Change Fee
Feb 7, 2007 | 12:00 pm
#1
Original Poster
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,982
Change Fee
Hi, I was wondering if someone could help with a questions. I booked a ticket to Antigua from MSP last March. I had to fly out of another city so I cancelled the ticket and bought another one. I knew there would be a $30 fee from Orbitz and $100 fee from US Air to book a new ticket with my $721.36 credit.
I recently tried to book a new ticket for about $621. Orbitz says US Air will not allow the $100 fee to come from the original money I paid for the ticket. Basically, they're trying to charge me $230 to book a new ticket, not the $130 that my original ticket stated would be charged for changes.
Is this standard practice? Is there any way around this? Thanks in advance for any advice.
I recently tried to book a new ticket for about $621. Orbitz says US Air will not allow the $100 fee to come from the original money I paid for the ticket. Basically, they're trying to charge me $230 to book a new ticket, not the $130 that my original ticket stated would be charged for changes.
Is this standard practice? Is there any way around this? Thanks in advance for any advice.
Feb 7, 2007 | 12:51 pm
#2
Join Date: Aug 2006
Location: Nashville, TN
Programs: UA MM
Posts: 237
My experience is that it depends upon the airline, actually. With Delta the fee comes out of the credit, but I've had another airline (which one I can't remember, maybe NW) where I had to pay the fee and the credit was applied only to airfare.
MCT
MCT
Feb 7, 2007 | 2:51 pm
#3
Join Date: Dec 2005
Location: Austin
Programs: AA EXP
Posts: 518
As the previous posted noted, this policy depends on the airline.
Since this is an airline policy not an Orbitz policy, you may have better luck in getting a waiver if you speak with the airline directly - it is unlikely that anyone at Orbitz would be able to waive this. The airline may refer you back to Orbitz since that's where you booked the ticket, though......
Just curious - why didn't you use this ticket to purchase your replacement ticket last year?
Since this is an airline policy not an Orbitz policy, you may have better luck in getting a waiver if you speak with the airline directly - it is unlikely that anyone at Orbitz would be able to waive this. The airline may refer you back to Orbitz since that's where you booked the ticket, though......
Just curious - why didn't you use this ticket to purchase your replacement ticket last year?