Greeted by name at check-in?
Jul 24, 2013 | 4:00 pm
#1
Original Poster
Join Date: Dec 2008
Location: FRA
Programs: Miles and More
Posts: 7
Greeted by name at check-in?
Imagine this: You are a P passenger arriving to a designated first
class check-in counter. The agent greets you very friendly by name,
"Hello, Mr. Flyertold, nice to see you."
Do you freak out? Is it a bit too much? Or is it nice and
personal?
Cultural context: Western Europe
class check-in counter. The agent greets you very friendly by name,
"Hello, Mr. Flyertold, nice to see you."
Do you freak out? Is it a bit too much? Or is it nice and
personal?
Cultural context: Western Europe
Jul 24, 2013 | 4:05 pm
#2
FlyerTalk Evangelist
Join Date: Apr 2001
Location: East Ester, Alaska
Programs: Alaska Million Miler, United Million Miler, Wyndham Rewards Diamond, Choice Hotels Diamond
Posts: 13,662
It's a nice touch to the overall service, but to me at least it's neither expected nor required.
Jul 24, 2013 | 4:18 pm
#4
Moderator: Manufactured Spending
Join Date: Jul 2011
Posts: 6,709
If I know that person, then it's fine.
If someone I don't know recognizes me by name, it's a bit creepy.
On a related note, I absolutely hate it when cashiers thank you by name using the name on your credit card or loyalty card. It's completely fake and shallow.
If someone I don't know recognizes me by name, it's a bit creepy.
On a related note, I absolutely hate it when cashiers thank you by name using the name on your credit card or loyalty card. It's completely fake and shallow.
Jul 24, 2013 | 4:42 pm
#5
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,220
I often had that happen at ROC and PVD when I lived there... I appreciated the thought.
Jul 24, 2013 | 5:51 pm
#7
Original Member
Join Date: May 1998
Location: **ATL**/PHX/MIA/LAX/HKG
Programs: AA-EXP/DL-Diamond/UA-100K/Hyatt-Globalist/Hilton-Diamond/Marriott-Titanium - Many more....
Posts: 546
Greeted by name at check-in?
BA apparently data mines the Internet and social media sites for this type of information and photos to create a personal gearing and recognition for high value customers. I do not like it.
Jul 24, 2013 | 8:23 pm
#8
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus, HH Gold, Hertz PC, National Executive, etc.
Posts: 31,682
If it's somewhere I stay regularly, I appreciate the modicum of recognition. I have 80 nights at a local hotel and I think one of the staff recognizes me. They were sold out last week and I reverted back to where I spent 50 nights last fall, but haven't stayed in 8 months, and both agents greeted me by name. I must admit, I appreciated it.
Somewhere new, where the bellman reads my luggage tag and radios the front desk - no, not so much. Why? Dunno. Just seems fake, forced, etc.
Somewhere new, where the bellman reads my luggage tag and radios the front desk - no, not so much. Why? Dunno. Just seems fake, forced, etc.
Jul 25, 2013 | 1:55 am
#14
Join Date: Sep 2012
Location: Western US
Programs: WN CP, WN A-List Preferred, AS MVPG 75k, SPG Gold, Hilton Gold, Hyatt Diamond
Posts: 554
Personally I'm against being greeted by name at check in. I'd prefer the other people standing around the check in counter don't know my name. Besides that, I've only ever been greeted by Mr. Last Name, never simply first name. I'm one to prefer being called by first name even in a professional setting, not last name.
The only thing that I find more annoying at check in than using my name is verbally telling me what my room number is. Simply write it on the key card envelope, don't advertise my room number to the entire lobby.
The only thing that I find more annoying at check in than using my name is verbally telling me what my room number is. Simply write it on the key card envelope, don't advertise my room number to the entire lobby.