GOES Website Glitches and Technical Issues
Jan 2, 2017, 9:54 pm
#31
Join Date: May 2007
Posts: 189
Same for me, was going to login and update my new passport number. I can reset my password fine, but it won't let me login at all.
Jan 3, 2017, 5:53 am
#32
Join Date: Aug 2012
Posts: 3,526
Having this problem at the moment - tried multiple browsers, multiple resets, changed password, etc., and it still won't let me log in. Of course it's a federal holiday so there is no one to reach on the phone.
My GE is up for renewal this year so I was trying to determine if it will let me press the button on it yet but can't log in.
My GE is up for renewal this year so I was trying to determine if it will let me press the button on it yet but can't log in.
https://twitter.com/i/moments/816082137560383488
U.S. customs system crashes nationwide, leaving massive lines at airports
Jan 3, 2017, 7:17 am
#33
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Last edited by Duke787; Jan 3, 2017 at 7:54 am
Jan 13, 2017, 9:22 am
#34
Join Date: Nov 2016
Programs: AAdvantage
Posts: 15
GOES Website
Howdy,
So I'm pretty sure the GOES website is the worst on Earth. I've tried logging in via IE11 and Opera (really!) and have reset my password. I keep getting an error; sent an email to complain and the auto-response says wait 2-3 weeks (not days) and I get a busy signal on all 3 phone numbers.
Are there any other ways to try and login or get someone? I've looked and it seems like there isn't but wondering if anyone had discovered something better than "keep calling"...
So I'm pretty sure the GOES website is the worst on Earth. I've tried logging in via IE11 and Opera (really!) and have reset my password. I keep getting an error; sent an email to complain and the auto-response says wait 2-3 weeks (not days) and I get a busy signal on all 3 phone numbers.
Are there any other ways to try and login or get someone? I've looked and it seems like there isn't but wondering if anyone had discovered something better than "keep calling"...
Apr 30, 2017, 9:49 am
#35
Join Date: Mar 2017
Location: NYC
Programs: Aadvantage
Posts: 8
GOES not showing GE membership
I haven't logged into GOES once since getting approved for GE 4 years ago so I'm a little unsure about what is going on.
i recently renewed my passport and logged in to update the passport info. Well, my goes account appears to not show my GE membership (expires a year from now). The only thing I see is my approval letter from 4 years ago. Also, at the bottom is an asterisk that says something to the effect that not all information may be displayed at this time.
Anyone know what is going on?
I had my SO check there account and everything looks as I remember it. Is this something that will work itself out or do I need to call up the help desk to have them fix this?
i recently renewed my passport and logged in to update the passport info. Well, my goes account appears to not show my GE membership (expires a year from now). The only thing I see is my approval letter from 4 years ago. Also, at the bottom is an asterisk that says something to the effect that not all information may be displayed at this time.
Anyone know what is going on?
I had my SO check there account and everything looks as I remember it. Is this something that will work itself out or do I need to call up the help desk to have them fix this?
Apr 30, 2017, 10:11 am
#36
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,634
Clear your browser cache and delete the cookies, and try again.
Apr 30, 2017, 10:36 am
#37
Join Date: Apr 2016
Posts: 40
I haven't logged into GOES once since getting approved for GE 4 years ago so I'm a little unsure about what is going on.
i recently renewed my passport and logged in to update the passport info. Well, my goes account appears to not show my GE membership (expires a year from now). The only thing I see is my approval letter from 4 years ago. Also, at the bottom is an asterisk that says something to the effect that not all information may be displayed at this time.
Anyone know what is going on?
I had my SO check there account and everything looks as I remember it. Is this something that will work itself out or do I need to call up the help desk to have them fix this?
i recently renewed my passport and logged in to update the passport info. Well, my goes account appears to not show my GE membership (expires a year from now). The only thing I see is my approval letter from 4 years ago. Also, at the bottom is an asterisk that says something to the effect that not all information may be displayed at this time.
Anyone know what is going on?
I had my SO check there account and everything looks as I remember it. Is this something that will work itself out or do I need to call up the help desk to have them fix this?
Apr 30, 2017, 10:59 am
#38
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
My account has showed the same message at the bottom since Friday, and I can't log on to the "Manage Membership" part either. Like you, I also asked my SO to check her account, and it did not have these issues. I'm not sure what's going on, but at least now you know that it's probabaly nothing to do with your specific account.
Apr 30, 2017, 11:49 am
#39
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
I'm having the same issue, and I need to activate my new NEXUS card!
May 1, 2017, 5:59 pm
#40
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
Monday afternoon, pacific time, and it's still not working.
May 2, 2017, 5:38 pm
#41
Join Date: Mar 2017
Location: NYC
Programs: Aadvantage
Posts: 8
Well, at least I'm not the only one...
as of 7 PM Eastern, still no dice. I'll try to make contact with the help desk tomorrow since this looks like it's not going away. Anyone else call and get an answer about what is going on?
also, if passport number and expiry isn't updated online can I still use a kiosk or will that just give me an "x" and an earful from a cbp agent? Research on this forum seems to say you don't need to actually update for the kiosk to work.. flight next week and all
as of 7 PM Eastern, still no dice. I'll try to make contact with the help desk tomorrow since this looks like it's not going away. Anyone else call and get an answer about what is going on?
also, if passport number and expiry isn't updated online can I still use a kiosk or will that just give me an "x" and an earful from a cbp agent? Research on this forum seems to say you don't need to actually update for the kiosk to work.. flight next week and all
May 2, 2017, 6:50 pm
#42
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,634
Will you be passing by a Global Entry Enrollment Center between now and then (on your way out of the country)? If you will, most will update your information without requiring an appointment or a long wait.
May 2, 2017, 8:17 pm
#43
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
https://www.cbp.gov/travel/trusted-t...llment-centers
May 3, 2017, 11:59 am
#44
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
How do I contact tech support?
The numbers on https://goes-app.cbp.dhs.gov/goes/co...es_support.jsp don't work for me.
The numbers on https://goes-app.cbp.dhs.gov/goes/co...es_support.jsp don't work for me.
May 3, 2017, 12:10 pm
#45
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
How do I contact tech support?
The numbers on https://goes-app.cbp.dhs.gov/goes/co...es_support.jsp don't work for me.
The numbers on https://goes-app.cbp.dhs.gov/goes/co...es_support.jsp don't work for me.