Looking to improve the passenger experience!
Mar 27, 2013 | 12:45 pm
#1
Original Poster
Join Date: Mar 2013
Posts: 6
Looking to improve the passenger experience!
Hi there,
I work for an industrial design firm doing research on passenger/flight attendant experiences. I’d like your feedback on what works, what doesn’t, and what can be improved.
I'd like to start some discussions with folks who could shed some light on these issues.
For starters, I would like to know:
1. What type of airline/aircraft do you like to fly on…? Why…?
◦ Any positive and/or negative experiences/examples you could share?
Cheers
I work for an industrial design firm doing research on passenger/flight attendant experiences. I’d like your feedback on what works, what doesn’t, and what can be improved.
I'd like to start some discussions with folks who could shed some light on these issues.
For starters, I would like to know:
1. What type of airline/aircraft do you like to fly on…? Why…?
◦ Any positive and/or negative experiences/examples you could share?
Cheers
Mar 27, 2013 | 1:34 pm
#3
Suspended
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,657
Welcome to FT!
With respect, I'm having trouble believing any credible commercial operation would conduct its business (research) in this manner. The question is vague and is not framed or structured to elicit any meaningful data.
With respect, I'm having trouble believing any credible commercial operation would conduct its business (research) in this manner. The question is vague and is not framed or structured to elicit any meaningful data.
Last edited by UAPremExecflyer; Mar 27, 2013 at 1:42 pm Reason: Added comments after I pressed wrong option on iPhone app that deleted reply
Mar 27, 2013 | 1:41 pm
#4
A FlyerTalk Posting Legend
Join Date: Oct 2002
Location: back to my roots in Scotland!
Programs: Tamsin - what else is there to say?
Posts: 47,843
Love Airbuses due to the fact they appear to have more legroom. Hate 767s even with the 2-4-2 seating down the back. Will try really hard to avoid long haul on 767 unless I'm in J, and even then I'm meh about it.
Love the rocket that is the 757 but that's just because of the enthusiastic take off
Love upstairs on the 747. Smaller cabins are better than bigger ones.
Love the rocket that is the 757 but that's just because of the enthusiastic take off
Love upstairs on the 747. Smaller cabins are better than bigger ones.
Mar 27, 2013 | 1:45 pm
#6
Join Date: Nov 2010
Posts: 646
Hi Researcher,
Too lazy to dig up the aircraft, but imagine zillions of people squished together, no space to stand (no room near the bulkhead), two teeny restrooms for I think 138 economy passengers, and an eight hour flight. That's what I call a nightmare.
HYGIENE. Yo. Clean the godd*** planes! Gasp. Yes, steamvac and sterilize them between each flight. It's disgusting.
Make restrooms larger and more hygienic (no touch water faucets, and maybe air dryers if that could work on a plane).
Give us space. the minimum legroom in economy should be 34 inches seat pitch. The minimum. Not all of us fly business/first and we are still human.
Thanks.
Too lazy to dig up the aircraft, but imagine zillions of people squished together, no space to stand (no room near the bulkhead), two teeny restrooms for I think 138 economy passengers, and an eight hour flight. That's what I call a nightmare.
HYGIENE. Yo. Clean the godd*** planes! Gasp. Yes, steamvac and sterilize them between each flight. It's disgusting.
Make restrooms larger and more hygienic (no touch water faucets, and maybe air dryers if that could work on a plane).
Give us space. the minimum legroom in economy should be 34 inches seat pitch. The minimum. Not all of us fly business/first and we are still human.
Thanks.
Last edited by littlesheep; Mar 27, 2013 at 1:51 pm
Mar 27, 2013 | 2:41 pm
#10
Join Date: Aug 2005
Posts: 3,438
Took UA's flight 46 IAH-FRA the other night on a 767-400 in E- even and thought it was surprisingly nice. Comfortable seats, good IFE (crappy food). YMMV, but it was much nicer than the 747-400 I took on my last UA TATL, SFO-FRA
Mar 27, 2013 | 3:11 pm
#11
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,279
Economy seating with lack of space and little recline, is the single worst thing about flying. Even more than the TSA. It is particularly bad if you are flying internationally. (Some premium economy is okay because the seats are better, if not business, but some is just regular economy seats with a few extra inches of space.)
Mar 27, 2013 | 3:54 pm
#12
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Posts: 102,617
I'd suggest paying people to participate in your survey for commercial purposes. You should also hire an expert in the design of surveys.
Mar 27, 2013 | 4:24 pm
#13
Original Poster
Join Date: Mar 2013
Posts: 6
Quote: "You have to actually frame some direct questions if you want any data you can actually use."
Understood if this is too vague for some. I am really trying to get idea of if passengers or FAs prefer a particular type of aircraft, or fly on particular airlines due to the improved experience it gives them in flight. More interested in starting a discussion about it, not necessarily looking for hard data points.
Thanks for your time!
Understood if this is too vague for some. I am really trying to get idea of if passengers or FAs prefer a particular type of aircraft, or fly on particular airlines due to the improved experience it gives them in flight. More interested in starting a discussion about it, not necessarily looking for hard data points.
Thanks for your time!