GOES Website Glitches and Technical Issues
Aug 25, 2011, 4:31 pm
#1
Original Poster
Join Date: Dec 2000
Location: MA
Programs: DL DM/2MM Marriott Platinum, HH Diamond,
Posts: 8,906
GOES Website Glitches and Technical Issues
Anyone else having trouble getting through to the "portal". I am trying to activate newly received GE cards. I keep getting some unrelated site (the server?). I am clicking on their links.
Aug 26, 2011, 3:35 pm
#2
Join Date: Aug 2007
Posts: 16
Try clearing your browser's cache. I don't know why, but this got me into the site a few days ago.
Aug 26, 2011, 3:40 pm
#3
Join Date: Apr 2009
Location: WAS
Programs: AMEX Platinum, Global Entry, Priority Pass, SPG Gold, HHonors Gold
Posts: 1,594
I think this thread should be retitled GOES Website Trouble.
Your problem could be another nationwide CBP system outage that plagues the TT programs with disturbing frequency. If this is the case you have no recourse but to wait for resumption of normal service.
Your problem could be another nationwide CBP system outage that plagues the TT programs with disturbing frequency. If this is the case you have no recourse but to wait for resumption of normal service.
Feb 27, 2012, 12:41 pm
#4
Join Date: Jul 2011
Programs: UA 1K, Hertz President's Circle, Hilton Platinum,
Posts: 661
I was never able to "activate" my GE card via the portal. I tried everything I could think of to do it except the clearing the cache. I may try that.
Feb 27, 2012, 1:08 pm
#5
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,411
Did it last night, about midnight, no problem.
Sep 11, 2014, 4:45 am
#6
Join Date: Sep 2014
Posts: 1
Try to make use of VPN , this can help you to get into the website.
Feb 5, 2016, 9:38 am
#7
Join Date: Apr 2009
Location: YWG
Programs: AC
Posts: 224
GOES Online Account Suspended - Can't Login
So I entered my password too many times incorrect, did a password recovery but failed to change the temporary password resulting into my account getting suspended.
I can't reach their helpdesk at all after many attempts and days. I get "Circuits Are All Busy" or "Number Cannot Be Connected" I've tried these numbers 1-202-835-8060, 1-855-873-4637, 1-877-227-5511
I have an interview next week and trying to figure what documents I need to bring to renew my Nexus card. I have my birth certificate, passport, drivers ID, Nexus card. I think I have to print out a letter that's available when logged into my GOES account but I can't log in. Anything else I need?
I sent a message using the form on the website but it could be weeks before it gets responded to.
I can't reach their helpdesk at all after many attempts and days. I get "Circuits Are All Busy" or "Number Cannot Be Connected" I've tried these numbers 1-202-835-8060, 1-855-873-4637, 1-877-227-5511
I have an interview next week and trying to figure what documents I need to bring to renew my Nexus card. I have my birth certificate, passport, drivers ID, Nexus card. I think I have to print out a letter that's available when logged into my GOES account but I can't log in. Anything else I need?
I sent a message using the form on the website but it could be weeks before it gets responded to.
Feb 5, 2016, 10:31 am
#8
Join Date: Jul 2001
Location: Lower Merion Township, PA, (an inner-ring suburb to the Socialist Workers City/State of Philadelphia, PA)
Posts: 596
Call the office where the interview is scheduled:
http://www.cbp.gov/travel/trusted-tr...llment-centers
Or
http://www.cbsa-asfc.gc.ca/prog/nexus/location-eng.html
http://www.cbp.gov/travel/trusted-tr...llment-centers
Or
http://www.cbsa-asfc.gc.ca/prog/nexus/location-eng.html
Feb 11, 2016, 8:27 am
#9
Join Date: Mar 2012
Posts: 3
I am having the same problem! The only time I can get through is when their offices are closed. Were you able to get through, or find another phone number?
Feb 13, 2016, 2:32 am
#10
Join Date: Apr 2009
Location: YWG
Programs: AC
Posts: 224
Hi...I finally managed to get thru their hotline but I started calling the second their helpdesk opened (ph# 202-325-8060). I was 20th in line waiting about 25 mins before I talked to the agent. I had better luck on their non-toll free number as opposed to the toll free 855-873-4637
Feb 17, 2016, 8:11 am
#11
Join Date: Jan 2012
Location: DCA / LAX / GRU
Programs: Delta PM
Posts: 189
Same problem here. I keep calling the number (202-325-8060) and get the message: "Our info center is now closed". The website says they are open from 9 to 4 EST. I'll keep trying...
Mar 17, 2016, 12:36 pm
#12
Join Date: Mar 2016
Posts: 1
Advice Needed - GOES Account Suspended, Need to Schedule Interview
Need some advice or tips on getting thru to GOES customer service...
My GOES account is suspended on the website after putting in my password incorrectly a few months ago. My application is conditionally approved. Need to schedule my interview, but can't because can't get into the website.
When I try to reset my password, it says my GOES account is suspended and I need to contact customer service. Tried to get thru to customer service for 2 months and no success. Any tips?
I've tried the following without success:
1. Resetting my password myself.
2. Contacting customer service - Toll Free: 855-USE GOES (873-4637)
Outside the United States: 202-325-8060. THESE NUMBERS ARE ALWAYS BUSY. Anyone have a different number that has worked for them?
3. Sending an email to customer service. Sent 2 months ago. Said turnaround time is 2-4 weeks. Haven't heard back via email.
4. Contacting my local CBP / Global Entry Office. Left a message.
My GOES account is suspended on the website after putting in my password incorrectly a few months ago. My application is conditionally approved. Need to schedule my interview, but can't because can't get into the website.
When I try to reset my password, it says my GOES account is suspended and I need to contact customer service. Tried to get thru to customer service for 2 months and no success. Any tips?
I've tried the following without success:
1. Resetting my password myself.
2. Contacting customer service - Toll Free: 855-USE GOES (873-4637)
Outside the United States: 202-325-8060. THESE NUMBERS ARE ALWAYS BUSY. Anyone have a different number that has worked for them?
3. Sending an email to customer service. Sent 2 months ago. Said turnaround time is 2-4 weeks. Haven't heard back via email.
4. Contacting my local CBP / Global Entry Office. Left a message.
Mar 25, 2016, 10:40 pm
#13
Join Date: Apr 2004
Location: EWR, PHL
Programs: UA1k 3MM, AA Plt, peasant on everybody else, elite something or other at a bunch of hotels.
Posts: 4,637
Hi...I finally managed to get thru their hotline but I started calling the second their helpdesk opened (ph# 202-325-8060). I was 20th in line waiting about 25 mins before I talked to the agent. I had better luck on their non-toll free number as opposed to the toll free 855-873-4637
I have the same problem. My GE is still valid for a few more years, but Nexus expired. I tried for about a month, but could never get through. Tried email, no response. Stopped in a GE office, but they couldn't do anything.
Since I have a few Canadian trips coming up, I thought I'd give it another go.
May 20, 2016, 6:21 am
#14
Join Date: Dec 2004
Location: Los Angeles California
Posts: 1,395
Goes website down? [05/20/2016 - it's back up]
Since last evening I am seeing internal server error when I log in.
https://goes-app.cbp.dhs.gov/main/goes
https://goes-app.cbp.dhs.gov/main/goes
May 20, 2016, 6:48 am
#15
Join Date: May 2016
Posts: 43
Since last evening I am seeing internal server error when I log in.
https://goes-app.cbp.dhs.gov/main/goes
https://goes-app.cbp.dhs.gov/main/goes
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected]s and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected]s and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.