Email Response Time
Jun 13, 2004 | 11:01 pm
#1
Original Poster
Join Date: Sep 2003
Location: Kettering, Ohio USA
Posts: 554
Email Response Time
In your opinion, how quickly should a major hotel (individual property Hyatt, Sheraton, etc) respond to an email request concerning rates? How quickly should a day tour company respond?
If companies don't respond to emails does that negatively color your opinion of them?
I used to always fax hotels but figure if they advertise their email address I should use it.
If companies don't respond to emails does that negatively color your opinion of them?
I used to always fax hotels but figure if they advertise their email address I should use it.
Jun 13, 2004 | 11:17 pm
#2
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,445
For hotel same or next day. For day tour company maybe 1-3 days depending how far out the enquiry was about. For (multi-day) tour company I would like similar for a large company but could understand longer delay for small outfit.
Jun 13, 2004 | 11:18 pm
#3
In Memoriam
Join Date: Dec 2003
Location: Switzerland/Atlanta,GA
Programs: Executive Club Gold/Frequence Plus Red
Posts: 1,756
I usually expect an answer within two hours. They never wait more than ten seconds to request a CC imprint.
If they want my business, they have to react fast.
An unanswered email means they don't want my business. I go elsewhere.
If they want my business, they have to react fast.
An unanswered email means they don't want my business. I go elsewhere.
Jun 14, 2004 | 12:15 am
#4
Join Date: Jan 2001
Location: Northridge, CA, - AA EXP 3 MM , Bonvoy Ambassador, Hertz PC, Lots of other programs and points
Posts: 1,438
I also expect a fast response from business. During regulard business hours (that they establish) a 2 hour response is acceptable, but I would prefer faster, otherwise I could just call.
Jun 14, 2004 | 7:09 pm
#5
Join Date: Jan 2004
Location: YUL
Programs: AE, AirMiles Gold
Posts: 666
I usually expect a responde within 1 business day.
I always prefer places that can answer quickly, and if a place do not answer then they won't get my business.
If they can't be bothered to answer a few questions, I can't be bothered to hand them money.
I always prefer places that can answer quickly, and if a place do not answer then they won't get my business.
If they can't be bothered to answer a few questions, I can't be bothered to hand them money.