When do the airlines provide accommodation?
#16
FlyerTalk Evangelist




Join Date: Feb 2012
Location: Scottsdale, AZ
Programs: AAdvantage Executive Platinum, Delta Silver Medallion, Marriott Gold, United Silver, IHG Platinum
Posts: 16,449
Their staff is amazing, btw. When we were finally leaving FRA, LH was supposed to send someone from their disability services to help us. We waited and waited and no one came. The Sheraton people had one of their bellhops accompany us through the airport to check our bags. Bless that man. As we headed to the Business Class line, he said, "No. My guests are all First Class," and steered us to the First Class check-in, where he had a couple of friends, gave them our bags, and they cheerfully checked us in. He then accompanied us to the disability services office, where he gave them a bit of a Germanic scolding.

We gave that bellhop a rather generous tip, to say the least. Nice man.
#17


Join Date: Oct 2002
Location: UK
Posts: 7,566
So - if you're stuck in FRA, LHR or AMS overnight the airline HAS TO pay for your hotel - they can't get out of it.

