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Originally Posted by slariz
(Post 34482829)
My two children interviewed on Saturday, but still have not been approved on the website - in fact, it doesn't even have a check next to "Have interview, and wait for approval" step, and still lets me reschedule the interview even though the time has passed and we actually did the interview.
The CBP officer said we should get approved within 24-48 hours, but it has now been 5 days. I tried calling the Dulles enrollment center but it just goes to voicemail. Any ideas? Keep waiting? Stop by in person? Was hoping to get approved before a trip next week. Need Help with Global Entry, NEXUS, SENTRI, or FAST? ... Get Help On-line Send us an email through our support portal at https://help.cbp.gov/s/questions?language=en_US. To ensure a faster response, please be sure to select "Trusted Traveler Programs" as your primary topic and then the subtopic that most closely describes your question. ... |
Originally Posted by slariz
(Post 34482829)
My two children interviewed on Saturday, but still have not been approved on the website - in fact, it doesn't even have a check next to "Have interview, and wait for approval" step, and still lets me reschedule the interview even though the time has passed and we actually did the interview.
The CBP officer said we should get approved within 24-48 hours, but it has now been 5 days. I tried calling the Dulles enrollment center but it just goes to voicemail. Any ideas? Keep waiting? Stop by in person? Was hoping to get approved before a trip next week. |
Hi,
I had Global Entry for the last 10 years. Since it was set to expire the end of the year, I had applied for renewal and got the conditional approval. On my recent return from the Dominican Republic, I did Enrollment on Arrival i@ IAD about 10 days back. I have not received an email or an update on the TTP dashboard. Is this normal? Is there anything I can do to find out the reason for the delay? My wife did an EoA in April @ EWR. There was an email the next day to confirm that it has been approved. Thanks |
Just an update. I did send an email thru the TTP Dashboard. It took CBP a couple of days to respond. Right after that I received an email indicating change of status and received the approval.
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Originally Posted by washingtonian_2017
(Post 34591456)
Just an update. I did send an email thru the TTP Dashboard. It took CBP a couple of days to respond. Right after that I received an email indicating change of status and received the approval.
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YVR Enrollment center closed
Hi there,
I did enrollment on arrival at YVR late October. Officer said it would take about 2-3 business days for approval. It’s been more than a week now and I checked my application and still says “conditionally approved”. I called their enrollment office but unfortunately the office is closed indefinitely. I called SFO enrollment office and they said they can’t do anything about it since I did my interview at YVR. Can’t tell if my application really still processing or officer just didn’t press ‘approved’? Feeling stuck :( I have an international trip coming up in 2 weeks and would have really loved to get my approval by then. |
Datapoint from the Global Entry Procedures and Timelines of Applications and Renewals for UK Citizens thread:
Originally Posted by ifearn0thing
(Post 34736085)
New application data point: Arrived into ORD at ~13:00 a few weeks back (13th October) and after proceeding with immigration, asked where I needed to go for EoA. Once cleared, you immediately turn left after the booth and walk straight and it won't be too long before you see a small sign indicating is where you queue. I had six people in front of me with two officers conducting the interviews and it took roughly 40 minutes to get seen before an officer called me up - straightforward enough, asked a few questions, took my picture and asked for my passport. By the time she'd said I was good to go and turned to leave, the queue was about 15-20 people long; this seems to be one of the busiest periods of arrivals for the airport so would suggest being brisk off the plane if you arrive in the early afternoon and intend to do your interview here.
Unfortunately I was one of the unlucky ones and after two weeks, started attempting to chase up via phone. To save anyone else time in case you also need to chase up, you'll have the best luck phoning (312) 542-5700 (I did it something during the morning in CST), going for option 0 and then asking to be transferred to supervisor Coble. I was redirected and they asked for name, PASS ID. some verification questions to ensure it was me and a phone number to follow up on. I received an e-mail the next day saying that my application status had changed and I'd been approved. Phoning the number provided for O'Hare at here was fruitless and the one time I'd gotten an answer, she hung up after I asked if I could get any assistance regarding my interview. Perhaps it was the accent :D |
It's been two weeks since I did my Interview on arrival, and I still haven't heard anything back from them yet. Is this normal?
Applied: 10/17/22 CA: 10/22/2022 Interview (on arrival @ EWR): 12/26/2022 Final Approval: XXXXX |
just call the customer service number and see what is going on, it should not take this much time
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Originally Posted by EWAarghhh
(Post 34909246)
It's been two weeks since I did my Interview on arrival, and I still haven't heard anything back from them yet. Is this normal?
Applied: 10/17/22 CA: 10/22/2022 Interview (on arrival @ EWR): 12/26/2022 Final Approval: XXXXX
Originally Posted by ssingh67
(Post 34915499)
just call the customer service number and see what is going on, it should not take this much time
Updates, so instead of calling the 1800, I went to the interview on arrival line @ SFO this past Saturday. The super friendly agent said I already did the interview, and he had no idea why I wasn't approved yet. However, he can't approve my request, instead he said he would email the EWR agent about it. Then this monday morning I received an email saying there was an update on my case, and viola it is now approved! |
Global entry approval after interview?
My wife and child got their approvals within a few hours after their interviews. I’ve had several days since my interview and haven’t heard back yet. The officer said I was good and would hear back within 24hrs via email. What do I do to follow up? Thanks!
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Welcome to FlyerTalk patelg13 !
I merged your post into the relevant thread; please take a look at the older messages for advice. TWA884 Travel Safety/Security co-moderator |
Interview 2 months ago
Interviewed in ATL on my way back from Mexico on 8/13.
Followed up 8/27 and was told check back in a month if no news. Sent email follow ups 10/11 and 10/26. Nothing. Still showing conditionally approved and no record of interview online though they acknowledged my interview by email. How can I fix this? |
Originally Posted by oftintheworld
(Post 35697574)
Interviewed in ATL on my way back from Mexico on 8/13.
Followed up 8/27 and was told check back in a month if no news. Sent email follow ups 10/11 and 10/26. Nothing. Still showing conditionally approved and no record of interview online though they acknowledged my interview by email. How can I fix this? I had the same issue where I did mines at IAD and was approved immediately when I called in and said I did EoA. |
Arrived at DFW three days ago, did EOA for the kids ... or so I think. Their status still shows "conditionally approved." How long should I be patient before I start firing off emails and/or calling the DFW enrollment center?
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