Lost boarding passes?
#1
Original Poster
Join Date: Jun 2011
Posts: 2
Lost boarding passes?
I seem to find a lot of boarding passes on the ground for flights leaving within the next hour, after security, and no one around (or at least no one looking for anything). What is the best thing to do with these? Take them to the appropriate gate? Is there a desk who might have access to the person's cell phone number? Can gate agents let people through without their boarding pass? I have considered leaving them in case someone retraces their steps, but they are often getting kicked around and rolled over and likely to end up stuck to someone's suitcase.
#3
Join Date: Mar 2008
Location: BOS
Programs: UA 2P, DL, FL A+ Elite, AA
Posts: 349
not so easy to get a new one
Ooooh, this happened to me once, at GVA.
I was headed back to the US and had a paper ticket on LX. I got to the airport on time, I checked my bag, got my boarding pass, then went to the RELAY convenience mart to spend my last few francs on candy.
I then got in the security line and... could not find my boarding pass! I retraced my steps all the way back to the ticketing counter with no luck. I went back to the same agent who had just checked my in and explained my situation. She said that since it was a paper ticket, I could not get a new BP. She would have to charge $250 for a re-ticketing. (Or euros? Point was, no small fee!
)
I ran back upstairs to again retrace my steps, desperately looking all over the floor of RELAY and rifling through the garbage cans. A young woman who was emptying the trash bins asked me if I needed help and I explained (in my rudimentary French) what happened. She sprang into action. She helped me poke through the trash bins and found it unjust that it would be $250 to re-ticket. We went back to the ticketing counter and she argued with the ticketing agent in French, but the LX ticketing agent wouldn't budge.
Then the young woman said, "Follow me, my friend is the police supervisor." So we went down to the police HQ of the airport and she explained the situation. They didn't have my ticket and said there was nothing they could do about LX rules. Realizing time was getting short for me to catch my flight, I thanked the woman and the police and decided that I would have to fork over the $250.
I went back to the check-in area and with just about 30 min till take-off, I defeatedly told the agent I was in a huge hurry and needed a new BP. I had my credit card out, but to my surprise, see handed me the BP and told me to hurry to the gate. No payment needed!
So, happy ending
but I will never do that again!
I was headed back to the US and had a paper ticket on LX. I got to the airport on time, I checked my bag, got my boarding pass, then went to the RELAY convenience mart to spend my last few francs on candy.
I then got in the security line and... could not find my boarding pass! I retraced my steps all the way back to the ticketing counter with no luck. I went back to the same agent who had just checked my in and explained my situation. She said that since it was a paper ticket, I could not get a new BP. She would have to charge $250 for a re-ticketing. (Or euros? Point was, no small fee!
)I ran back upstairs to again retrace my steps, desperately looking all over the floor of RELAY and rifling through the garbage cans. A young woman who was emptying the trash bins asked me if I needed help and I explained (in my rudimentary French) what happened. She sprang into action. She helped me poke through the trash bins and found it unjust that it would be $250 to re-ticket. We went back to the ticketing counter and she argued with the ticketing agent in French, but the LX ticketing agent wouldn't budge.
Then the young woman said, "Follow me, my friend is the police supervisor." So we went down to the police HQ of the airport and she explained the situation. They didn't have my ticket and said there was nothing they could do about LX rules. Realizing time was getting short for me to catch my flight, I thanked the woman and the police and decided that I would have to fork over the $250.
I went back to the check-in area and with just about 30 min till take-off, I defeatedly told the agent I was in a huge hurry and needed a new BP. I had my credit card out, but to my surprise, see handed me the BP and told me to hurry to the gate. No payment needed!
So, happy ending
but I will never do that again!
#4
Join Date: Jan 2011
Location: PIT/LBA
Programs: I miss US Airways
Posts: 791
I seem to find a lot of boarding passes on the ground for flights leaving within the next hour, after security, and no one around (or at least no one looking for anything). What is the best thing to do with these? Take them to the appropriate gate? Is there a desk who might have access to the person's cell phone number? Can gate agents let people through without their boarding pass? I have considered leaving them in case someone retraces their steps, but they are often getting kicked around and rolled over and likely to end up stuck to someone's suitcase.
#5




Join Date: Jun 2009
Location: Oslo, Norway
Posts: 822
That is why we love e-tickets. An e-ticket cannot be lost or anything like that. That is why as I mentioned above that I will just talk to an agent if I lose my boarding pass. They have my name in the system, so no problem issuing a new one. Actually sometimes my boarding pass has been refuses at the gate. In those cases the gate agent reissued them.
#7
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Ooooh, this happened to me once, at GVA.
I was headed back to the US and had a paper ticket on LX. I got to the airport on time, I checked my bag, got my boarding pass, then went to the RELAY convenience mart to spend my last few francs on candy.
I then got in the security line and... could not find my boarding pass! I retraced my steps all the way back to the ticketing counter with no luck. I went back to the same agent who had just checked my in and explained my situation. She said that since it was a paper ticket, I could not get a new BP. She would have to charge $250 for a re-ticketing. (Or euros? Point was, no small fee!
)
I ran back upstairs to again retrace my steps, desperately looking all over the floor of RELAY and rifling through the garbage cans. A young woman who was emptying the trash bins asked me if I needed help and I explained (in my rudimentary French) what happened. She sprang into action. She helped me poke through the trash bins and found it unjust that it would be $250 to re-ticket. We went back to the ticketing counter and she argued with the ticketing agent in French, but the LX ticketing agent wouldn't budge.
