STRANDED by USAIRWAYS
Aug 28, 2007 | 6:37 am
#1
Original Poster
Join Date: Aug 2007
Programs: USair CP, Delta, United
Posts: 6
STRANDED by USAIRWAYS
USAIRWAYS STRANDED my 11 year old daughter in Jamaica during hurricane Dean's Category 4 (135 mph sustained winds). The hurricane hit Sunday (8-18-07) and little Air Jamaica had manged to deploy and extra aircraft. Cayman Air added another 15 flights to evacuate people. USAirways waited until Saturday afternoon to cancel three flights leaving over 700 customers to fend for themselves and added no extra aircraft.
Does anyone know what it feels like to be over 1000 miles from your little girl when she is going through a life altering experince? USAIRWAYS should be absolutely ashamed of themselves. Maybe they should speak to my 11 year old and walk a mile in her shoes and see how she is doing. She may get over it however her parents will not ever forget it. I am also sure the suits at USAIRWAYS who STRANDED my 11 year old daughter slept comfortably knowing they left 700 people to manage a category 4 hurricane. Maybe the suits at USAIRWAYS who abandoned my 11 should read what customer service is all about in todays Wall Street Journal (8-28-07) front page.
Airlines need to learn and should not be rewarded for HORRIBLE customer service.
Does anyone know what it feels like to be over 1000 miles from your little girl when she is going through a life altering experince? USAIRWAYS should be absolutely ashamed of themselves. Maybe they should speak to my 11 year old and walk a mile in her shoes and see how she is doing. She may get over it however her parents will not ever forget it. I am also sure the suits at USAIRWAYS who STRANDED my 11 year old daughter slept comfortably knowing they left 700 people to manage a category 4 hurricane. Maybe the suits at USAIRWAYS who abandoned my 11 should read what customer service is all about in todays Wall Street Journal (8-28-07) front page.
Airlines need to learn and should not be rewarded for HORRIBLE customer service.
Aug 28, 2007 | 7:34 am
#2
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 58,133
Welcome to FlyerTalk!
Sorry for your daughter's experience.
You might get some more attention (and sympathy) by requesting this post be moved to the US Airways forum.
Sorry for your daughter's experience.
You might get some more attention (and sympathy) by requesting this post be moved to the US Airways forum.
Aug 28, 2007 | 7:55 am
#3
Join Date: Sep 2002
Location: BWI
Programs: AA PLT and that's that!
Posts: 8,350
USAIRWAYS STRANDED my 11 year old daughter in Jamaica during hurricane Dean's Category 4 (135 mph sustained winds). The hurricane hit Sunday (8-18-07) and little Air Jamaica had manged to deploy and extra aircraft. Cayman Air added another 15 flights to evacuate people. USAirways waited until Saturday afternoon to cancel three flights leaving over 700 customers to fend for themselves and added no extra aircraft.
Does anyone know what it feels like to be over 1000 miles from your little girl when she is going through a life altering experince? USAIRWAYS should be absolutely ashamed of themselves. Maybe they should speak to my 11 year old and walk a mile in her shoes and see how she is doing. She may get over it however her parents will not ever forget it. I am also sure the suits at USAIRWAYS who STRANDED my 11 year old daughter slept comfortably knowing they left 700 people to manage a category 4 hurricane. Maybe the suits at USAIRWAYS who abandoned my 11 should read what customer service is all about in todays Wall Street Journal (8-28-07) front page.
Airlines need to learn and should not be rewarded for HORRIBLE customer service.
Does anyone know what it feels like to be over 1000 miles from your little girl when she is going through a life altering experince? USAIRWAYS should be absolutely ashamed of themselves. Maybe they should speak to my 11 year old and walk a mile in her shoes and see how she is doing. She may get over it however her parents will not ever forget it. I am also sure the suits at USAIRWAYS who STRANDED my 11 year old daughter slept comfortably knowing they left 700 people to manage a category 4 hurricane. Maybe the suits at USAIRWAYS who abandoned my 11 should read what customer service is all about in todays Wall Street Journal (8-28-07) front page.
Airlines need to learn and should not be rewarded for HORRIBLE customer service.
Aug 28, 2007 | 9:55 am
#5
Join Date: Jun 2006
Location: LAS - I'm All In!
Programs: UA 1K 1MM, Marriott PP
Posts: 3,639
As I recall US Air put out a customer advisory. Why did you not try to get her on a flight leaving Friday or Thursday instead of waiting until the day the hurricane hit? Sounds like if your daughters parents had been with her she might have had more options.
Aug 28, 2007 | 10:13 am
#6
Join Date: Jan 2007
Location: PHL-adjacent
Programs: AA Executive Platinum (but always US in my heart), HH Diamond
Posts: 3,358
Yes, I wondered what an 11-year-old was doing there without parents....Can the OP explain?
It looks like the OP is a CP, so is it wrong for me to assume that s/he would be a little more savvy about travel-related snafus -- especially with US Air??!!
It looks like the OP is a CP, so is it wrong for me to assume that s/he would be a little more savvy about travel-related snafus -- especially with US Air??!!
Aug 28, 2007 | 3:55 pm
#7
Join Date: Aug 2000
Location: Exile
Posts: 16,065
This thread is crossposted with the US Airways forum, so please follow the rest of the discussion over there.
Thanks
Sean (B747-437B)
Moderator
Trip Reports
Thanks
Sean (B747-437B)
Moderator
Trip Reports