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Global Entry Renewal Information and Processing Timelines

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Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

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Old Feb 3, 2019, 12:38 am
  #61  
 
Join Date: Jan 2014
Location: Brooklyn, NY
Posts: 385
Originally Posted by nrr
My (second) renewal is still PENDING since Nov. 19 [reapplied at T-364]. I check every few days to see any status update--would checking that often be an issue?
I applied for renewal around Thanksgiving and am still pending. Thankfully mine doesn't expire until August. It's still a bit eyebrow-raising how long it's taken.

My boyfriend applied December 4th and is also still pending. His expires in April.

I wonder if the amount of countries you've visited affects the process.
NYCRachel is offline  
Old Feb 3, 2019, 8:16 am
  #62  
 
Join Date: Jun 2015
Posts: 710
Originally Posted by satish_ny
My Global Entry renewal application is in "Pending Review" status since January 5, 2019. The payment was processed in seconds after I submitted it.
Almost the same here. Applied on January 1, payment processed, application still pending. My wife's was submitted on the 5th. She received her renewal card in less than a week. Our travel history is almost the same. Only major difference I can see is birthdays (card expiration). Hers is in March, mine isn't until September. Suspect they could be clearing all the applications with earlier expirations that built up over the shutdown.
glbltvlr is offline  
Old Feb 3, 2019, 8:14 pm
  #63  
 
Join Date: Aug 2009
Location: Left Coast
Posts: 862
For what it is worth, someone in my family initiated a passport renewal during the shutdown, and it was processed in a very timely fashion (four weeks with "routine" processing). I have no idea whether GE renewals and passport renewals are under the same government substructure; regardless, I renewed my passport just prior to the shutdown, using the same "routine" processing speed, and received the new one in a bit less than four weeks, samey-same as my family member during the shutdown.
zippy the pinhead is offline  
Old Feb 4, 2019, 7:29 am
  #64  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,647
Originally Posted by zippy the pinhead
I have no idea whether GE renewals and passport renewals are under the same government substructure;
They are not.

Passports are issued by the State Department. Global Entry is issued by the Department of Homeland Security.
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TWA884 is offline  
Old Feb 5, 2019, 11:29 am
  #65  
FlyerTalk Evangelist
 
Join Date: Dec 2002
Location: Danville, CA, USA;
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So now child #2 applied for a renewal (4 months before expiration) and received a conditional approval with interview requirement, just like child #1 . Of course this is completely pointless as she is still in grade school though maybe they want updated fingerprints LOL. But neither Mrs. B or I were required to interview on renewal so I'm going to go on a limb and hypothesize that the interview requirement is completely random. The only countries she visited were UK, France, Mexico and Canada. On the plus side, it was only 7 days from submission to conditional approval.
Boraxo is offline  
Old Feb 5, 2019, 1:16 pm
  #66  
 
Join Date: May 2013
Programs: DL - DM ; AA-MM - gold for life
Posts: 7
Mine expired on January 9. I applied for renewal at the beginning of December. No update, still says "pending"

I know they allow you a 6-month grace period but at this rate, I may not make it. I tried to call their help line and that was useless.
Tiffnco is offline  
Old Feb 5, 2019, 3:34 pm
  #67  
nrr
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Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
I applied for GE renewal on Nov. 19 (T-364), a few minutes ago I received an email noting a change in my applications status--my application was approved, since there is NO mention of an interview, I assume none is required.
nrr is offline  
Old Feb 5, 2019, 3:57 pm
  #68  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,647
Originally Posted by nrr
I applied for GE renewal on Nov. 19 (T-364), a few minutes ago I received an email noting a change in my applications status--my application was approved, since there is NO mention of an interview, I assume none is required.
Correct. Your new GE card should arrive in less than a week.
TWA884 is offline  
Old Feb 5, 2019, 5:44 pm
  #69  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Originally Posted by Tiffnco
Mine expired on January 9. I applied for renewal at the beginning of December. No update, still says "pending"

I know they allow you a 6-month grace period but at this rate, I may not make it. I tried to call their help line and that was useless.
It does not help you now. Next time, mark your calendar to renew at T-364.
1KChinito is offline  
Old Feb 5, 2019, 8:34 pm
  #70  
 
Join Date: Jan 2013
Location: Chicago, IL
Programs: Hilton, Marriott, Club Carlson, AA, UA, AS, SQ, AF
Posts: 124
Originally Posted by 1KChinito
It does not help you now. Next time, mark your calendar to renew at T-364.
Same here. Applied November 24th. Expired January 16th. Still says pending.

Sounds like I am out of luck? Should I just start the process of a new application to get it going? Or is there an actual grace period? Seems like others posted above have been ok???
merice107107 is offline  
Old Feb 5, 2019, 8:36 pm
  #71  
 
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,441
Originally Posted by merice107107
Same here. Applied November 24th. Expired January 16th. Still says pending.

Sounds like I am out of luck? Should I just start the process of a new application to get it going? Or is there an actual grace period?
Pending means pending. Why would you think you are out of luck and need to create a new application? The grace period is six months post expiration so long as your renewal is in progress.
mnbp is offline  
Old Feb 6, 2019, 3:22 am
  #72  
Suspended
 
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Originally Posted by merice107107
Same here. Applied November 24th. Expired January 16th. Still says pending.

Sounds like I am out of luck? Should I just start the process of a new application to get it going? Or is there an actual grace period? Seems like others posted above have been ok???
If you aren't denied at this point, the odds are you are most likely to get an approval of sort at least to proceed to or beyond the interview stage.

I would suggest that it is a bad idea to start the process of a new application.

I've seen some people with TS/SCI history apply for GE renewal and have it take even longer than your 6 weeks and then end up only getting conditional and/or final approval for renewal.
GUWonder is offline  
Old Feb 7, 2019, 1:07 pm
  #73  
 
Join Date: Jun 2014
Location: New York, NY
Posts: 47
FYI, if anyone has to do an interview, I was able to walk into MIA for the interview (no appointment) and was in and out in 3min total (literally). I live in NYC but am down here for work and wanted to get my membership renewed before the next shutdown lol
marcdc is offline  
Old Feb 7, 2019, 4:51 pm
  #74  
 
Join Date: Nov 2014
Posts: 243
Originally Posted by satish_ny
My Global Entry renewal application is in "Pending Review" status since January 5, 2019. The payment was processed in seconds after I submitted it.
Still waiting in pending review limbo since 12/10/18


*edit - Approved with no interview needed 2/25/19 ... so it took about 11 weeks.

Last edited by beastieb; Feb 25, 2019 at 4:39 pm
beastieb is offline  
Old Feb 8, 2019, 7:25 am
  #75  
 
Join Date: Jan 2007
Location: Canary Wharf, London
Programs: MyWaitrose, IC Spire Ambassador, Hilton Diamond & BAEC Gold
Posts: 2,685
Still pending from 27/11/18. That's 27th Nov to those not in the UK.
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chistery is offline  


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