Design pet peeves
#61
Join Date: Jan 2006
Location: Biloxi, MS (GPT)
Programs: AA Gold, DL FO, HH Diamond
Posts: 1,278
I must not be very adaptable when it comes to cars.
You get off your plane, rum-dumb from travel delays, hobble on over to the car rental place, throw your bags into the pre-opened trunk, and drive off to your hotel in the middle of the night.
After parking the car in hotel lot, you walk around to the trunk. Where is the key hole? No problem. Use the fob. No trunk button on the fob. No problem. Open the driver's door and find the obviously labelled lever. No lever. No problem. Must be a button somewhere with a trunk open icon. No button. No problem. It'll be in the owner's manual in the glove compartment. No owner's manual.
Now what?
This has happened to me a couple of times. Only on Pontiacs.
My solution? Don't allow them to give you a Pontiac. All the controls are screwed up. Also, until and unless I can figure out how the trunk opens, baggage goes in the back seat.
You get off your plane, rum-dumb from travel delays, hobble on over to the car rental place, throw your bags into the pre-opened trunk, and drive off to your hotel in the middle of the night.
After parking the car in hotel lot, you walk around to the trunk. Where is the key hole? No problem. Use the fob. No trunk button on the fob. No problem. Open the driver's door and find the obviously labelled lever. No lever. No problem. Must be a button somewhere with a trunk open icon. No button. No problem. It'll be in the owner's manual in the glove compartment. No owner's manual.
Now what?
This has happened to me a couple of times. Only on Pontiacs.
My solution? Don't allow them to give you a Pontiac. All the controls are screwed up. Also, until and unless I can figure out how the trunk opens, baggage goes in the back seat.
And related: The issue of on which side the gas fill door is located has already been mentioned, but how about this variation: How to open up the gas fill door?? Sometimes it's a button on the dash, sometimes it's a button on the floor, sometimes it's a button on the door, and then my personal favorite: There's no button or lever anywhere, and no apparent way to open it from the outside either (no obvious indentation on which to pull it open)...until you realize you have to push in one side of the door, which "folds" the opposite side open (i.e., kind of like a "middle hinge"). What rocket scientist thought THAT would be a good idea at all, let alone on an unfamiliar rental car when you're in a hurry to get to the airport???
#62
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Join Date: May 1998
Location: Massachusetts, USA; AA 2.996MM & Plat Pro, DL 1MM, GM & Flying Colonel
Posts: 25,038
...And related: The issue of on which side the gas fill door is located has already been mentioned, but how about this variation: How to open up the gas fill door?? Sometimes it's a button on the dash, sometimes it's a button on the floor, sometimes it's a button on the door, and then my personal favorite: There's no button or lever anywhere, and no apparent way to open it from the outside either (no obvious indentation on which to pull it open)...until you realize you have to push in one side of the door, which "folds" the opposite side open (i.e., kind of like a "middle hinge"). What rocket scientist thought THAT would be a good idea at all, let alone on an unfamiliar rental car when you're in a hurry to get to the airport??? 

#63
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Join Date: Jul 1999
Location: ORD/MDW
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I guess I don't find many BMWs on the Hertz #1 aisles. I do definitely identify with the lack of design standards across mainstream American cars, though. Seat adjustment levers and side-view mirror controls are other areas with crazy variations. Another reason why you go for familiar cars like the Taurus or G6 that you don't even like much. At least you've figured them out.
#64


