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Is now the time to demand consumer-friendly changes?

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Is now the time to demand consumer-friendly changes?

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Old Apr 8, 2020 | 12:51 pm
  #31  
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I'm probably too pessimistic but I wouldn't be surprised to see airlines permanently adopt some of the "temporary" emergency measures or exceptions they've put in place.
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Old Apr 8, 2020 | 6:39 pm
  #32  
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Originally Posted by Lux Flyer
I'm sure the cost of the airline providing those "beneftis" is baked into the ticket price somewhere.
Indeed it is, it's just another operational cost that must be paid for. There's only one airline I know of that tried to seperate it out as an individual line item and that was Ryanair. It was all of 2 Euro ($2.17 USD) per flight.
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Old Apr 8, 2020 | 8:04 pm
  #33  
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Originally Posted by Thysk
Airlines are not responsible for things out of their control, like weather, under EC261. The only thing they have to do in that scenario, is provide food&water if the delay is more than 2 hours, which I think is the correct thing to do (as airport food is ridiculously expensive).
EC261 just holds airlines responsible if they mess up (delaying/cancelling flights to either improve load capacity or due to poor maintenance, for example). Can you imagine how fast AA would've budged if EC261 was in play when they were fighting their mechanics (in court)? That stuff would've been solved within days, causing far less customers to experience delays, instead of the situation and results that we've seen.
Well..that depends on what you mean by "out of their control". If you read through the EC261 focused threads on FT you will see MANY examples of airlines being expected to pay in circumstances I at least would have said were NOT within their control.... ie..Volcanic eruptions.... Delays caused by damage to aircraft by airport equipment and so on. YMMV of course, but IMO EC261 is already being pushed too far.
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Old Apr 9, 2020 | 7:37 am
  #34  
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Yet people kept packing the planes, even the most horrible carrier Ryanair. I'd hitch hike across Europe before I flew them. As long as people are going to buy tickets on the ULCCs the shoddy treatment will continue. Now given what is happening with the global economy the ULCCs might find few takers for their $59 fares because so many people will be flat broke.
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Old Apr 9, 2020 | 7:41 am
  #35  
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Originally Posted by GuyIncognito
I didn't say they should have sat around on a pile of cash. I said maybe they should have taken one row of seats out of their planes. Or included a carry-on bag with every ticket. Or made their websites more functional. Or done literally anything else with that $45 billion that would make me more sympathetic to their cause. They didn't have to please consumers for the last ten years because they had plenty of demand and, well, that's business. But now the shoe is on the other foot. Why shouldn't we have demands?
Who is "we"?

The owners of UA, e.g. its shareholders, received a benefit. That includes large institutional funds such as teacher & fire fighter pension plans. Remove a row of seats rather than properly fund an EMT's pension? It's all a balance.
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Old Apr 9, 2020 | 8:16 am
  #36  
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Originally Posted by Often1
Who is "we"?

The owners of UA, e.g. its shareholders, received a benefit. That includes large institutional funds such as teacher & fire fighter pension plans. Remove a row of seats rather than properly fund an EMT's pension? It's all a balance.
Well let's just rip out the seats and stack the passengers like cordwood so we can all maximize our 401ks.
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Old Apr 9, 2020 | 11:13 am
  #37  
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Originally Posted by GuyIncognito
Well let's just rip out the seats and stack the passengers like cordwood so we can all maximize our 401ks.
Perhaps you missed the use of the word "balance"?
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Old Apr 9, 2020 | 7:40 pm
  #38  
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Originally Posted by Often1
Who is "we"?

Remove a row of seats rather than properly fund an EMT's pension? It's all a balance.
This is the stretch of the century lmao.
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Old Apr 9, 2020 | 7:47 pm
  #39  
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I think it was very interesting to see how many individuals are actually against consumer protections and regulations, when we (the US taxpayers) are handing out billions in our tax dollars in a blank check without asking for anything in return. Protect the company, not the consumer! It's very interesting to say the least, and while I understand these positions, I think GuyIncognito said it best.
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Old Apr 10, 2020 | 1:33 am
  #40  
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Originally Posted by BearX220
It's a difficult point to put across in this hypercharged climate, but if the airlines had kept $45 billion in cash sitting around in expectation of a long-shot economic apocalypse unlikely to ever occur, they would be fending off criticism of a different kind.
They would have received some criticism from shareholders, but that's about it.