Then the young woman said, "Follow me, my friend is the police supervisor." So we went down to the police HQ of the airport and she explained the situation. They didn't have my ticket and said there was nothing they could do about LX rules. Realizing time was getting short for me to catch my flight, I thanked the woman and the police and decided that I would have to fork over the $250.
I went back to the check-in area and with just about 30 min till take-off, I defeatedly told the agent I was in a huge hurry and needed a new BP. I had my credit card out, but to my surprise, see handed me the BP and told me to hurry to the gate. No payment needed!
So, happy ending
but I will never do that again!
I was headed back to the US and had a paper ticket on LX. I got to the airport on time, I checked my bag, got my boarding pass, then went to the RELAY convenience mart to spend my last few francs on candy.
I then got in the security line and... could not find my boarding pass! I retraced my steps all the way back to the ticketing counter with no luck. I went back to the same agent who had just checked my in and explained my situation. She said that since it was a paper ticket, I could not get a new BP. She would have to charge $250 for a re-ticketing. (Or euros? Point was, no small fee!
)I ran back upstairs to again retrace my steps, desperately looking all over the floor of RELAY and rifling through the garbage cans. A young woman who was emptying the trash bins asked me if I needed help and I explained (in my rudimentary French) what happened. She sprang into action. She helped me poke through the trash bins and found it unjust that it would be $250 to re-ticket. We went back to the ticketing counter and she argued with the ticketing agent in French, but the LX ticketing agent wouldn't budge.
Then the young woman said, "Follow me, my friend is the police supervisor." So we went down to the police HQ of the airport and she explained the situation. They didn't have my ticket and said there was nothing they could do about LX rules. Realizing time was getting short for me to catch my flight, I thanked the woman and the police and decided that I would have to fork over the $250.
I went back to the check-in area and with just about 30 min till take-off, I defeatedly told the agent I was in a huge hurry and needed a new BP. I had my credit card out, but to my surprise, see handed me the BP and told me to hurry to the gate. No payment needed!
So, happy ending
but I will never do that again!I assume its paper ticketing only with the BPs.. and the e-tickets don't require this..
Oddly enough.. up until last year when travelling with an infant.. the entire party had to be issued paper tickets on a AE rewards redemption.. no kidding..
Seems so archaic when everyone else is on e-ticket.. and we were on paper.. losing one means.. ka-ching@!
#8

Join Date: Aug 2000
Location: Exile
Posts: 16,064
You should not under any circumstances handle the boarding pass. In some jurisdictions, a printed boarding pass is considered a controlled document and unauthorised possession of that boarding pass could be considered a crime. Better to leave the pass where it is and notify the nearest airline representative of its location.
#9
Join Date: Apr 2005
Location: PHX
Posts: 3,794
As long as there's not an associated paper ticket (which should be very rare these days), losing a boarding pass is not an issue.
Back in the old days, either the agent would take the paper ticket in exchange for a boarding pass, or staple it to the BP and you'd turn both in at the gate. In either case, don't lose it.
Amtrak still uses paper tickets for most of its routes, and there have been a few people bitten by this -- they lose their ticket, and assume it can just be reprinted like a boarding pass. Nope.
Back in the old days, either the agent would take the paper ticket in exchange for a boarding pass, or staple it to the BP and you'd turn both in at the gate. In either case, don't lose it.
Amtrak still uses paper tickets for most of its routes, and there have been a few people bitten by this -- they lose their ticket, and assume it can just be reprinted like a boarding pass. Nope.
#10
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
If losing a paper pass has been so common..
maybe that's why 1 out of 5 legs when we fly, people are sitting in our seats.. or maybe they think the seats are empty.. but we're often the last ones on the plane.. so people start gravitating to those empty seats towards departure..
maybe that's why 1 out of 5 legs when we fly, people are sitting in our seats.. or maybe they think the seats are empty.. but we're often the last ones on the plane.. so people start gravitating to those empty seats towards departure..
#11
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
You could always use it to fly coast to coast on the flight the next day
http://abcnews.go.com/Blotter/man-ar...ry?id=13963831
http://abcnews.go.com/Blotter/man-ar...ry?id=13963831
By RICHARD ESPOSITO, LISA STARK (@LisaStark) and KEVIN DOLAK
June 30, 2011
A foreign national who flew from New York to Los Angeles last week with a stolen boarding pass and ID card has been arrested at Los Angeles International Airport, according to federal authorities.
Olajide Oluwaseun Noibi, a Nigerian-born man who was found with the stolen ID and up to 10 old boarding passes containing various names, was arrested Wednesday after attempting to board a flight from Los Angeles to Atlanta; five days after passing through layers of airport security at New York's JFK airport to board a plane with a day-old boarding pass.
June 30, 2011
A foreign national who flew from New York to Los Angeles last week with a stolen boarding pass and ID card has been arrested at Los Angeles International Airport, according to federal authorities.
Olajide Oluwaseun Noibi, a Nigerian-born man who was found with the stolen ID and up to 10 old boarding passes containing various names, was arrested Wednesday after attempting to board a flight from Los Angeles to Atlanta; five days after passing through layers of airport security at New York's JFK airport to board a plane with a day-old boarding pass.


