How many Global Entry machines weren't working today?
Jun 2, 2016, 11:53 am
#1
Original Poster
Join Date: Dec 2015
Location: Raleigh, NC
Programs: AA EXP
Posts: 219
Broken GE Kiosks at JFK T8 [title updated as the number is fluid]
Amazing. Just landed at T8 and headed to the global entry kiosks. There were eight of them, five of them broken.
When will CBP get their act together. This is inexcusable.
When will CBP get their act together. This is inexcusable.
Jun 2, 2016, 8:16 pm
#5
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,902
Moderator's Note:
The Trusted Travelers forum is for information about and practical advice concerning programs such Global Entry, PreCheck and Nexus.
This is NOT the place for debating DHS/TSA/CBP politics and security policy. Please take those discussions to the Checkpoints and Borders Policy Debate forum.
Thank you,
TWA884
Co-moderator, Travel Safety/Security
This is NOT the place for debating DHS/TSA/CBP politics and security policy. Please take those discussions to the Checkpoints and Borders Policy Debate forum.
Thank you,
TWA884
Co-moderator, Travel Safety/Security
Jun 3, 2016, 12:45 pm
#6
Join Date: Jul 2014
Location: Loud, dark, warm, lots of ethernet cables, and in some rack space.
Programs: AA:EXP
Posts: 369
They're STILL broken? I was there around Monday (30 May) and they had the kiosks broken. I didn't think much of it to post because I arrived around 7:00 ish
Jun 5, 2016, 6:46 am
#7
Join Date: Jun 2005
Location: Tri-State Area
Posts: 4,728
OT but landed T1 last Thursday night and saw an entire row of GE kiosks, must have been 8-10.
The first 4 were occupied, #5 worked like a charm. Also special exit with officer inspecting the receipt .... quite efficient. Long line at customs but again special exit for GE. Total time from checking my passport into kiosk to the front door, about 3 minutes!
The first 4 were occupied, #5 worked like a charm. Also special exit with officer inspecting the receipt .... quite efficient. Long line at customs but again special exit for GE. Total time from checking my passport into kiosk to the front door, about 3 minutes!
Jun 10, 2016, 7:02 pm
#10
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
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Posts: 10,291
I cleared GE at T8 on Tues. June 7; I think only one terminal was not working.
A few months ago customs at T8 had a flood. Initially planes intended use T8 were being sent to other terminals, but with huge waits. Eventually T8 reopened, but only ONE GE terminal was working...big delays.
I find T8 to be poorly managed: (1)TSA departure slow, (2)CBP for arrivals not much better.
A few months ago customs at T8 had a flood. Initially planes intended use T8 were being sent to other terminals, but with huge waits. Eventually T8 reopened, but only ONE GE terminal was working...big delays.
I find T8 to be poorly managed: (1)TSA departure slow, (2)CBP for arrivals not much better.
Apr 17, 2017, 5:58 am
#12
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGLfL
Posts: 12,169
How many Global Entry machines weren't working today?
I've had two bad experiences in the past 10 days with many of the GE machines not working.
At Miami (D arrivals):
At LAX (Terminal 4)
In all cases I got through, but I wondered if this is becoming a nationwide problem?
At Miami (D arrivals):
At LAX (Terminal 4)
In all cases I got through, but I wondered if this is becoming a nationwide problem?
Apr 20, 2017, 3:06 am
#14
FlyerTalk Evangelist
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Location: San Antonio
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Posts: 27,241
Gone through LAX T5, T2 and TBIT CBP in last month. TBIT had two broken machines, but T5/T2 all working.
Apr 21, 2017, 3:53 pm
#15
Join Date: Dec 2005
Programs: DL GM, AA PLT.
Posts: 542
I had issues going through ATL today. Got to the questions about whether I was bringing tons of cash into the country etc, and the booth timed out. Tried again, same result. The screen kept saying 'system error,' and told me to go see someone at the booth. No receipt, big X on it or otherwise.
The CBP officer didnt know what had gone wrong. Meant I had to go find a customs form, which was more difficult than it sounds as immigration was a zoo.
Somewhat frustrating, as without a printed GE receipt (I'm non-US so don't get a GE card) I couldn't use the GE customs lane.
The CBP officer didnt know what had gone wrong. Meant I had to go find a customs form, which was more difficult than it sounds as immigration was a zoo.
Somewhat frustrating, as without a printed GE receipt (I'm non-US so don't get a GE card) I couldn't use the GE customs lane.