Join Date: Sep 2007
Location: Central Mass
Programs: Independent
Posts: 4,863
I must not be very adaptable when it comes to cars.
You get off your plane, rum-dumb from travel delays, hobble on over to the car rental place, throw your bags into the pre-opened trunk, and drive off to your hotel in the middle of the night.
After parking the car in hotel lot, you walk around to the trunk. Where is the key hole? No problem. Use the fob. No trunk button on the fob. No problem. Open the driver's door and find the obviously labelled lever. No lever. No problem. Must be a button somewhere with a trunk open icon. No button. No problem. It'll be in the owner's manual in the glove compartment. No owner's manual.
Now what?
This has happened to me a couple of times. Only on Pontiacs.
My solution? Don't allow them to give you a Pontiac. All the controls are screwed up. Also, until and unless I can figure out how the trunk opens, baggage goes in the back seat.
You get off your plane, rum-dumb from travel delays, hobble on over to the car rental place, throw your bags into the pre-opened trunk, and drive off to your hotel in the middle of the night.
After parking the car in hotel lot, you walk around to the trunk. Where is the key hole? No problem. Use the fob. No trunk button on the fob. No problem. Open the driver's door and find the obviously labelled lever. No lever. No problem. Must be a button somewhere with a trunk open icon. No button. No problem. It'll be in the owner's manual in the glove compartment. No owner's manual.
Now what?
This has happened to me a couple of times. Only on Pontiacs.
My solution? Don't allow them to give you a Pontiac. All the controls are screwed up. Also, until and unless I can figure out how the trunk opens, baggage goes in the back seat.
I guess though, that most car companies do not design their cars around rental companies needs. Maybe they should, I don't know.
Anyway, couple other observations - hand holds on the corners of the seats along the aisle like they have on trains. And better lights - more directional, or not in the ceiling, for overnight flights so one light doesn't light up the whole cabin. And how about some kind of head support in the seats, so you have something to lean your head against. And for those who use headphones, maybe a small light near the seatbelt sign, perhaps replacing that useless no smoking light - that lights up when they are making an anoucement. For that matter haven't we advanced enough technically that we can have special chimes used for Flight Attendant use instead of having to use the no smoking sign just to signal the flight attendants? And finally, why can't the make the fuselage more oval shaped, so you get straighter sidewalls?
#65
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Join Date: May 1998
Location: Massachusetts, USA; AA 2.996MM & Plat Pro, DL 1MM, GM & Flying Colonel
Posts: 25,038
When some friends of mine got their Prius, it came with a pad of basic instruction sheets they could give to parking lot attendants, valet parkers and so on so they'd at least know how to get it moving.
#66
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Join Date: Jul 1999
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I rented a diesel Renault Megane in the UK last years that you started by sliding a black plastic plaque into a big slot, waiting ten seconds, then pressing a button with a weird symbol on it. That took some figuring out.
#67
Join Date: Apr 2005
Location: FL400
Programs: AA 5MM EXP, UA 2MM 1K, HH LT DIA, MR Plat, NRAC EEV, AMEX Plat
Posts: 682
...
After parking the car in hotel lot, you walk around to the trunk. Where is the key hole? No problem. Use the fob. No trunk button on the fob. No problem. Open the driver's door and find the obviously labelled lever. No lever. No problem. Must be a button somewhere with a trunk open icon. No button. No problem. It'll be in the owner's manual in the glove compartment. No owner's manual.
Now what?
This has happened to me a couple of times. Only on Pontiacs.
After parking the car in hotel lot, you walk around to the trunk. Where is the key hole? No problem. Use the fob. No trunk button on the fob. No problem. Open the driver's door and find the obviously labelled lever. No lever. No problem. Must be a button somewhere with a trunk open icon. No button. No problem. It'll be in the owner's manual in the glove compartment. No owner's manual.
Now what?
This has happened to me a couple of times. Only on Pontiacs.
#68
Join Date: Nov 2006
Location: San Antonio
Programs: Marriott, AA EXP, United, Alaska, AirTran
Posts: 184
Now this is what I'm talking about!
I just don't think an automobile should be so complicated. The key lock controls on both the driver's door and key fob have different functions. One function activated by a single click and another function activated by a hold down for some indeterminate time.
Any human factors or industrial design study with real human subjects would easily uncover how user unfriendly this design is. I would argue that the design was motivated by cost cutting instead of user satisfaction. Each button has got to add at least $2 to the cost of the car.
#69
Join Date: Dec 2006
Location: GVA
Programs: LH KL PC
Posts: 393
The lid to the bin in aircraft lavs.
Why should it be so hard to push down the lid to throw away the paper after you've washed your hands ? I don't want to touch that dirty piece of metal now that my hands are clean.
Why should it be so hard to push down the lid to throw away the paper after you've washed your hands ? I don't want to touch that dirty piece of metal now that my hands are clean.
#70
Join Date: Jan 2006
Programs: MP Gold, HH Gold, PC Plat Elite-RA
Posts: 100
Design Flaws
1. Seats shoul not be able to recline in coach.
2. The first light switch in the hotel room should actually light enough to see the room.
3. Hotel doors should always close themselves completely.
4. Bathrooms should have hooks to hang clothes for us shower steamers. I don't know how many times I have made some type of Rube Goldberg Eerector Set out of hangers and hung it from the air conditioning vent.
1. Seats shoul not be able to recline in coach.
2. The first light switch in the hotel room should actually light enough to see the room.
3. Hotel doors should always close themselves completely.
4. Bathrooms should have hooks to hang clothes for us shower steamers. I don't know how many times I have made some type of Rube Goldberg Eerector Set out of hangers and hung it from the air conditioning vent.
#71
Join Date: Feb 2008
Location: In Transit
Programs: Qantas, Cathay Pacific Asia Miles
Posts: 231
I thought I was the only person who routinely had trouble with hire cars so had to laugh at some of the posts on this thread. There have been times when I've had to go back to the booth and ask very politely if someone there can tell me how to open the door, to start the car... and, I've had my gold license for a long time!
[QUOTE=vietbet;9878786]Design Flaws
1. Seats shoul not be able to recline in coach. [QUOTE] During day flights, I completely agree. Overnight, everyone reclines so that's a different matter. Anyway, I swear I don't work for this guy, but I keep wondering if people have heard of these,
http://www.gadgetduck.com/goods/kneedefender.html
[QUOTE=vietbet;9878786]Design Flaws
1. Seats shoul not be able to recline in coach. [QUOTE] During day flights, I completely agree. Overnight, everyone reclines so that's a different matter. Anyway, I swear I don't work for this guy, but I keep wondering if people have heard of these,
http://www.gadgetduck.com/goods/kneedefender.html
Knee Defender helps you stop reclining airplane seatbacks so your knees won't have to.
Unique, patented Knee Defender is a truly practical travel accessory. And with its new design, this clever product looks cool, too.
It helps you defend the space you need when confronted by a faceless, determined seat recliner who doesn't care how long your legs are or about anything else that might be "back there".
Unique, patented Knee Defender is a truly practical travel accessory. And with its new design, this clever product looks cool, too.
It helps you defend the space you need when confronted by a faceless, determined seat recliner who doesn't care how long your legs are or about anything else that might be "back there".
#72


