Global Entry Kiosk Process for Green Card Holders
Nov 27, 2017, 9:50 am
#46
Join Date: May 2014
Posts: 1
Green Card and GE Card not recognized at ORD GE & APC Kiosks
Hi Everyone-
I am writing this on behalf of my wife who just arrived from Paris yesterday and was not able to use the APC kiosk with both her GE and her Green Card- she apparently used both the GE kiosk and the APC kiosk. The message she got on both was her card is not recognized! She had to subsequently line up in the visitors line and the officer himself was surprised it happened and asked her to reach out to USCIS. Has this happened to anyone else? What could be the potential reason and also which department (Contact #) can we touch base to resolve this? Both her green card and GE card are valid until 2026.
Thanks!
I am writing this on behalf of my wife who just arrived from Paris yesterday and was not able to use the APC kiosk with both her GE and her Green Card- she apparently used both the GE kiosk and the APC kiosk. The message she got on both was her card is not recognized! She had to subsequently line up in the visitors line and the officer himself was surprised it happened and asked her to reach out to USCIS. Has this happened to anyone else? What could be the potential reason and also which department (Contact #) can we touch base to resolve this? Both her green card and GE card are valid until 2026.
Thanks!
Nov 27, 2017, 10:07 am
#47
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,654
Moderator's Action
Hi Everyone-
I am writing this on behalf of my wife who just arrived from Paris yesterday and was not able to use the APC kiosk with both her GE and her Green Card- she apparently used both the GE kiosk and the APC kiosk. The message she got on both was her card is not recognized! She had to subsequently line up in the visitors line and the officer himself was surprised it happened and asked her to reach out to USCIS. Has this happened to anyone else? What could be the potential reason and also which department (Contact #) can we touch base to resolve this? Both her green card and GE card are valid until 2026.
Thanks!
I am writing this on behalf of my wife who just arrived from Paris yesterday and was not able to use the APC kiosk with both her GE and her Green Card- she apparently used both the GE kiosk and the APC kiosk. The message she got on both was her card is not recognized! She had to subsequently line up in the visitors line and the officer himself was surprised it happened and asked her to reach out to USCIS. Has this happened to anyone else? What could be the potential reason and also which department (Contact #) can we touch base to resolve this? Both her green card and GE card are valid until 2026.
Thanks!
I merged your question into a thread discussing difficulties and problems with scanning Green Cards by the GE kiosks.
Please take a look at some of the earlier posts for suggestions.
TWA884
Travel Safety/Security co-moderator
Dec 20, 2020, 7:29 am
#48
Join Date: Dec 2020
Posts: 1
Follow up
Hi, got the same thing today where my COC was my country of birth. Not sure how to go about it to get it clarified or what.
Re-entered at YYZ pre-clearance today and finally after 3 different US entries it worked, information came up in 3 seconds and it worked at the delta kiosk at YYZ to retrieve a boarding pass. (It didn't work at all till today.) supposedly they updated the software for YYZ check-in kiosk and updated the global entry kiosk with updated software to better equip to read the new green cards, which I have.
The old global entry machines have all been replaced with the new glass scanners.
Side note. I entered Monday at YHZ (Halifax) and I had to enter my details into the kiosk and COC was USA and not my actual citizenship. Spoke with the border agent and said it probably is a glitch.
Today with it working it had my COC as the country I was born in but not my actual citizenship (tied to my GC)which is another country.
The old global entry machines have all been replaced with the new glass scanners.
Side note. I entered Monday at YHZ (Halifax) and I had to enter my details into the kiosk and COC was USA and not my actual citizenship. Spoke with the border agent and said it probably is a glitch.
Today with it working it had my COC as the country I was born in but not my actual citizenship (tied to my GC)which is another country.
Oct 12, 2021, 5:46 pm
#49
Join Date: May 2018
Location: Toronto, Ontario, Canada
Posts: 188
Apr 25, 2023, 7:50 pm
#50
Join Date: Aug 2009
Location: Sky
Posts: 240
I am a US permanent resident but forgot to bring my green card with me. I have a Canadian passport and Global Entry card. Should I expect any issues entering the US at YVR preclearance using a Canadian passport without a green card?
Apr 25, 2023, 10:17 pm
#51
Join Date: May 2018
Location: Colorado (anywhere between DEN DMM BAH)
Programs: United MileagePlus, SkyMiles, AAdvantage, NEXUS
Posts: 3,034
If it’s facial recognition, you probably won’t need to use your green card at the kiosk but of course this can change anytime. You’ll also have to talk to an officer during the customs part given that you’re in a preclearance facility. They shouldn’t ask for your ID at this point but it’s always possible that they could.
Apr 26, 2023, 10:43 pm
#52
Join Date: Aug 2009
Location: Sky
Posts: 240
If it’s facial recognition, you probably won’t need to use your green card at the kiosk but of course this can change anytime. You’ll also have to talk to an officer during the customs part given that you’re in a preclearance facility. They shouldn’t ask for your ID at this point but it’s always possible that they could.
If the kiosk was older without facial recognition, would a Canadian passport linked with Global Entry work in lieu of the green card?
Apr 27, 2023, 12:35 am
#53
Join Date: May 2018
Location: Colorado (anywhere between DEN DMM BAH)
Programs: United MileagePlus, SkyMiles, AAdvantage, NEXUS
Posts: 3,034
Probably not. Back when I had a green card, I always had to scan it. Even when I scanned my Saudi passport, it would immediately tell me to scan my green card. So you really lucked out in this case, as I'm not sure they would've let you in easily if they found out you didn't have your green card.
Apr 29, 2023, 8:13 pm
#54
Join Date: Aug 2009
Location: Sky
Posts: 240
Probably not. Back when I had a green card, I always had to scan it. Even when I scanned my Saudi passport, it would immediately tell me to scan my green card. So you really lucked out in this case, as I'm not sure they would've let you in easily if they found out you didn't have your green card.
The Global Entry card has always been accepted without the associated green card at land crossings right?
Apr 29, 2023, 8:28 pm
#55
Join Date: May 2018
Location: Colorado (anywhere between DEN DMM BAH)
Programs: United MileagePlus, SkyMiles, AAdvantage, NEXUS
Posts: 3,034
For land crossings, no. You’re only allowed to use it on its own if you’re a U.S. citizen (and even then depending on the officer you’re dealing with might make it difficult).
Last edited by Nayef; Apr 29, 2023 at 8:34 pm