When is a question a command?
#16
Join Date: Aug 2000
Programs: I am an AS employee, but my comments do not represent the company in any official capacity.
Posts: 4,343
Originally posted by Steve M:
{snip}if the passenger refuses the voluntary security screening and is refused carriage for that reason, then they are entitled to a refund of the fare paid, *even if they have a non-refundable ticket*.{snip}
{snip}if the passenger refuses the voluntary security screening and is refused carriage for that reason, then they are entitled to a refund of the fare paid, *even if they have a non-refundable ticket*.{snip}
What do you say VI?

#17
Join Date: Jan 2001
Location: Hamburg, Germany
Posts: 265
This story sonds a bit surprising to me: If I were in a hurry to catch my plane, I definitely would NOT start argueing with security staff. Additionally, I also would give priority to security rather than to the personal feelings of some travellers.
[This message has been edited by Howie (edited 04-27-2001).]
[This message has been edited by Howie (edited 04-27-2001).]
#20
Join Date: Apr 2001
Posts: 648
What do you do if you are pulled over by a police officer, and s/he says to you, "May I see your drivers' license, insurance, and registration, please?"
You going to get into a smart-alecky semantics argument then?
Come ON! Show a little respect... that's what the security guard was giving you by "asking" instead of directing... otherwise, I suspect we'd be reading about a thread about "Gruffy Security Guards" or something like that.
You were on your way to doing your job, just as she was doing hers. If you were in a hurry, that's not security's fault... that's time management on your part.
And people wonder why airport personnel can be nasty. We get what we give.
[This message has been edited by ETOPS01 (edited 04-27-2001).]
You going to get into a smart-alecky semantics argument then?
Come ON! Show a little respect... that's what the security guard was giving you by "asking" instead of directing... otherwise, I suspect we'd be reading about a thread about "Gruffy Security Guards" or something like that.
You were on your way to doing your job, just as she was doing hers. If you were in a hurry, that's not security's fault... that's time management on your part.
And people wonder why airport personnel can be nasty. We get what we give.
[This message has been edited by ETOPS01 (edited 04-27-2001).]
#23




Join Date: Mar 2001
Location: Dallas
Programs: AA EXP/5MM; DL DM; HHonors DIAM; Marriott GLD
Posts: 4,132
Seems like the woman was just being courteous. Would you have preferred her to say "You will not be allowed to proceed unless I check your bag, sir?"
I'm generally inclined to give these security folks the benefit of a doubt. Putting myself in their position, I think it would be kind of depressing to spend all day serving people who are jetting off to all sorts of exotic (at least to the security person) destinations that they will probably never get the chance to see-- the average ticket price is well in excess of their weekly gross income. Moreover, by definition, they have little opportunity to interact in a pleasant way with passengers.
A lot of people have pointed out how low the pay scales are for these people. It's even worse when you consider their commute to and from work. Think about it, airports are generally located far away from where people live and (in the U.S.), not well served by urban mass transit systems. If you work at an airport (at least if your a security person), you probably don't have anywhere to park that is remotely close to the terminal building-- so you've got to add a lot of extra time and aggravation getting to and from the airport, none of which you gets you any extra pay.
I'm generally inclined to give these security folks the benefit of a doubt. Putting myself in their position, I think it would be kind of depressing to spend all day serving people who are jetting off to all sorts of exotic (at least to the security person) destinations that they will probably never get the chance to see-- the average ticket price is well in excess of their weekly gross income. Moreover, by definition, they have little opportunity to interact in a pleasant way with passengers.
A lot of people have pointed out how low the pay scales are for these people. It's even worse when you consider their commute to and from work. Think about it, airports are generally located far away from where people live and (in the U.S.), not well served by urban mass transit systems. If you work at an airport (at least if your a security person), you probably don't have anywhere to park that is remotely close to the terminal building-- so you've got to add a lot of extra time and aggravation getting to and from the airport, none of which you gets you any extra pay.
#24
Join Date: Jan 2001
Location: Vancouver - UA 1K, Hilton Diamond, Starwood Platinum, Hyatt Diamond
Posts: 550
I tried that once Eastwest and all I can say is the Man with the rubber glove was surprisingly gentle....
That part that hurts the most is, when the inspection was over, he never called, he never wrote, not even flowers on Valentines Day. I gave him the best 20 mins of my life... Men are such pigs...
But seriously, why not consent? If it is that she improperly phrased the question, she quickly corrected herself when you refused. Whats to argue about, it only makes you look more suspicious and make them more adamant that they are going to search you. Maybe search you very thoroughly
That part that hurts the most is, when the inspection was over, he never called, he never wrote, not even flowers on Valentines Day. I gave him the best 20 mins of my life... Men are such pigs...
But seriously, why not consent? If it is that she improperly phrased the question, she quickly corrected herself when you refused. Whats to argue about, it only makes you look more suspicious and make them more adamant that they are going to search you. Maybe search you very thoroughly
#25
Join Date: Mar 2001
Location: AUS
Posts: 203
Originally posted by ETOPS01:
What do you do if you are pulled over by a police officer, and s/he says to you, "May I see your drivers' license, insurance, and registration, please?"
...
Come ON! Show a little respect... that's what the security guard was giving you by "asking" instead of directing...
What do you do if you are pulled over by a police officer, and s/he says to you, "May I see your drivers' license, insurance, and registration, please?"
...
Come ON! Show a little respect... that's what the security guard was giving you by "asking" instead of directing...
The correct answer to "May I see your drivers license?" is "Of course, officer, here it is."
The correct answer to "May I see your trunk?" is "No, I'm sorry."
But how do you know the difference? They have purposely phrased everything in the same pseudo-question format so that people are misled into thinking they have no choice (while legally covering their butts because they DID give them a choice).
My answer to "May I..." anything is "I would prefer you didn't." Then the ball is in their court to let me know if I really don't have a choice in the matter.
I think the thread asked a perfectly valid question, and I'm more than a little surprised at how willing everyone seems to be to give up all autonomy (even the right to ask questions!) in the name of security.