Join Date: Sep 2006
Location: Pacific Northwest
Posts: 330
It's an FAA thing.
While it IS gross to touch it I always use a piece of toilet paper to hold it open and then throw the tissue in the toilet and THEN flush. When working I try to spray the flush button, trash door, faucet controls, door lock/handle with disinfectant every so often.
#73
A FlyerTalk Posting Legend




Join Date: Sep 2006
Location: where the chile is hot
Programs: AA,RR,NW,Delta ,UA,CO
Posts: 49,107
Mis-aligned/badly aimed individual seat lights on airplanes.
Really really dim seat lights on airplanes.
25-watt reading light bulbs in 3-4 star hotel rooms...
And (from a height-challenged person) the miserable 'head rest' on airplane seats. I read somewhere that it's assumed that the flier will want to recline. I find it forces my neck to an uncomfortable position even reclining and it is really really bad sitting upright. Particularly evil if I'm in a seat with an unusually deep (front to back) seat - no lumbar support and a head rest forcing my head unnaturally forward - yikes!
And chewing gum in packets that, once opened, allow all the rest of the gum to fall out too easily.
Really really dim seat lights on airplanes.
25-watt reading light bulbs in 3-4 star hotel rooms...
And (from a height-challenged person) the miserable 'head rest' on airplane seats. I read somewhere that it's assumed that the flier will want to recline. I find it forces my neck to an uncomfortable position even reclining and it is really really bad sitting upright. Particularly evil if I'm in a seat with an unusually deep (front to back) seat - no lumbar support and a head rest forcing my head unnaturally forward - yikes!

And chewing gum in packets that, once opened, allow all the rest of the gum to fall out too easily.
#74
Join Date: Jan 2006
Programs: MP Gold, HH Gold, PC Plat Elite-RA
Posts: 100
I have been tempted to get a knee defender, for now I just fold up newspaper or a magazine and it works most of the time.
[QUOTE=vietbet;9878786]Design Flaws
1. Seats shoul not be able to recline in coach.
[QUOTE=vietbet;9878786]Design Flaws
1. Seats shoul not be able to recline in coach.
During day flights, I completely agree. Overnight, everyone reclines so that's a different matter. Anyway, I swear I don't work for this guy, but I keep wondering if people have heard of these,
http://www.gadgetduck.com/goods/kneedefender.html
http://www.gadgetduck.com/goods/kneedefender.html
#75




Join Date: Nov 1999
Location: if it's Thursday, this must be Belgium
Programs: UA 1K MM
Posts: 6,579
1. hotels that designed their sink faucets with spherical knobs. how could anyone be that stupid? ever tried turning a sphere with soapy hands?
2. El Paso airport signage lettering. Someone thought it would be great to use southwest style heavy block letters that have no readability and are just awful as you drive around the circle trying to figure out where to go. Real smart, guys. http://www.elpasotimesrealestate.com/images/airport.jpg
http://farm1.static.flickr.com/47/13...1a0836.jpg?v=0
2. El Paso airport signage lettering. Someone thought it would be great to use southwest style heavy block letters that have no readability and are just awful as you drive around the circle trying to figure out where to go. Real smart, guys. http://www.elpasotimesrealestate.com/images/airport.jpg
http://farm1.static.flickr.com/47/13...1a0836.jpg?v=0