Maybe we need a "stress test" for airlines like we developed for banks after the recession. They should be required to have enough cash on hand to weather a downturn of a certain intensity. If we tell individuals to have a 6 month emergency fund in case they lose their job, why shouldn't airlines have a similar requirement? Airlines without sufficient cash on hand should fail the stress test and have limitations placed on their ability to pay dividends or buy back stock.

Alternatively, we could allow airlines to "opt out" of the stress test on the condition that they not participate in any bailout. If a disaster happened, this would likely wipe out the shareholders.

I know people say this situation was unforeseeable, but we are 20 years into the new millennium and this is the second time US airlines have required a bailout. It's not as uncommon as people think. Businesses need to plan for such things.
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Old Apr 10, 2020 | 6:07 am
  #41  
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Originally Posted by cbn42
Maybe we need a "stress test" for airlines like we developed for banks after the recession... If we tell individuals to have a 6 month emergency fund in case they lose their job, why shouldn't airlines have a similar requirement?
You will hardly ever see me defend typical airline management, and as I said upthread the industry's current position re: government rescue is ridiculous, e.g. you owe us $50 billion, we owe you nothing. But the current situation is pretty off-the-charts in terms of exterior stressors. This is not a hurricane destroying some planes, or even 9/11. This is revenue dropping to virtually zero for at least half a year in a business that is extremely cash flow dependent. To advance your example of prudent personal finance, of course individuals should keep three to six months' funds on hand for rainy days if they can amass it (and many can't, particularly younger people), but virtually no individual has cash stacked up to live on for years in the aftermath of a meteor strike. This is a meta event.

That said it wouldn't bother me to see Doug Parker sweeping up at Denny's after this is over.
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Old Apr 10, 2020 | 3:02 pm
  #42  
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Originally Posted by cbn42
They should be required to have enough cash on hand to weather a downturn of a certain intensity. If we tell individuals to have a 6 month emergency fund in case they lose their job, why shouldn't airlines have a similar requirement?
The major US airlines were prepared to handle another 9/11-scale event. Nobody was prepared to have an 80%+ reduction in flights then still operate at less than a 15% load factor on the remaining flights.

No business in prepared for a >95% reduction in revenue.
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Old Apr 10, 2020 | 7:03 pm
  #43  
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Originally Posted by cbn42
If we tell individuals to have a 6 month emergency fund in case they lose their job, why shouldn't airlines have a similar requirement? Airlines without sufficient cash on hand should fail the stress test and have limitations placed on their ability to pay dividends or buy back stock.
Exactly, this 6 months emergency fund is something which has been preached to individuals for a long time and something similar should have been planned not only by airlines but by all businesses.

The "once in a blue moon" excuse doesn't wash as that's the same thought process as to why we do it (an emergency fund we hope never to touch), and the airlines have had their hands out almost since the first Chinese bat sneezed.
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Old Apr 10, 2020 | 10:12 pm
  #44  
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Originally Posted by Often1
Who is "we"?
"Smith & Wesson...and me." - Harry
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Old Apr 11, 2020 | 2:59 am
  #45  
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All the MERGERS also meant you were down to three big hub-and-spoke legacies that all figured they were too big to fail and had more "leverage" to demand a bailout than they did in 2001. So they went their merry way in making things worse for passengers in the name of increased profits and then spending most of that on share buybacks.

I've said all along that I think we'll need government-mandated minimums on the seating because airlines won't be reasonable about it on their own. Someone like Spirit will try to push it just a bit more and, if they get away with it, it puts pressure on others to join the race to the bottom.

We also shouldn't let up on all-in pricing. We've had airlines like Spirit just invent airline-imposed fees and make them look like taxes. They'd like nothing better than to advertise $0 fares in large type but have them price to $50, minimum, after taxes and hidden fees and then start the "optional" fees on top of that.
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