You Write Complaints, But Do You Write Compliments
Jul 15, 2006 | 7:44 pm
#31
Join Date: Mar 2004
Location: MSY
Programs: NW Gold and now Delta Gold
Posts: 3,072
Standby, what a great idea
Last summer I wrote a review for tripadvisor of a restaurant where I had a wonderful experience, Bradley Ogden's at Caesar's Palace, where the chef made up a special tasting menu for our party. I wish I had thought to send a copy to the management, so that the staff could be properly thanked. I didn't even think of it and it would be so easy to do!
Originally Posted by Standby4321
With hotels, I frequently write reviews on Tripadvisor. When I am giving a place a great review, I send the link to the hotel manager and I try to name particularly stellar empoyees if I feel they should be singled out. I frequently hear back from hotel managers who appreciate sharing the compliments because they help employees to stay motivated when they know their good work is being recognized. I rarely send complaints unless I really feel short-changed.
Jul 16, 2006 | 2:12 pm
#32
Join Date: Mar 2003
Location: BUR
Programs: AAdvantage, Delta SkyMiles
Posts: 650
I've only complained twice and it was because in both cases, the airline knew of a maintenance problem and still dropped the ball when handling existing check-ins. Both times, they've taken good care of me.
I've written at least twice as many complimentary letters - normally with regards to the flight crew in what I consider challenging flying conditions.
I've written at least twice as many complimentary letters - normally with regards to the flight crew in what I consider challenging flying conditions.