Duty free failed to arrive
#31
FlyerTalk Evangelist
Join Date: Dec 2000
Location: south of WAS DC
Posts: 10,131
we got on a taca plane in san pedro sula during the niquagrian war to go to new orleans. my duty free was not there. for some reason the stewardess told me they were "over there", which was at the next gate. we asked wher the plane was going. Houston.... the plane and the gate had been called for new orleans. we went to the next gate, our duty free was at the door. asked that stewardess where her plane was going. "new orleans"
i do not know how they handled the 150-200 people that were taken to the wrong destination. taca did not sort the peoples to the correct planes.
i do not know how they handled the 150-200 people that were taken to the wrong destination. taca did not sort the peoples to the correct planes.
#32
Suspended
Join Date: Apr 2009
Programs: AAdvantage Gold
Posts: 1,614
I've never understood why the US has this completely bizarre system of having to collect your purchases at the gate, and why they can't operate like most other places - i.e. you buy at the shop, you take your goods there and then... it's not like (most!) people are going to crack open their cheap bottle in the airport whilst waiting for boarding!
It seems like incidents such as the OPs are bound to happen on a regular basis.
It seems like incidents such as the OPs are bound to happen on a regular basis.
In the US, as far as departures are concerned, there are no international terminals nor international zones. In other countries, duty free stores are located in international zones which are behind emigration control. No way for people to just leave after buying their goods.
#33
Moderator: The British Airways Club, Iberia Club, Airport Lounges and Eco-conscious Travel




Join Date: Jan 2003
Location: London, UK
Posts: 22,616
In the US, as far as departures are concerned, there are no international terminals nor international zones. In other countries, duty free stores are located in international zones which are behind emigration control. No way for people to just leave after buying their goods.
#34
In memoriam
Join Date: Aug 1999
Location: Danville, CA
Programs: AA EXP - UA *G MM - HH Diamond - Hertz PC
Posts: 3,242
Not sure why the first conclusion is everyone has been ripped off. Maybe I'm too trusting, but before I made the assumption I'd been ripped off I'd first check my credit card on line and make sure a credit hadn't come through.
#36
FlyerTalk Evangelist




Join Date: May 2002
Location: NYC, USA
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Wirelessly posted (Apple iPhone: Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)
It is more an issue of immigration control than anything else. The USA currently does not have government-operated exit immigration control checkpoints at large international airports. Instead, airlines are in charge of swiping travel documents and uploading the APIS data to CBP/ICE to determine an individual's permission to leave the country.
The issue for duty free is that it means there is no sterile international departures area ("point of no return") for departing international pax. In most of the world, as a departing international passenger, once you have cleared exit immigration and security, you cannot just waltz out the door and reenter the country. If you changed your mind about traveling, you would have to be escorted back into the entry immigration area and be processed as an arriving traveler. The USA does not operate that way. It doesn't matter if you are flying to Cleveland or Frankfurt; if you wish, you simply can walk out of the airport at any point prior to boarding. And that creates a problem for duty/tax free sales, because there is no way to be 100% sure that those items, particularly alcohol and tobacco, will not be walked out of the secured area and used inside the USA without paying federal duty and any state and local taxes as applicable.
So, really, the only way for duty free businesses to remain in compliance with the law is for them to deliver restricted bonded merchandise directly to the aircraft door, which is the last point at which the traveler no longer has the option to waltz out the door and import those goods illegally.
Make sense?
It is more an issue of immigration control than anything else. The USA currently does not have government-operated exit immigration control checkpoints at large international airports. Instead, airlines are in charge of swiping travel documents and uploading the APIS data to CBP/ICE to determine an individual's permission to leave the country.
The issue for duty free is that it means there is no sterile international departures area ("point of no return") for departing international pax. In most of the world, as a departing international passenger, once you have cleared exit immigration and security, you cannot just waltz out the door and reenter the country. If you changed your mind about traveling, you would have to be escorted back into the entry immigration area and be processed as an arriving traveler. The USA does not operate that way. It doesn't matter if you are flying to Cleveland or Frankfurt; if you wish, you simply can walk out of the airport at any point prior to boarding. And that creates a problem for duty/tax free sales, because there is no way to be 100% sure that those items, particularly alcohol and tobacco, will not be walked out of the secured area and used inside the USA without paying federal duty and any state and local taxes as applicable.
So, really, the only way for duty free businesses to remain in compliance with the law is for them to deliver restricted bonded merchandise directly to the aircraft door, which is the last point at which the traveler no longer has the option to waltz out the door and import those goods illegally.
Make sense?
#37
Join Date: May 2002
Location: West Coast
Programs: AA, WN, Hyatt, Club Carlson, HHonors, MRewards, CET, M Life
Posts: 1,959
Always pay with credit card, and always keep your receipt.
I've had duty free not show up before. Apparently, I had purchased from the location (DF1) not nearest to my gate. So that location would send their items to the shop (DF2) nearest to each gate, then DF2 was supposed to deliver to the gates closes to it. Since DF1 competes with DF2, sometimes purchases may have been "forgotten" to be delivered. At the end of the day, the store manager needs to close up the register, and since the purchase wasn't delivered/picked up, the store automatically processes a refund and put the total back to the credit card.
I got all this info because I was doing back to back MRs and went back to the same store the next day to find out what had happened. DF1 showed me that DF2 had noted "not picked up." I told him that the pilot, 2 FAs, and I were waiting until the door had closed and no one showed up, so it was in actuality "not delivered." The stores can always blame the international traveling customer since few would be able to go back to the same store the next day to contest it!
I've had duty free not show up before. Apparently, I had purchased from the location (DF1) not nearest to my gate. So that location would send their items to the shop (DF2) nearest to each gate, then DF2 was supposed to deliver to the gates closes to it. Since DF1 competes with DF2, sometimes purchases may have been "forgotten" to be delivered. At the end of the day, the store manager needs to close up the register, and since the purchase wasn't delivered/picked up, the store automatically processes a refund and put the total back to the credit card.
I got all this info because I was doing back to back MRs and went back to the same store the next day to find out what had happened. DF1 showed me that DF2 had noted "not picked up." I told him that the pilot, 2 FAs, and I were waiting until the door had closed and no one showed up, so it was in actuality "not delivered." The stores can always blame the international traveling customer since few would be able to go back to the same store the next day to contest it!
#38


