Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Dec 24, 2008, 4:02 pm
#616
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Interesting....guess I got given bad information from YYZ office. Hopefully I'll get mine when I return home after New Year's.
Just curious, do you have to activate the cards on GOES before you can use them?
Just curious, do you have to activate the cards on GOES before you can use them?
Dec 29, 2008, 7:31 am
#617
Join Date: Jul 2005
Location: MSP
Programs: SPG Gold;NWA gold;Hyatt Plat
Posts: 1,458
Dec 29, 2008, 8:16 am
#618
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Has anyone received their new NEXUS card? Some time during the summer, I (and others here) received a letter asking me to confirm/update contact information so a new version of the NEXUS card could be sent to us. Thus far I have yet to receive this card, though I have seen it illustrated on the NEXUS web site. I did my request through the online link provided in the letter and assume everything worked fine. While I plan to contact NEXUS on Monday, I was just curious to know if these cards have actually gone out?
Received my new card this morning delivered to my house by Express Post Service.
Also came with a sleeve and a note that says:
Keep the card in its protective sleeve at all times unless you are presenting at the border. This will help prevent the RFID chip from being read by an unauthorized reader.
Dec 29, 2008, 6:18 pm
#619
Join Date: Jan 2005
Location: Toronto, NYC, somewhere on planet Earth
Programs: UA 1K, AA ExPlat, Hyatt Diamond, SPG Plat, Marriott Gold
Posts: 8,289
On another note, got another Random referral at YYZ. I think I am batting 0.375 for RR at YYZ since I got the card!
Dec 29, 2008, 6:29 pm
#620
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
It looks very different. Same photo as on last card, but it's grey/blue (similar to latest Ontario driver's licenses) and has a holograph of a plane, car and boat on it, that you can only see when you tilt your head sideways.
Dec 30, 2008, 6:30 am
#621
Join Date: Dec 2002
Location: YYZ at this time
Programs: ACMM / Altitude S100K / HH Diamond
Posts: 6,285
Dec 30, 2008, 10:37 am
#622
Join Date: May 2006
Location: Burlington, Ontario, Canada
Programs: Aeroplan, BA Blue, Flying Blue
Posts: 97
Originally Posted by neuron
Does it physically look different, or is it just increased security (RFID).
Dec 30, 2008, 12:15 pm
#623
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Dec 30, 2008, 12:30 pm
#624
Join Date: Oct 2003
Location: YYZ
Posts: 1,629
The Mail Lady told us what was inside and said everybody has been getting their new Nexus cards over the past couple of days.
Note: The cards are not valid until activated (on-line) and need to be done within 30 days of receipt.
Dec 30, 2008, 12:34 pm
#625
Join Date: Oct 2003
Location: YYZ
Posts: 1,629
You have to activate them on the GOES homepage. You don't actually have to sign into (or even be registered for) GOES. Rather there's a link on the bottom right of the page that takes you to a page where you enter the PASS ID and Security Code from the back of the card. A few seconds later, your new card is activated.
"Card Activation is currently unavailable. Please check back later to activate your card."
So, don't destroy your old card until you've activated your new one
Dec 30, 2008, 12:35 pm
#626
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Just curious, has anyone who lives in the US gotten them yet? Just wondering how they're delivered there (Express Mail, Priority Mail, etc.)I'm up here visitig my parents in Canada, so don't know if mine has come in yet. And for the record, both my parents and sister haven't gotten their new cards yet. I imagine they're printing and then sending them in batches, but wonder how they are prioritized.
Dec 30, 2008, 3:31 pm
#627
Join Date: Sep 2005
Posts: 709
Just curious, has anyone who lives in the US gotten them yet? Just wondering how they're delivered there (Express Mail, Priority Mail, etc.)I'm up here visitig my parents in Canada, so don't know if mine has come in yet. And for the record, both my parents and sister haven't gotten their new cards yet. I imagine they're printing and then sending them in batches, but wonder how they are prioritized.
Dec 30, 2008, 4:19 pm
#628
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
Still haven't received mine. Completed the GOES online application on August 8th. I also called the number on the letter I received back in July to enquire and the message box was full. Maybe tomorrow?
Dec 30, 2008, 5:26 pm
#629
Join Date: Jan 2005
Location: Toronto, NYC, somewhere on planet Earth
Programs: UA 1K, AA ExPlat, Hyatt Diamond, SPG Plat, Marriott Gold
Posts: 8,289
Just curious, has anyone who lives in the US gotten them yet? Just wondering how they're delivered there (Express Mail, Priority Mail, etc.)I'm up here visitig my parents in Canada, so don't know if mine has come in yet. And for the record, both my parents and sister haven't gotten their new cards yet. I imagine they're printing and then sending them in batches, but wonder how they are prioritized.
If its alphabetical, mine will prob arrive in March!
Dec 30, 2008, 5:46 pm
#630
Join Date: Dec 2004
Location: HKG
Programs: AC*SE, CX DM, HH DM, Marriott PLT, SPG PLT, PC PL
Posts: 933
Gap in employment history?
Before I call them and ask, does anyone know what to do with a gap in employment history? GOES won't let me complete my Nexus application with a gap in employment (or address).
Thanks,
Greywolf
Thanks,
Greywolf