Idiots on a plane...
Sep 16, 2016 | 1:26 pm
#18
Join Date: Jan 2000
Programs: Latinpass Million Miler. BA Gold.
Posts: 3,544
Not quite on a plane ... but on the subject of calls ...
I was sat in CDG a couple of weeks ago and a woman came over to near where I was sat (from near her companion) and proceeded to have a conversation at volume about how they weren't going to make their delivery targets for Christmas unless something significant changed in warehouse processes (like upping production 50%).
She strongly felt - and I recall this - that having sat the warehouse teams down and told them to find a solution was enough and they should have found one by now and apparently they'd just told her there wasn't a solution due to under investment in people and this wasn't good enough.
She was deeply concerned about their new operations director who was supposed to have been brought in to fix the processes and didn't seem to have done anything in the 3 months he'd been there and which members of the management team should sit in on his appraisal to deliver the "get on with it or get out" message.
Anyway - she gave me enough information to work out who the delivery director was, look him up on linkedin and from there derive the company, from there find her, figure out who she was talking to and also work out which of their clients weren't getting their deliveries. All in the space of about 15 minutes.
I was seriously tempted to message him. But I figured that would make me as unprofessional as her.
But I was more amused by the idea that this particular company would be majorly failing on their orders for major retailers which (apparently) they've known about for 6 months and have failed to scale for and I felt that amusement would satisfy me.
I was sat in CDG a couple of weeks ago and a woman came over to near where I was sat (from near her companion) and proceeded to have a conversation at volume about how they weren't going to make their delivery targets for Christmas unless something significant changed in warehouse processes (like upping production 50%).
She strongly felt - and I recall this - that having sat the warehouse teams down and told them to find a solution was enough and they should have found one by now and apparently they'd just told her there wasn't a solution due to under investment in people and this wasn't good enough.
She was deeply concerned about their new operations director who was supposed to have been brought in to fix the processes and didn't seem to have done anything in the 3 months he'd been there and which members of the management team should sit in on his appraisal to deliver the "get on with it or get out" message.
Anyway - she gave me enough information to work out who the delivery director was, look him up on linkedin and from there derive the company, from there find her, figure out who she was talking to and also work out which of their clients weren't getting their deliveries. All in the space of about 15 minutes.
I was seriously tempted to message him. But I figured that would make me as unprofessional as her.
But I was more amused by the idea that this particular company would be majorly failing on their orders for major retailers which (apparently) they've known about for 6 months and have failed to scale for and I felt that amusement would satisfy me.
Sep 16, 2016 | 3:17 pm
#19
FlyerTalk Evangelist
Join Date: May 1998
Location: Massachusetts, USA; AA 2.996MM & Plat Pro, DL 1MM, GM & Flying Colonel
Posts: 25,037
I was in the Heathrow T3 Admirals Club (or Flagship Lounge, don't remember, doesn't matter) a while back when one of these types was having a very loud discussion on his mobile. I wrote a short note and put it in front of him. It said, as best I remember:
He quieted WAY down, REALLY REALLY fast.
You don't know who I am.
You don't know what industry I work in.
You don't know who I know.
You don't know what industry I work in.
You don't know who I know.
Sep 16, 2016 | 3:29 pm
#20
FlyerTalk Evangelist
Join Date: Jun 2013
Posts: 20,271
I was in the Heathrow T3 Admirals Club (or Flagship Lounge, don't remember, doesn't matter) a while back when one of these types was having a very loud discussion on his mobile. I wrote a short note and put it in front of him. It said, as best I remember:
He quieted WAY down, REALLY REALLY fast.
He quieted WAY down, REALLY REALLY fast.
And - I admit in advance - I'm stealing it.
Thank you.
Sep 16, 2016 | 3:34 pm
#21
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,654
Anyway - she gave me enough information to work out who the delivery director was, look him up on linkedin and from there derive the company, from there find her, figure out who she was talking to and also work out which of their clients weren't getting their deliveries. All in the space of about 15 minutes.
^ this is awesome
Sep 16, 2016 | 3:38 pm
#22
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,685
OP, if you overheard what company it was, you should contact that company's president and let him know that confidential company information was being disseminated publicly by this jerk.
Sep 16, 2016 | 4:50 pm
#25
Join Date: Jan 2014
Programs: EBG(fL), BAEC GGL/CCR, Marriott Plat(fL)/Titanium, HHD
Posts: 664
Some people have no manners, or sense for confidentiality.
Sep 16, 2016 | 5:43 pm
#26
Join Date: Sep 2015
Programs: LH SEN; BA Gold
Posts: 8,437
I've had a few of these 'suits' on flights into LCY.
There's the guy working during taxi and flight on his power point presentation. It was nice to read though. There's the guy holding a team meeting. There's the guy explaining in depth what he thinks of a case and how to handle a client.
But I overhear such conversations on the ground too. Whenever I enjoy my weekend at home, I occasionally end up sitting on terrasse next to a couple of lawyers, that openly discuss their clients, strategies (that usually are extremely bad), etc... .
In any case, this shows a bad work attitude. A lawyer or financial consultant should know of the importance of confidentiality, especially on flights, that are filled to the brim with passengers working in the industry.
There's the guy working during taxi and flight on his power point presentation. It was nice to read though. There's the guy holding a team meeting. There's the guy explaining in depth what he thinks of a case and how to handle a client.
But I overhear such conversations on the ground too. Whenever I enjoy my weekend at home, I occasionally end up sitting on terrasse next to a couple of lawyers, that openly discuss their clients, strategies (that usually are extremely bad), etc... .
In any case, this shows a bad work attitude. A lawyer or financial consultant should know of the importance of confidentiality, especially on flights, that are filled to the brim with passengers working in the industry.
Sep 16, 2016 | 11:45 pm
#28
Original Poster
Join Date: Oct 2014
Location: Spalding
Programs: BA Bronze,Accor.Flightdiary.net/liamvad
Posts: 667
Sep 16, 2016 | 11:49 pm
#29
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,575
Sep 17, 2016 | 12:37 am
#30
FlyerTalk Evangelist
Join Date: May 2012
Location: Sydney Australia
Programs: No programs & No Points!!!
Posts: 14,392
I was in the Heathrow T3 Admirals Club (or Flagship Lounge, don't remember, doesn't matter) a while back when one of these types was having a very loud discussion on his mobile. I wrote a short note and put it in front of him. It said, as best I remember:
He quieted WAY down, REALLY REALLY fast.
He quieted WAY down, REALLY REALLY fast.