Join Date: Jan 2005
Location: Vancouver, Canada
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Wirelessly posted (Apple iPhone: Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)The USA currently does not have government-operated exit immigration control checkpoints at large international airports. Instead, airlines are in charge of swiping travel documents and uploading the APIS data to CBP/ICE to determine an individual's permission to leave the country.
#39
Original Poster
Join Date: Jun 2008
Location: LHR/BHX
Programs: UA Gold
Posts: 85
#40
Join Date: Aug 2006
Location: CLT
Posts: 7,249
I must be missing something. I've never noticed duty free prices to be particularly good compared to just going to the local store. I understand other countries might be worthwhile, but if I can buy Absolut for $18 in duty free or $21 in my ABC store it seems like a lot of work to save $3.
#42
Join Date: Nov 2007
Location: MLB, MCO
Programs: Delta Plat, IHG Plat, Marriott Silver
Posts: 1,314
I must be missing something. I've never noticed duty free prices to be particularly good compared to just going to the local store. I understand other countries might be worthwhile, but if I can buy Absolut for $18 in duty free or $21 in my ABC store it seems like a lot of work to save $3.
#43


Join Date: Jan 2005
Location: Vancouver, Canada
Programs: United MileagePlus Silver, Nexus, Global Entry
Posts: 8,810
I must be missing something. I've never noticed duty free prices to be particularly good compared to just going to the local store. I understand other countries might be worthwhile, but if I can buy Absolut for $18 in duty free or $21 in my ABC store it seems like a lot of work to save $3.
- Duty-free is after security, so if you're only travelling with carry-on it's the only game in town.
#44
Join Date: Mar 2007
Location: OSL
Programs: BAEC Bronze, M&M FTL, TK *G HHonors Gold
Posts: 878
#45
FlyerTalk Evangelist



Join Date: Jun 2005
Posts: 38,543
I've never understood why the US has this completely bizarre system of having to collect your purchases at the gate, and why they can't operate like most other places - i.e. you buy at the shop, you take your goods there and then... it's not like (most!) people are going to crack open their cheap bottle in the airport whilst waiting for boarding!
It seems like incidents such as the OPs are bound to happen on a regular basis.
It seems like incidents such as the OPs are bound to happen on a regular basis.


