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GOES Website Glitches and Technical Issues

GOES Website Glitches and Technical Issues

Old Aug 25, 11, 5:31 pm
  #1  
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Join Date: Dec 2000
Location: MA
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GOES Website Glitches and Technical Issues

Anyone else having trouble getting through to the "portal". I am trying to activate newly received GE cards. I keep getting some unrelated site (the server?). I am clicking on their links.
RobertS975 is offline  
Old Aug 26, 11, 4:35 pm
  #2  
 
Join Date: Aug 2007
Posts: 16
Try clearing your browser's cache. I don't know why, but this got me into the site a few days ago.
CorgiMom is offline  
Old Aug 26, 11, 4:40 pm
  #3  
 
Join Date: Apr 2009
Location: WAS
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I think this thread should be retitled GOES Website Trouble.

Your problem could be another nationwide CBP system outage that plagues the TT programs with disturbing frequency. If this is the case you have no recourse but to wait for resumption of normal service.
14940674 is offline  
Old Feb 27, 12, 1:41 pm
  #4  
 
Join Date: Jul 2011
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I was never able to "activate" my GE card via the portal. I tried everything I could think of to do it except the clearing the cache. I may try that.
bsmnsr is offline  
Old Feb 27, 12, 2:08 pm
  #5  
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Did it last night, about midnight, no problem.
sbrower is offline  
Old Sep 11, 14, 5:45 am
  #6  
 
Join Date: Sep 2014
Posts: 1
Try to make use of VPN , this can help you to get into the website.
billynestor123 is offline  
Old Feb 5, 16, 10:38 am
  #7  
 
Join Date: Apr 2009
Location: YWG
Programs: AC
Posts: 224
GOES Online Account Suspended - Can't Login

So I entered my password too many times incorrect, did a password recovery but failed to change the temporary password resulting into my account getting suspended.
I can't reach their helpdesk at all after many attempts and days. I get "Circuits Are All Busy" or "Number Cannot Be Connected" I've tried these numbers 1-202-835-8060, 1-855-873-4637, 1-877-227-5511
I have an interview next week and trying to figure what documents I need to bring to renew my Nexus card. I have my birth certificate, passport, drivers ID, Nexus card. I think I have to print out a letter that's available when logged into my GOES account but I can't log in. Anything else I need?
I sent a message using the form on the website but it could be weeks before it gets responded to.
chatmax is offline  
Old Feb 5, 16, 11:31 am
  #8  
 
Join Date: Jul 2001
Location: Lower Merion Township, PA, (an inner-ring suburb to the Socialist Workers City/State of Philadelphia, PA)
Posts: 588
Call the office where the interview is scheduled:

http://www.cbp.gov/travel/trusted-tr...llment-centers
Or
http://www.cbsa-asfc.gc.ca/prog/nexus/location-eng.html
JadedTraveler is offline  
Old Feb 11, 16, 9:27 am
  #9  
 
Join Date: Mar 2012
Posts: 3
I am having the same problem! The only time I can get through is when their offices are closed. Were you able to get through, or find another phone number?
theriviera is offline  
Old Feb 13, 16, 3:32 am
  #10  
 
Join Date: Apr 2009
Location: YWG
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Originally Posted by theriviera View Post
I am having the same problem! The only time I can get through is when their offices are closed. Were you able to get through, or find another phone number?
Hi...I finally managed to get thru their hotline but I started calling the second their helpdesk opened (ph# 202-325-8060). I was 20th in line waiting about 25 mins before I talked to the agent. I had better luck on their non-toll free number as opposed to the toll free 855-873-4637
chatmax is offline  
Old Feb 17, 16, 9:11 am
  #11  
 
Join Date: Jan 2012
Location: DCA IAD BWI
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Same problem here. I keep calling the number (202-325-8060) and get the message: "Our info center is now closed". The website says they are open from 9 to 4 EST. I'll keep trying...
Corganbr is offline  
Old Mar 17, 16, 1:36 pm
  #12  
 
Join Date: Mar 2016
Posts: 1
Advice Needed - GOES Account Suspended, Need to Schedule Interview

Need some advice or tips on getting thru to GOES customer service...

My GOES account is suspended on the website after putting in my password incorrectly a few months ago. My application is conditionally approved. Need to schedule my interview, but can't because can't get into the website.

When I try to reset my password, it says my GOES account is suspended and I need to contact customer service. Tried to get thru to customer service for 2 months and no success. Any tips?

I've tried the following without success:
1. Resetting my password myself.

2. Contacting customer service - Toll Free: 855-USE GOES (873-4637)
Outside the United States: 202-325-8060. THESE NUMBERS ARE ALWAYS BUSY. Anyone have a different number that has worked for them?

3. Sending an email to customer service. Sent 2 months ago. Said turnaround time is 2-4 weeks. Haven't heard back via email.

4. Contacting my local CBP / Global Entry Office. Left a message.
wnakajima is offline  
Old Mar 25, 16, 11:40 pm
  #13  
 
Join Date: Apr 2004
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Originally Posted by chatmax View Post
Hi...I finally managed to get thru their hotline but I started calling the second their helpdesk opened (ph# 202-325-8060). I was 20th in line waiting about 25 mins before I talked to the agent. I had better luck on their non-toll free number as opposed to the toll free 855-873-4637
So what did the agent do? Is your account now "un-suspended?"

I have the same problem. My GE is still valid for a few more years, but Nexus expired. I tried for about a month, but could never get through. Tried email, no response. Stopped in a GE office, but they couldn't do anything.

Since I have a few Canadian trips coming up, I thought I'd give it another go.
1kBill is offline  
Old May 20, 16, 7:21 am
  #14  
 
Join Date: Dec 2004
Location: Los Angeles California
Posts: 1,134
Goes website down? [05/20/2016 - it's back up]

Since last evening I am seeing internal server error when I log in.

https://goes-app.cbp.dhs.gov/main/goes
MNSWEEps is offline  
Old May 20, 16, 7:48 am
  #15  
 
Join Date: May 2016
Posts: 44
Originally Posted by MNSWEEps View Post
Since last evening I am seeing internal server error when I log in.

https://goes-app.cbp.dhs.gov/main/goes
Down for me too. It says:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected]s and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
I love how the administrator didn't populate his email.
PedroDaGr8 is offline  

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