Priority services not reserved for priority passengers?
#1
Original Poster

Join Date: Jul 2013
Posts: 12
Priority services not reserved for priority passengers?
I travel frequent (~100 trips a year) and almost exclusively business. One of my primary reasons is its quicker ground handling. Saving time is really important, as I am very time poor. One of my biggest gripes is when the ground handling doesn't uphold its commitment (I've paid for it), such as business or first check in becoming the 'troubleshooting' desk for other passengers (non elite), priority security queue access for families (e.g. Manchester Airport), free-for-all priority boarding (I've noted BA now let Bronze, Silver, Gold on via Priority boarding - BA399 from Brussel on Friday has a huge priority queue, bigger than regular queue), non existant priority baggage handling (my biggest annoyance). There is pretty much nothing you can do, despite the fact you do not get the quicker ground handling (which I pay for). Swiss airlines in Zurich have great operations, consistently works, so it can be done.
#2


Join Date: Jun 2012
Location: East Anglia UK
Programs: BA-S UA LH-Sen KLM/AF-Plat.
Posts: 1,699
BA are not always good at the queue management. Last time I was in Nice the line for Club was longer than the other two lines put together, for a 319 that has what, about 24 Club seats?
The old argument about the colour of the card you have will go round and round but it is self defeating if all it means is you don't actually get the priority you paid for for that particular flight. Never mind if you're a gold card flying in eco, get in the eco line!
The old argument about the colour of the card you have will go round and round but it is self defeating if all it means is you don't actually get the priority you paid for for that particular flight. Never mind if you're a gold card flying in eco, get in the eco line!
#6




Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 41,216
For a true Biz class traveler, I do not see the advantage of being aboard early though ... you won't arrive any earlier. So the way to optimise time is to check in as late as permitted and then arrive at the gate when the staff has called you thrice and is about to close the door.
#7
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,439
I travel frequent (~100 trips a year) and almost exclusively business. One of my primary reasons is its quicker ground handling. Saving time is really important, as I am very time poor. One of my biggest gripes is when the ground handling doesn't uphold its commitment (I've paid for it), such as business or first check in becoming the 'troubleshooting' desk for other passengers (non elite), priority security queue access for families (e.g. Manchester Airport), free-for-all priority boarding (I've noted BA now let Bronze, Silver, Gold on via Priority boarding - BA399 from Brussel on Friday has a huge priority queue, bigger than regular queue), non existant priority baggage handling (my biggest annoyance). There is pretty much nothing you can do, despite the fact you do not get the quicker ground handling (which I pay for). Swiss airlines in Zurich have great operations, consistently works, so it can be done.
#8


Join Date: Feb 2004
Location: Malaga, Spain
Posts: 1,091
For a true Biz class traveler, I do not see the advantage of being aboard early though ... you won't arrive any earlier. So the way to optimise time is to check in as late as permitted and then arrive at the gate when the staff has called you thrice and is about to close the door.
Flying only Business Class on only one airline is great for collecting miles but otherwise the benefits implicit in that high fare are worth a lot less than some years back
#9




Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 41,216
Not sure if you can say this with such generality - the ratio of Biz/Eco fares is lower than ever before, FFPs are systematically crippled by the airlines, and the Biz products are overall better than they have been 5+ years ago. The game is much closer to "you get what your employers has paid for" than it has been the last 20+ years.
#10
FlyerTalk Evangelist




Join Date: May 1998
Location: Massachusetts, USA; AA 2.996MM & Plat Pro, DL 1MM, GM & Flying Colonel
Posts: 25,037
I beg to differ with you on this. If I fly enough to earn Gold (which has different meanings for different airlines, but it is in any case an elite level) and have earned the right to check in at certain positions as a published benefit of having done that, I will check in there unless I think it is to my personal advantage to check in somewhere else. If you don't like it when elite frequent flyers use the benefits to which their flying has entitled them, you may complain to the airline in question - or take your business to an airline that will not contaminate your elite line with people who fly 100,000+ paid miles a year on it but happen to be in the main cabin this time.
#11




Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 41,216
#12


Join Date: Jun 2012
Location: East Anglia UK
Programs: BA-S UA LH-Sen KLM/AF-Plat.
Posts: 1,699
I beg to differ with you on this. If I fly enough to earn Gold (which has different meanings for different airlines, but it is in any case an elite level) and have earned the right to check in at certain positions as a published benefit of having done that, I will check in there unless I think it is to my personal advantage to check in somewhere else. If you don't like it when elite frequent flyers use the benefits to which their flying has entitled them, you may complain to the airline in question - or take your business to an airline that will not contaminate your elite line with people who fly 100,000+ paid miles a year on it but happen to be in the main cabin this time.
Reading my words, of course, I can see the argument that using the shortest queue is the best policy no matter who you are. I feel there could probably be some feelings of superiority going on for those sticking to the priority line with a "look at me" attitude.
#13
FlyerTalk Evangelist




Join Date: Jan 2009
Location: London & Sonoma CA
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Posts: 10,543
Not sure if the OP spreads his 100 flights over multiple airlines, or sticks to one. If the former, then I can see some resentment about elites getting ahead of him: if the latter he needs to remember to add his FF number as he, too, will probably be an elite.
The essential point is that he needs to understand what he is buying in a Biz Class ticket, and what he is not buying. Clearly the seat at the front and a better meal, some Champagne (at least in Europe) and first off the plane. Perhaps a blocked middle seat, and perhaps a little bit better service. These are exclusively for Biz Class passengers. He is also buying into a raft of extra touches at the airport which are Priority over occasional travellers, but not priority over regular travellers - lounge access, earlier boarding, faster check in etc. These he could get even if he's not Biz Class, and perhaps he should consider dropping the Biz Class and buying the other services through loyalty to the airline.
Or, if he really wants exclusivity and time-saving, go private.
The essential point is that he needs to understand what he is buying in a Biz Class ticket, and what he is not buying. Clearly the seat at the front and a better meal, some Champagne (at least in Europe) and first off the plane. Perhaps a blocked middle seat, and perhaps a little bit better service. These are exclusively for Biz Class passengers. He is also buying into a raft of extra touches at the airport which are Priority over occasional travellers, but not priority over regular travellers - lounge access, earlier boarding, faster check in etc. These he could get even if he's not Biz Class, and perhaps he should consider dropping the Biz Class and buying the other services through loyalty to the airline.
Or, if he really wants exclusivity and time-saving, go private.
#14
Join Date: Sep 2014
Location: Brexile in ADB
Programs: BA, TK, HHonours, Le Club, Best Western Rewards
Posts: 7,067
[QUOTE=lloydah;25487611]Ok but my point really is that the priority line gets so long it's not worth it, as weero says - use the eco line if you like.
IST is hilarious for this, where you get equal queues for Business and Economy (mostly made out of status PAX rather than business class pax) but with three check in staff for the economy and one for the business class line.
IST is hilarious for this, where you get equal queues for Business and Economy (mostly made out of status PAX rather than business class pax) but with three check in staff for the economy and one for the business class line.
#15
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Bottom line is that if everybody is a "priority" than nobody is "priority". The people who control this, e.g. the marketing cookies, aren't the logistics cookies, so we get the more senior and experienced agents handling the problem passengers and delaying the people who believe that the expedited service is important to them.
For what it is worth, at busy airports with short-haul traffic, the entire concept of check-in counters needs to be revised and many carriers are doing it. Self-checking luggage is the simplest thing and 4-5 baggage tag printers can be supervised by one junior staff person. This leaves more highly-trained staff to deal with those people who really do need a staff person.
For what it is worth, at busy airports with short-haul traffic, the entire concept of check-in counters needs to be revised and many carriers are doing it. Self-checking luggage is the simplest thing and 4-5 baggage tag printers can be supervised by one junior staff person. This leaves more highly-trained staff to deal with those people who really do need a staff person.



