing a large quantity of Smarties down south (you can't buy them there!!!), and I'm sure I'll have to answer some question with a "yes" on the GE machine.
Jul 6, 2013, 12:29 pm
#7222
Join Date: Jan 2013
Location: YVR
Posts: 243
Yeah, I'm not sure how this is CPB being tough with NEXUS members.
This guy tried to smuggle drugs across the border. I'm worried today because I'm bringing a large quantity of Smarties down south (you can't buy them there!!!), and I'm sure I'll have to answer some question with a "yes" on the GE machine.
This guy tried to smuggle drugs across the border. I'm worried today because I'm bringing a large quantity of Smarties down south (you can't buy them there!!!), and I'm sure I'll have to answer some question with a "yes" on the GE machine.
Jul 6, 2013, 2:40 pm
#7223
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
I ended up answering "no". I read it very carefully, and unless you consider it a "dairy product" (I'm pretty sure they mean milk, cheese, etc.), then it doesn't qualify. They want to know if you picked up food from a farm, not if you bought candy at a store.
Jul 6, 2013, 2:45 pm
#7224
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
Oh that's right - I had granola bars (nuts and seeds).
Jul 6, 2013, 2:50 pm
#7225
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
So I tried to use my NEXUS card in a GE machine in YUL. It didn't work. So I tried my passport. It also didn't work.
However, I was able to type in my name and birthdate, and that worked.
I was looking forward to testing my NEXUS card in the GE machine
However, I was able to type in my name and birthdate, and that worked.
I was looking forward to testing my NEXUS card in the GE machine
Jul 6, 2013, 2:56 pm
#7226
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
You might yet get to do it if you fly to YVR or YYZ (again) to kill time getting to SFO (although it is apparently closed for the foreseeable).
http://www.flyertalk.com/forum/asian...crash-sfo.html
http://www.flyertalk.com/forum/asian...crash-sfo.html
Jul 7, 2013, 2:25 am
#7227
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,659
Jul 7, 2013, 7:18 am
#7228
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
Jul 7, 2013, 8:59 am
#7229
Join Date: Oct 2006
Location: YYZ/DLC
Programs: AP, HHonours Diamond
Posts: 3,722
Just wondering what the recent process is regarding passport renewals and NEXUS:
Just had passport renewed and immediately updated the pertinent data on GOES but do I still need to pop in to the nexus office? Would one visit take care of both US and Canada side? And finally, do I still need to get the CBP sticker?
Many thanks for the help.
Just had passport renewed and immediately updated the pertinent data on GOES but do I still need to pop in to the nexus office? Would one visit take care of both US and Canada side? And finally, do I still need to get the CBP sticker?
Many thanks for the help.
Jul 7, 2013, 9:26 am
#7230
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
No experience here, but upthread it was reported multiple times that the CBP sticker is no more.
Also my impression is that GOES updates the US system but may not inform the Canadian side. Suggest stop in NEXUS office on next time through.
Also my impression is that GOES updates the US system but may not inform the Canadian side. Suggest stop in NEXUS office on next time through.