The future of travel
#1
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The future of travel
Will the fun end? Will the US see Ryan air like airlines?
http://www.cnn.com/2012/11/27/travel...l?c=homepage-t
http://www.cnn.com/2012/11/27/travel...l?c=homepage-t
#5
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I read that article yesterday.
The article paints a picture of the Ryanair model becoming the dominant one in the skies - not a niche airline like Spirit doing it alone. I honestly don't think we'll get quite that far - not into some of the rather meanspirited fees like charging to reprint a boarding pass or charging to use all forms of payment besides one obscure form.
But in terms of the fee culture, that already is the dominant model with 4 of our 5 largest carriers doing it that way. Figure they will keep tightening the screws little by little - free soft drinks may eventually go away, as may all free preassigned seats.
I think the biggest difference is that the big players seem to be moving to the 50,000 mile level as their first "real" elite tier. The 25,000 mile level is quasi-elite and may continue to get pulled into more and more fees over time.
The article kind of hinted at that without being specific. They used the term "super-elite", which we tend to think as 1K/EXP. (I'm guessing the article wasn't addressing things like Concierge Key and Global Services.) By 2022, you may need to at the 100,000 mile tier to receive humane treatment.
The article paints a picture of the Ryanair model becoming the dominant one in the skies - not a niche airline like Spirit doing it alone. I honestly don't think we'll get quite that far - not into some of the rather meanspirited fees like charging to reprint a boarding pass or charging to use all forms of payment besides one obscure form.
But in terms of the fee culture, that already is the dominant model with 4 of our 5 largest carriers doing it that way. Figure they will keep tightening the screws little by little - free soft drinks may eventually go away, as may all free preassigned seats.
I think the biggest difference is that the big players seem to be moving to the 50,000 mile level as their first "real" elite tier. The 25,000 mile level is quasi-elite and may continue to get pulled into more and more fees over time.
The article kind of hinted at that without being specific. They used the term "super-elite", which we tend to think as 1K/EXP. (I'm guessing the article wasn't addressing things like Concierge Key and Global Services.) By 2022, you may need to at the 100,000 mile tier to receive humane treatment.
#6
Join Date: Oct 2004
Location: PDX
Posts: 2,284
What the article missed is that there's a growing market for the middle-ground in terms of Economy Plus/Premium Economy products. I forget which airline (CX? BA?) recently said that their PE cabin was their most profitable overall.
Not everyone is going to settle for park benches in the back, nor find value in paying for a super-premium product up front, and that middle-ground option is becoming more widely available on airlines the world over.
With domestic U.S. fares in First coming down dramatically of late, I think the next big change will be that First will be renamed Business on most domestic routes, with First reserved solely for 3-class aircraft flying on transcon routes. It would be a fairer representation of the product offered.
Not everyone is going to settle for park benches in the back, nor find value in paying for a super-premium product up front, and that middle-ground option is becoming more widely available on airlines the world over.
With domestic U.S. fares in First coming down dramatically of late, I think the next big change will be that First will be renamed Business on most domestic routes, with First reserved solely for 3-class aircraft flying on transcon routes. It would be a fairer representation of the product offered.
#7
Join Date: Feb 2011
Posts: 1,508
I never get the hatred for fee based airline service. Virtually every other business runs this way. You get a base product for $X and then every add-on costs $Y. Yet when an airline offers a flight from point A to B for $X and then you have to pay $Y for a drink or checked bags or a blanket everyone freaks out.
#8
Join Date: Oct 2004
Location: PDX
Posts: 2,284
When was the last time you walked into the world's largest restaurant chain and didn't see a meal deal, or a portion size upgrade priced at a discount? The problem with the way airlines have unbundled pricing is that there are few fully bundled deals left. You usually have to pay full whack for everything you order (with some discounts available if you order ahead online).
#9
Join Date: Feb 2011
Posts: 1,508
When was the last time you walked into the world's largest restaurant chain and didn't see a meal deal, or a portion size upgrade priced at a discount? The problem with the way airlines have unbundled pricing is that there are few fully bundled deals left. You usually have to pay full whack for everything you order (with some discounts available if you order ahead online).
