Refund on tickets
Jul 17, 2001 | 5:19 pm
#1
Original Poster
Join Date: Jul 2001
Location: River Forest, IL
Posts: 329
Refund on tickets
Got a call today from Frontier that my intinerary had changed. I'm going from Chicago to Salt Lake, changing in Denver.
There was supposed to be 1 1/2 hour window to change, planes now they say it's only 1/2 hour. I can get a direct flight for less $$$ with Delta. Frontier says I can't get a refund even though the itinerary change is their doing (they are blaming FAA). Is this right? Is it worth pursuing?
There was supposed to be 1 1/2 hour window to change, planes now they say it's only 1/2 hour. I can get a direct flight for less $$$ with Delta. Frontier says I can't get a refund even though the itinerary change is their doing (they are blaming FAA). Is this right? Is it worth pursuing?
Jul 17, 2001 | 6:46 pm
#2
Suspended
Join Date: Sep 2000
Location: GSP (Greenville, SC)
Programs: DL Gold Medallion; UA Premier Executive; WN sub-CP; AA sub-Gold
Posts: 13,393
If Frontier changes the schedule, you can change your flights without a change fee. You cannot get a refund. If you wanted a non-stop flight, you should have booked with Delta to begin with.
Jul 18, 2001 | 1:28 pm
#3
Join Date: Jan 2001
Location: NYC
Programs: UA/1K, DL/PM, AA/PLT, NW/SLV; SW/PLT, HH/DIA
Posts: 1,732
JS --
That's not entirely true. What matters is the complete fare rules for whatever you purchased. On most of the major airlines, 90%+ of their fares have wording which allows for a refund of the ticket if the schedule changes or becomes an illegal connection.
Unfortunately, this is only done by the big-boys. Frontier, ATA and so forth don't offer this.
That's not entirely true. What matters is the complete fare rules for whatever you purchased. On most of the major airlines, 90%+ of their fares have wording which allows for a refund of the ticket if the schedule changes or becomes an illegal connection.
Unfortunately, this is only done by the big-boys. Frontier, ATA and so forth don't offer this.