Does EU261 count in this case?
Nov 11, 2017, 3:02 pm
#1
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Join Date: Mar 2010
Location: PIT
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Does EU261 count in this case?
I have a TP flight coming up on the 20th CMN-LIS-MXP. I decided to check the reservation and found out TP canceled my CMN-LIS, and rebooked for the 19th, but the LIS-MXP is still on the 20th. First off it’s ridiculous that they think that’s an okay schedule. Second, I never received a notification about this change, it was very lucky I check my reservations every once in a while and I spotted it. Would EU261 apply because I never received notification, and it’s now within two weeks?
I’m going to call TP to try to change to the 1300 flight on the 20th, but I was just going to see if I deserve some compensation.
I’m going to call TP to try to change to the 1300 flight on the 20th, but I was just going to see if I deserve some compensation.
Nov 11, 2017, 3:39 pm
#3
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Nov 13, 2017, 2:58 am
#4
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Deserve isn't quite the term I'd use to describe EC261 - you're either entitled or you're not, it's not a discretionary or negotiable piece of legislation.
You are correct in saying that flight changes between one and two weeks can attract compensation, but only if the airline fails to provide alternative flights which depart or arrive within certain criteria:
These timings get tighter for notifications within one week.
If TP meet these criteria when you ask them to re-route you, then you do not have a claim.
You are correct in saying that flight changes between one and two weeks can attract compensation, but only if the airline fails to provide alternative flights which depart or arrive within certain criteria:
- depart no more than two hours earlier than scheduled, and
- arrive no more than four hours later than scheduled
These timings get tighter for notifications within one week.
If TP meet these criteria when you ask them to re-route you, then you do not have a claim.
Nov 13, 2017, 3:19 am
#5
Original Poster
Join Date: Mar 2010
Location: PIT
Programs: OZ Diamond, UA Gold
Posts: 9,922
Deserve isn't quite the term I'd use to describe EC261 - you're either entitled or you're not, it's not a discretionary or negotiable piece of legislation.
You are correct in saying that flight changes between one and two weeks can attract compensation, but only if the airline fails to provide alternative flights which depart or arrive within certain criteria:
These timings get tighter for notifications within one week.
If TP meet these criteria when you ask them to re-route you, then you do not have a claim.
You are correct in saying that flight changes between one and two weeks can attract compensation, but only if the airline fails to provide alternative flights which depart or arrive within certain criteria:
- depart no more than two hours earlier than scheduled, and
- arrive no more than four hours later than scheduled
These timings get tighter for notifications within one week.
If TP meet these criteria when you ask them to re-route you, then you do not have a claim.
Nov 13, 2017, 7:50 am
#6
Join Date: Oct 2000
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Thanks. Originally was changed to leave 24 hours in advance, but with my MXP flight remaining at the same time, so there was an overnight in LIS. I called in to change, I'm now leaving CMN on the 20th my original day in the afternoon, and I'm arriving in MXP about 6 hours later at 23:30 (which also means I'll have to overnight there because the last bus heading north leaves at 23:40). I sent a complaint through TP's online system. We will see if/when they get back to me!
Royal Air Maroc has a 12:05 PM non-stop flight that gets to Milan (MXP) at 4:15 for $185
Nov 13, 2017, 7:52 am
#7
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Location: PIT
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Alas, I'm not even getting miles for this flight because its in too low a fare bucket. I've also got my outbound flight on Wednesday that canceling wouldn't make much sense. Thanks for the heads up though, I saw that when I was looking for alternatives.