1 checked bag - $25
Exit row seat upgrade $35
Or get both for $50
#10
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With domestic U.S. fares in First coming down dramatically of late, I think the next big change will be that First will be renamed Business on most domestic routes, with First reserved solely for 3-class aircraft flying on transcon routes. It would be a fairer representation of the product offered.
Agree with you on the middle-ground: I'm happy to see the concept of E+ holding fast with U.S. majors. Whether I get it included as an elite or can choose to buy it at a modest upcharge, I'm glad it's there.
I never get the hatred for fee based airline service. Virtually every other business runs this way. You get a base product for $X and then every add-on costs $Y. Yet when an airline offers a flight from point A to B for $X and then you have to pay $Y for a drink or checked bags or a blanket everyone freaks out.
I perceive the base product to be as follows:
- The airplane can safely operate from point A to point B. (e.g., The fuel in the plane is not an add-on cost. It's bought with my base tariff.)
- I have at least one reasonable method to buy and pay for the ticket. (e.g., The airline's own website using at least an MC or Visa. Obviously preferably Amex or Diner's as well.)
- There are no deceptive tricks or intentional obstacles solely intended to trip me up into paying a junk fee. (e.g., Simple things like using a kiosk to print a boarding pass should be allowed.)
- Here's where there may be some disagreement: I consider the ability to bring at least one standard carryon to be part of the base product.
- A standard coach seat of, say, 31" pitch.
- Ability to assign a seat in standard coach. (*Or* if any assigned seat at all is considered an extra, then a formal published IDB protocol that is independent of seat assignment.)
- Access to the lav. Access to potable water.
- Phone/airport bookings when the Internet can't support the booking.
Things that I perceive as "extras". Some I think airlines should maybe offer for free as a competitive advantage, but if they charged for them I'd understand it:
- E+ type seats...35-36" pitch.
- I'm begrudgingly accepting that checked bags will fully move into the "extra" category.
- Preassigned other "good" coach seats, such as exit row or the first few rows of Y.
- Food/bev. I could honestly care less if they decide to start charging for Cokes.
- Wifi.
- Phone/airport bookings when a web booking could have been done.
Maybe there are other products to be offered in there somewhere, but this is where I feel like the base product is. If enough people feel similarly, then the industry will have a lot of work to do to move people to a new norm. I find it interesting that they went there en masse with bag fees, but most (all?) have stepped back a bit by offering at least one easy backdoor to a single free checked bag.
I still think for us FT'ers the more interesting industry battle is what happens to the 25,000-mile and 50,000-mile elite tiers.
One other tidbit that we haven't discussed much here: Ryanair got a lot of global publicity with those 1-euro fares. That may have helped "grease" their fee culture along. It's sort of like a game, pay a euro and then try to dodge the fees. Here, outside of a few routes operated by Spirit, nobody's really tried this. Our general take is that fees come on top of the existing fare structure. The feeling is that we just paid more for something we used to get for less. The Ryanair feeling is frequently "this system sort of sucks, but my total bill is lower than Lingus so I can live with it."
#11
Join Date: Oct 2004
Location: PDX
Posts: 2,284
One other tidbit that we haven't discussed much here: Ryanair got a lot of global publicity with those 1-euro fares. That may have helped "grease" their fee culture along. It's sort of like a game, pay a euro and then try to dodge the fees. Here, outside of a few routes operated by Spirit, nobody's really tried this. Our general take is that fees come on top of the existing fare structure. The feeling is that we just paid more for something we used to get for less. The Ryanair feeling is frequently "this system sort of sucks, but my total bill is lower than Lingus so I can live with it."
I look back on PeoplExpress, and remember that no one really had a problem paying for each individual item, since they were all reasonably priced. Checking a bag was $3, for instance. Where I believe the backlash against unbundled fees comes from mainly is the opportunistic pricing that can reach punitive levels. I generally don't believe that the traveling public has a problem paying a fair price for an item received.
It would seem to me that instead of Ryanair's huge price for reprinting a boarding pass at the airport, for example, they could generate far more income by pricing it low and make it up in volume as a small nuisance fee. When a company views me as an adversary, or host for their parasitic behavior, is the time when I make up my mind to move on and find someone else to do business with. That's why I'll never even consider buying a ticket on Spirit, no matter how low the base fare may be.
