According to information filed with thye Bureau of Transportation Statistics (BTS), the 11 carriers reporting on-time data posted a 76.6 percent on-time record in January, better than both December's rate of 62.8 percent and January 2000's 73.7.

Aloha Airlines had the best on-time arrival rate in January at 93.9 percent, followed by Northwest Airlines at 81.0 and Continental Airlines at 80.6.

Alaska Airlines had the lowest percentage of on-time flights at 66.2, with America West Airlines ranked tenth at 68.5 and Delta Air Lines ninth at 73.1.

The report contains a list of regularly scheduled flights that were late at least 80 percent of the time. In January, only one flight fit this category: Alaska flight 720 from Seattle to Phoenix, which was late 83.87 percent of the time.
http://news.airwise.com/stories/2001/03/984086397.html

While flight delays and cancellations fell in January, consumer complaints against airlines went up a whopping 73 percent, the government said on Thursday.

The Transportation Department said in its monthly Air Travel Consumer Report that consumers filed 2,221 complaints about airline service with the agency in January.

That figure compares with 1,285 complaints filed December and was 9 percent more than the 2,034 complaints registered with DOT in January 2000.

This figure does not include complaints filed by consumers with individual airlines.
http://biz.yahoo.com/rf/010308/n08184164.html

Flight delays on the nation's major airlines eased during January, but complaints about airline service continued to climb, according to a new report from the Department of Transportation. The nation's 10 biggest commercial carriers posted an average 76.6 percent on-time record during the month, up from December's rate of 62.8 percent. Northwest Airlines (NWAC: news, msgs, alerts) topped the list with 81 percent of its flights arriving on time, while Continental (CAL: news, msgs, alerts) was a close second at 80.6 percent. Alaska Airlines (ALK: news, msgs, alerts) was at the bottom of the list. But, while airlines improved their timeliness, travelers were less satisfied with service. The DOT says passengers registered 2,221 complaints in January, an increase of nearly 73 percent from December and 9 percent more than the same time last year. DOT spokesman Bill Mosley says, "We're making it easier to complain ... people can complain via email through our Web site and we now have text-messaging capabilities for the hearing impaired."
http://www2.marketwatch.com/news/yho...8628B43D5B4%7D

Doc, there's a way to embed the link into a short title
so that it doesn't stretch the screen into the next county.

Can somebody with more technical memory than I have
please advise on this? It'll help a lot... thanks!

------------------
"Service" should be a noun, not a verb.

Simply type in Short name of the link. Be sure the whole link starts with "http://".


[This message has been edited by Water Polo Ref (edited 03-10-2001).]