#12
Join Date: Feb 2011
Posts: 1,508
One other tidbit that we haven't discussed much here: Ryanair got a lot of global publicity with those 1-euro fares. That may have helped "grease" their fee culture along. It's sort of like a game, pay a euro and then try to dodge the fees. Here, outside of a few routes operated by Spirit, nobody's really tried this. Our general take is that fees come on top of the existing fare structure. The feeling is that we just paid more for something we used to get for less. The Ryanair feeling is frequently "this system sort of sucks, but my total bill is lower than Lingus so I can live with it."
I think there are 3 things going on here.
1. People's entitlement mentality (see recent election results as Exhibit A). Everyone wants their free stuff. Don't bother me with the details of who pays for it or if it's sustainable in the long run, I DEMAND my free stuff now. And if you don't give it to me I'll throw a tantrum.
2. Consumers acting irrationally. Give someone 2 options of $300 for a fare with no checked bags and $20/bag fee or $320 for a fare with a checked bag and even people who know they will check a bag will choose $300. People want the better deal, they don't want to be bothered with what will happen tomorrow. And tomorrow they show up and have a heart attack when told it will be $20 to check a bag.
3. The media loves this stuff. Nothing more a travel "journalist" loves more than to tell his/her viewers how awful airlines are. When's the last time you saw a positive story about travel? It's nothing but negativity which feeds on itself in a never ending loop. I had a discussion about this with my sister over Thanksgiving. I showed her that the cost of her flight to my parents' house was cheaper that what it would have cost her to drive. Plus it got here there in 2.5 hours as opposed to a 15 hour drive she would have had each way. So she saved 20 hours of her time, saved the wear and tear on her car and came out ahead money wise. But still she wasn't happy because last year she also flew home for TG and it was $50 cheaper and damn those greedy airlines. No matter what an airline does, my sister won't be happy. And she is representative of the general flying public.
#13
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I see some more "unbundling" or "fees" but for the most part I think its nearing its end of what will be accepted. I don't see most airlines becoming extreme like charging $5 for a kiosk printed BP. However, $150 oil might change that.
Certainly the glory days of flying are for the most over with. Airlines will continue to focus on keeping airplanes packed to the gills. I also see regular air travel probably becoming more out of reach for certain people as fares will probably also continue a more upwards track.
At this point, a trail of bankruptcies, erractic oil prices, limited consumer income growth and in some cases lack of airtravel infrastructure seems to have kept the Juan Trippe types away. Spirit and Allegiant have been able to capitalize on niches. Flyers of Spirit either are willing to accept the limitations or know how to avoid the pethora of fees. Of course, they also attract the once or twice in a lifetime "low information" flyer that will be in for a real surprise when they get to the airport. So far, the business model works but can it go beyond niche markets when WN and B6 offer a much better product (I'd also say VX but I'm not sure if VX will be around long term.)
Certainly the glory days of flying are for the most over with. Airlines will continue to focus on keeping airplanes packed to the gills. I also see regular air travel probably becoming more out of reach for certain people as fares will probably also continue a more upwards track.
At this point, a trail of bankruptcies, erractic oil prices, limited consumer income growth and in some cases lack of airtravel infrastructure seems to have kept the Juan Trippe types away. Spirit and Allegiant have been able to capitalize on niches. Flyers of Spirit either are willing to accept the limitations or know how to avoid the pethora of fees. Of course, they also attract the once or twice in a lifetime "low information" flyer that will be in for a real surprise when they get to the airport. So far, the business model works but can it go beyond niche markets when WN and B6 offer a much better product (I'd also say VX but I'm not sure if VX will be around long term.)
#15
Join Date: Jul 2011
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I never get the hatred for fee based airline service. Virtually every other business runs this way. You get a base product for $X and then every add-on costs $Y. Yet when an airline offers a flight from point A to B for $X and then you have to pay $Y for a drink or checked bags or a blanket everyone freaks out.
What I object to is that airlines take advantage of their customer's lack of alternatives to gouge them for as much money as possible.





